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Anmeldelser av MainStay Suites St. Louis - Galleria

2.5 out of 5
MainStay Suites St. Louis - Galleria
8011 Galleria Parkway, Richmond Heights, MO

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 245 av totalt 602 anmeldelser." "
Rangering på 8 − Bra. 174 av totalt 602 anmeldelser." "
Rangering på 6 − Grei. 84 av totalt 602 anmeldelser." "
Rangering på 4 − Dårlig. 45 av totalt 602 anmeldelser." "
Rangering på 2 − Forferdelig. 54 av totalt 602 anmeldelser." "

8,0/10

Renhold

8,4/10

Personale og service

8,0/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Jan Petter

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good
Great staff
Bodde her 2 netter i desember 2018
Svar fra John den 31. des. 2018
Dear Jan, Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

10/10 – Utmerket

Javier og Belleville

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love the room and the staff service!
Bodde her 1 natt i april 2024

2/10 – Forferdelig

AMonya

Bodde her 2 netter i april 2024

2/10 – Forferdelig

Idameise

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

10/10 – Utmerket

Lorsten

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I love the price and the location. The area was quiet and conveniently located near the areas I wanted to visit. The Galleria shopping center was just a block away. I love the size of the apartment and the kitchen was an added bonus. It came with a large, clean bathroom. I liked the private entrance into the apartment with parking just outside the door. It was "home away from home." I will definitely stay there again.
Bodde her 5 netter i april 2024
Svar fra Mainstay Suites Guest Services den 13. mai 2024
We truly appreciate you sharing your experience with us. Our centrally located hotel is indeed a "home away from home". And you are always welcome! We look forward to your return.

10/10 – Utmerket

Chelsea og Toledo

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice rooms
Bodde her 1 natt i april 2024
Svar fra Mainstay Suites Guest Services den 14. mai 2024
Thank you for your kind words. Your feedback will be shared throughout the property.

10/10 – Utmerket

Heather

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was super nice and kind when we checked in and out. The room was clean and also quiet. We were able to park right outside our room. I would stay here again and recommend this property.
Bodde her 1 natt i april 2024
Svar fra Mainstay Suites Guest Services den 13. mai 2024
We are glad you enjoyed your stay with us. We hope to see you again soon!

10/10 – Utmerket

Karon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The service
Bodde her 5 netter i april 2024
Svar fra Kimberly Yancey, General Manager den 23. apr. 2024
Thank you, Karon, for your positive review. We hope to welcome you back again very soon.

6/10 – Grei

Robert og Berkeley

Likte: Personale og service
It wasn’t the cleanest and if you stay there make sure you get a room on the second floor
Bodde her 3 netter i april 2024
Svar fra Kimberly Yancey, General Manager den 23. apr. 2024
Hello Robert, we're sorry to hear of your experience. We hope to welcome you back again soon providing you with our highest standards of cleanliness.

10/10 – Utmerket

barbara

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Perfect for my needs
Bodde her 2 netter i april 2024
Svar fra Kimberly Yancey, General Manager den 23. apr. 2024
Thank you, Barbara, for your positive review. We are grateful for your comments and we look forward to welcoming you again soon.

8/10 – Bra

Benjamin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Kimberly Yancey, General Manager den 23. apr. 2024
Thank you for your review. We hope to welcome you back soon!

10/10 – Utmerket

Jim

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
These were like studio apartments. There is a lot of room a full kitchen and the bed was really comfortable.
Bodde her 3 netter i mars 2024
Svar fra Kimberly Yancey, General Manager den 23. apr. 2024
Thank you, Jim, for your positive review. We hope to welcome you back soon!

2/10 – Forferdelig

Antonio

Likte ikke: Renhold
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Dia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was nice. Very spacious. Location was great. Not too far from attractions in St. Louis. It's right next to the metro station which is convenient if you like to take public transportation. We would definitely stay here again.
Bodde her 3 netter i mars 2024
Svar fra Kimberly Yancey, General Manager den 23. apr. 2024
Thank you, Dia, for your positive review! We hope to welcome you back soon!

8/10 – Bra

Melissa

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel all around was up kept and clean. Staff was very friendly and helpful. Would have given 5 stars, but they were changing names and no longer serve breakfast.
Bodde her 2 netter i mars 2024
Svar fra Kimberly Yancey, General Manager den 23. apr. 2024
Thank you for your positive review and for your constructive feedback. We look forward to welcoming you again soon.

6/10 – Grei

Annmarie

Reiste med familie
The card key didn’t work each day I tired and had to go back to the office. Very inconvenient.
Bodde her 2 netter i februar 2024
Svar fra Chris - Regional Director den 28. feb. 2024
Hello Annmarie, I am so sorry that happened to you. We know that it's an issue that we have to resolve. I'm happy to say that the property will begin a refresh in April of this year, and all new locks are on that scope. We are very thankful that you chose to stay with us and I hope you don't let this experience dissuade you visiting us again in the future.

2/10 – Forferdelig

Chalonda

Bodde her 1 natt i februar 2024

10/10 – Utmerket

Donisha

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice quiet,front desk worker James was awesome
Bodde her 2 netter i februar 2024
Svar fra mfratta den 19. feb. 2024
Hi DonishaThank you for your review, we loved to hear you enjoyed your stay with us. We hope to see you soon in the near future. We will be happy to serve you!

6/10 – Grei

Mark

Likte: Renhold og fasiliteter
Water pressure not very good, also appeared to be short staffed (not unusual) during holiday. Towels and linens were not changed during 4 day stay. Gave it average rating, not great, not terrible.
Bodde her 4 netter i november 2023

8/10 – Bra

Nikos

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Convenient location and friendly staff but rooms are dated.
Bodde her 3 netter i november 2023

6/10 – Grei

Jane

Reiste med partner
Likte: Renhold og personale og service
Staff was kind and friendly. Other guests made too much noise late at night in the parking lots.
Bodde her 2 netter i november 2023

4/10 – Dårlig

russell

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Room had a bar of soap that had been used. The night I was there a party went on all night in an upstairs unit. Poorly trained desk staff. A hold for incidentals that is still on my card a week later because my check out wasn’t processed properly. Good location but I won’t be staying here again.

10/10 – Utmerket

LUIS

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Just an ok hotel stay. Not all the appliances worked and the tv channel selection was poor.
Bodde her 3 netter i november 2023

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Needs maintenance
The HVAC unit made loud noises all night which kept us up and the light in the kitchen didn't work
Bodde her 1 natt i november 2023

8/10 – Bra

Byung-Hoon

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The best part in this hotel was the breakfast.
Bodde her 2 netter i november 2023

10/10 – Utmerket

Barbara

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our stay was very relaxing. Staff members were nice and helpful. When we visit St Louis again this is were we will stay!!!
Bodde her 2 netter i november 2023

10/10 – Utmerket

Shellie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023

10/10 – Utmerket

AUDREY

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I found the staff to be exceptionally friendly and helpful, going beyond what was required to make our stay so peaceful and relaxing.
Bodde her 4 netter i oktober 2023

10/10 – Utmerket

Carolyn

Bodde her 1 natt i oktober 2023

6/10 – Grei

Martha og Mount Pleasant

Likte: Personale og service
Bodde her 3 netter i oktober 2023

10/10 – Utmerket

David

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023

6/10 – Grei

Denette

Reiste med familie
Likte ikke: Renhold
The check in and check out was easy. The staff at the front desk were nice and friendly. We did not like the stopped up shower. There was so much hair clogged up in the drain that the water would not drain. I cleaned it out using several paper towels. The part under the silver plate over the drain was filthy. Also there was hardly any food offered at breakfast. There was not much variety or very much food at all when we went early or later. The breakfast was very disappointing.
Bodde her 2 netter i oktober 2023

6/10 – Grei

Ranada

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Emmalee

Reiste med familie
Likte: Fasiliteter
Was a nice place to stay felt like home and felt safe and secured
Bodde her 1 natt i september 2023
Svar fra s den 3. okt. 2023
We are happy you enjoyed your stay with us.

8/10 – Bra

Barry

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Living room area to relax and watch tv
Bodde her 1 natt i september 2023
Svar fra 3 den 3. okt. 2023
We hope we can welcome you back soon.

2/10 – Forferdelig

Tierra

Likte ikke: Renhold og personale og service
Bodde her 2 netter i september 2023

2/10 – Forferdelig

Oxana Nicole og Fort Walton Beach

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Horrible. Loud parties and twerking on parking lot. We couldn’t sleep till 3am. Don’t recommend
Bodde her 2 netter i september 2023
Svar fra a den 3. okt. 2023
We are so sorry about the parties. This is not normally what goes on here we have a one warning policy after the first warning you are told to leave with no refund. Vwery sorry about your experience,

8/10 – Bra

Elizabeth W.

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023
Svar fra e den 3. okt. 2023
We are happy you enjoyed your stay.

4/10 – Dårlig

Karen

Not well lit around buildings and had to park a long distance from my car until they changed my room due to a key card issue. Not a good experience overall.
Bodde her 1 natt i september 2023
Svar fra q den 3. okt. 2023
I am sorry about the lighting, I have not had a complaint about it yet, but will have engineering go around building to see what we can do to increase visibility.

4/10 – Dårlig

Reva

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Renhold
It was ok.. but not booking again..
Bodde her 2 netter i september 2023

2/10 – Forferdelig

Michele

Forretningsreisende
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
What happened to the beautiful properties of Marri
The room was filthy. This is not at all what I have come to expect of Marriott. I was very disappointed and so not be staying there again. The doors were nasty. There was so much filth, beyond dust on the vents, lamp shades. There were bugs. It was gross. I felt like I was staying in a cheap hotel.
Bodde her 1 natt i september 2023

4/10 – Dårlig

Jennifer

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i september 2023

6/10 – Grei

Pam

Bodde her 1 natt i september 2023

6/10 – Grei

Tenisha

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
Nice place and stay but there needs to be better
Upon entering the room there were balled up paper and old water bottles in the windows, under the bed in the second bedroom And there where tons of fake money all over the place which made fun for the kids to find but I was having a fit because only the Lord knows where it had been.
I was a housekeeper and all pullout beds were pre made but this is how this bed was
Bodde her 1 natt i september 2023

8/10 – Bra

Desiree

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Cozy dwelling
Inside definitely looks better than the outside!! Everything was clean, bed was comfortable. No complaints. Would book again.
Bodde her 1 natt i august 2023

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Personale og service og romkomfort
Likte ikke: Renhold
Bodde her 4 netter i august 2023

4/10 – Dårlig

Mausumi

Forretningsreisende
Likte ikke: Personale og service
We have checked in on 8/19 and the person at the reception was not at all professional. Later from room request two blankets and in repose that person asked me go at front desk and collect blankets. He was very rude and unprofessional, will never stay again
Bodde her 1 natt i august 2023

10/10 – Utmerket

Ying

Likte: Renhold og personale og service
Clean, staff were helpfull.
Bodde her 2 netter i august 2023

4/10 – Dårlig

Sunghyun

Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Clean and good staff but poor service. Not enough food for their guests for complimentary breakfast. The property is so old that it has low water pressure and bad drainage.
Bodde her 2 netter i august 2023