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Anmeldelser av Hilton St. Louis at the Ballpark

4 out of 5
Hilton St. Louis at the Ballpark
1 S Broadway, St. Louis, MO

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 418 av totalt 1007 anmeldelser." "
Rangering på 8 − Bra. 200 av totalt 1007 anmeldelser." "
Rangering på 6 − Grei. 182 av totalt 1007 anmeldelser." "
Rangering på 4 − Dårlig. 111 av totalt 1007 anmeldelser." "
Rangering på 2 − Forferdelig. 96 av totalt 1007 anmeldelser." "

7,8/10

Renhold

8,0/10

Personale og service

7,6/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2020

10/10 – Utmerket

Angella

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Love the location
Bodde her 2 netter i mai 2024
Svar fra John den 23. mai 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

4/10 – Dårlig

Megan

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We stay at this property often for cardinal games. The last two times we’ve stayed the rooms have been dirty. Tuesday may 21 we stayed and our room was filthy, the shower had not been cleaned in a long time, floors dirty and thick layer of dust on everything
Bodde her 1 natt i mai 2024
Svar fra John den 23. mai 2024
Thank you for your business and for your review. We do apologize that your accommodations did not meet your expectations. We are in the planning stages for a renovation later this year. We hope you’ll come back and give us another opportunity in the future. Thank you again for your feedback!

10/10 – Utmerket

Justine og Paducah

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a great stay at the Hilton while we were visiting for a Cardinals game. The staff was so nice from the minute we checked in, to a late night dinner in the bar, to breakfast the next morning. Very clean and the beds/pillows were so relaxing and comfortable. We will absolutely be returning!
Bodde her 1 natt i mai 2024
Svar fra John den 22. mai 2024
Thank you so much for your kind words and for choosing to stay with us! We really appreciate your feedback and we love hearing from our satisfied guests! We look forward to seeing you again soon! Once again, thank you so much for taking the time to share your experience with us!

10/10 – Utmerket

Damien

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Enjoyed our stay
Bodde her 1 natt i mai 2024
Svar fra John den 20. mai 2024
Thank you so much for your kind words and for choosing to stay with us! We really appreciate your feedback and we love hearing from our satisfied guests! Please come back and see us again the next time you're in the area! Once again, thank you so much for taking the time to share your experience with us!

6/10 – Grei

Krystle

Reiste med partner
Our room seemed to be okay as far as cleanliness. The bathrooms ceiling was peeling pain. We frustrated by the lack of room service after 10pm.
Bodde her 2 netter i mai 2024
Svar fra John den 20. mai 2024
Thank you for your business and for your review! We apologize that your stay did not meet your expectations. We are better than what you experienced and hope you'll give us another chance to earn your business if you are ever back in the area again! Thank you again for your feedback!

8/10 – Bra

Katie og Davenport

Bodde her 1 natt i mai 2024
Svar fra John den 17. mai 2024
We are so happy that you enjoyed your time with us and that you chose to take the time to share your feedback with us! We hope to serve you again soon! Thank you again for your business and for your review!

10/10 – Utmerket

Tate

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel and staff!
Bodde her 1 natt i mai 2024
Svar fra John den 17. mai 2024
Thank you for your business and your review! We are pleased that you hd a great time and we hope to serve you again soon!

4/10 – Dårlig

Dale

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
No hot water! When i tried to call about it the phone in the room didn’t work, easy fix just used my cell. While waiting for someone to come check on it we tried watching tv and no remote in room. Must be an extra charge for that. Didn’t offer another room so we could shower.
Bodde her 1 natt i mai 2024
Svar fra John den 17. mai 2024
Thank you for your business and for your review! We apologize that your stay did not meet your expectations. We are better than what you experienced and hope you'll give us another chance to earn your business if you are ever back in the area again! Thank you again for your feedback!

10/10 – Utmerket

Michael

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i mai 2024
Svar fra John den 17. mai 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

6/10 – Grei

Justen

Likte ikke: Overnattingsstedets bygg og tilstand
Ice machine broke. Parking ticket not validated after asking twice. No room service or breakfast.
Bodde her 2 netter i mai 2024
Svar fra John den 17. mai 2024
Thank you for your business and for your review! We apologize that your stay did not meet your expectations! We appreciate your feedback and hope you'll come back and give us another opportunity to prove that we're better than your last stay! Thank you again for your business!

10/10 – Utmerket

Jackson Edward

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra John den 17. mai 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

10/10 – Utmerket

kim

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
property was well maintain and close to ball park
Bodde her 2 netter i mai 2024
Svar fra John den 10. mai 2024
Thank you for your business and your kind review! We hope to see you again soon!

8/10 – Bra

Linda

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff is , for the most part, amazing
Bodde her 6 netter i mai 2024
Svar fra John den 9. mai 2024
Thank you for your business and for your review! We hope to serve you again soon!

8/10 – Bra

Brandie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Closest hotel to Busch Stadium. Dog friendly, but our room never got cool.
Bodde her 1 natt i mai 2024
Svar fra John den 9. mai 2024
Thank you for your business and for your feedback. We have notified our engineering team and the A/C in the room you were in and we'll make sure to get that working correctly. Thank you again for your business and for letting us know about your stay! We hope to see you again soon!

2/10 – Forferdelig

Nicole

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I paid for a single king bed and was put in a double queen. By the way I paid for two nights in a king bed as a romantic getaway for $600.There was a used water bottle in the refrigerator resin on the bed side table and the shower didn’t work. We were told we can take what we got or check out with no refund.
Bodde her 2 netter i mai 2024
Svar fra John den 8. mai 2024
Thank you for your business and for your review! We apologize that your stay did not meet your expectations! We appreciate your feedback and hope you'll come back and give us another opportunity to prove that we're better than your last stay! Thank you again for your business!

10/10 – Utmerket

Alexis

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra John den 8. mai 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

6/10 – Grei

Laurie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra John den 8. mai 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

8/10 – Bra

Ines Young

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The stay was pretty nice. The room was pretty nice but it was a bit warm and the thermostat was programmed and couldn’t be changed manually. The elevator in the west bldg was hot and the hallways were too hot. The parking was overly expensive. I believe when you’re paying for the hotel the parking should never be that expensive. We had reservations for one type of room ahead of time then got stuck with what they had left which was not fair either.
Bodde her 1 natt i mai 2024
Svar fra John den 6. mai 2024
Thank you for your business and for your review! We apologize that your stay did not meet your expectations! We appreciate your feedback and hope you'll come back and give us another opportunity to prove that we're better than your last stay! Thank you again for your business!

8/10 – Bra

Keara

Likte: Personale og service og overnattingsstedets bygg og tilstand
We always love staying here, this time the ottoman looked pretty dirty and our bed didnt have a sheet on it when we got there. But other than that it was great!
Bodde her 1 natt i mai 2024
Svar fra John den 6. mai 2024
We are so happy that you enjoyed your time with us and that you chose to take the time to share your feedback with us! We hope to serve you again soon! Thank you again for your business and for your review!

10/10 – Utmerket

Dorina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Liked that is waa close to the ball field.
Bodde her 1 natt i april 2024
Svar fra John den 29. apr. 2024
Thank you so much for your business and your review! We hope you'll come back and see us again soon!

10/10 – Utmerket

Princess Dianna

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024
Svar fra John den 29. apr. 2024
Thank you so much for your business and your review! We hope to see you again soon.

10/10 – Utmerket

Susan

Reiste med familie
Perfect location for the ballgame and arch.
Bodde her 2 netter i april 2024
Svar fra Cory Sumpter den 26. apr. 2024
Thank you for your feedback regarding your recent stay at Hilton St. Louis Ballpark. We strive every day to give guest at great experiences. Next time you are in the area please come and experience are excellent services.

10/10 – Utmerket

Lora

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Was close to the ball park!
Bodde her 2 netter i april 2024
Svar fra John den 25. apr. 2024
Thank you so much for staying with us and for your feedback! We appreciate it and hope you'll come back and see us again soon!

10/10 – Utmerket

Michelle

Bodde her 2 netter i april 2024
Svar fra John den 17. mai 2024
We are so happy that you enjoyed your time with us and that you chose to take the time to share your feedback with us! We hope to serve you again soon! Thank you again for your business and for your review!

6/10 – Grei

CHRISTOPHER

Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
There was a lot of hair in three corners of the bathroom floor and in the tub/shower. There was something that spilled and was never cleaned up on the nightstand and there was leftover BBQ ribs in a to-go box in the refrigerator. Apparently the room was not totally cleaned and ready for its next guests.
Bodde her 2 netter i april 2024
Svar fra Cory Sumpter den 24. apr. 2024
Thank you for your feedback regarding your stay at the Hilton St. Louis Ballpark. Hotel Leadership team is definitely going to use your comments as a training to elevate our services. When you are in the area again, please come stay with us again.

8/10 – Bra

Natalie

Bodde her 1 natt i april 2024
Svar fra John den 17. mai 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

10/10 – Utmerket

Thomas

Bodde her 1 natt i april 2024
Svar fra John den 17. mai 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

2/10 – Forferdelig

Josh

Reiste med partner
Likte ikke: Fasiliteter
Our room had a sewer and drain issue and we had to listen to the sink gurgle water the entire stay. The constant noise came with a nice sewer odor as well. I called the front desk and let them know. They said they would send someone but no one ever showed. Then, when I decided to just take a shower and leave there was no soap either. 10/10 would not recommend this hotel.
Bodde her 1 natt i april 2024
Svar fra Cory Sumpter den 24. apr. 2024
Thank you for your feedback regarding your stay at the Hilton St. Louis Ballpark. The Hotel Leadership team would like to apologize for the service you experience. This is not the standard of services that we want our guest to encounter. We will definitely use your feedback as a training tool to elevate our service. The next time you are in the area please give us another chance to show you excellent service. If you need anything, please do not hesitate to reach out.

8/10 – Bra

Jessica

Likte: Renhold
Bodde her 1 natt i mars 2024
Svar fra John den 17. apr. 2024
Thank you for your business and for your review. We appreciate both and hope to see you again soon!

8/10 – Bra

brandee

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice property convenience of the area EXCEPT the parking
Bodde her 2 netter i april 2024
Svar fra John den 11. apr. 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

10/10 – Utmerket

Anthony

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The property offered many amenities. This place was centered downtown and made for nice walks. Staff was more than courteous and great to work with
Bodde her 1 natt i april 2024
Svar fra John den 10. apr. 2024
Thank you so much for your business and for your kind review! WE appreicate your business and we hope to see you again soon!

10/10 – Utmerket

Ross

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Need a bigger pool and a hot tub
Bodde her 1 natt i april 2024
Svar fra John den 8. apr. 2024
Thank you for your business and for your review! We appreciate both!

6/10 – Grei

Ashley

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our shower had no water pressure and the shower head was hanging half out of the wall. Our room was out of conditioner and body lotion. The safety latch on the door was broken off. There were dark brown stains on the wall by the bed. We asked for 2 towels, twice, and never got them. If we hadn’t been so tired and traveling with children, I would have put more energy into complaining to the front desk.
Bodde her 1 natt i april 2024
Svar fra John den 8. apr. 2024
Thank you so much for your review and for your feedback. We have alerted both the Engineering and Housekeeping team of the issues so that we can use your feedback to fix the issues in the room and reinforce the training for the Housekeeper responsible for that room. We are extremely grateful for feedback like this...it helps us to improve! Thank you again and we hope to see you the next time you are in the area!

10/10 – Utmerket

Nicholas

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect location to go sightseeing
Bodde her 2 netter i mars 2024
Svar fra John den 8. apr. 2024
Thank you so much for your review and your feedback! We hope you'll come back and see us again soon!

2/10 – Forferdelig

Damian

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Never ready for check in time, has been over an hour, can’t say when it will be ready. Happens every time. Very expensive but unreliable
Svar fra John den 8. apr. 2024
Thank you for your feedback! We sincerely apologize for the delay you experienced in getting into your room. We will share your feedback and use it to improve. Thank you for your business and your feedback!

4/10 – Dårlig

Gerald

Likte ikke: Overnattingsstedets bygg og tilstand
The condition of the furniture and the TV was poor. Bathroom way out-dated. Location was convenient.
Bodde her 4 netter i mars 2024
Svar fra John den 3. apr. 2024
Thank you for your business and for your review. We're sorry that we did not meet your expectations. We hope you'll come back and give us another opportunity to serve you if you are ever in the area again.

4/10 – Dårlig

Jonathan

Reiste med partner
Likte: Renhold og fasiliteter
Having a nightclub on top is noisy for upper floor guests at night given this night club is open till 1am. That’s tough for guests who sleep at 10pm. Also pool is unusable it’s small and full of children. Also expect random rules and changes of rules without prior notice
Bodde her 2 netter i mars 2024
Svar fra John den 1. apr. 2024
Thank you for your feedback. We apologize that you were not satisfied with your stay, the disruption from 360 and your dissatisfaction with the size of the pool. We do hope you'll give us another chance if you are ever back in the area. We do appreciate your business and we're grateful for the feedback!

2/10 – Forferdelig

Jacob

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The shower drain was broken the fridge didn’t work and we asked for someone to come fix the shower and nobody came to fix it
Bodde her 1 natt i mars 2024
Svar fra John den 1. apr. 2024
Thank you for your business. We apologize that we did not live us to your expectations. We have shared this info with our Engineering team and we will get this fixed, but we apologize that it disrupted your stay.

8/10 – Bra

Cade

Bodde her 1 natt i mars 2024
Svar fra John den 15. apr. 2024
Thank you for your business and for your review. We hope to serve you again soon!

8/10 – Bra

Susan og LENEXA

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Cory Sumpter den 26. mars 2024
Thank you for your feedback regarding your recent stay at Hilton St. Louis Ballpark. We strive every day to give guest at great experiences. Next time you are in the area please come and experience are excellent services.

10/10 – Utmerket

Beth

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the roof top bar, loved the convenience to Ballpark Village and thought the bed was very comfortable.
Bodde her 1 natt i mars 2024
Svar fra John den 26. mars 2024
Thank you for choosing to stay with us and for sharing your feedback. We appreciate both and we hope to see you again soon!

8/10 – Bra

Lisa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra John den 26. mars 2024
Thank you for your business and your review. We hope you will come back and see us again soon.

2/10 – Forferdelig

John

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Spend a ton of money to stay, then have to outrageous amount to park your vehicle there. No free breakfast, of course had to pay for which was to expensive. Room was nice and clean but had no commodities in bathroom. Oh and after you almost $400 for room and parking you charged another $50 for like insurance and you don't get that back. Very disappointed wth this hotel. Will never return. Hotel we stayed at last time was way better!!!!
Bodde her 1 natt i mars 2024
Svar fra John den 26. mars 2024
We apologize that you we did not meet your expectations. We hope to see you again if you are ever back in St. Louis. Thank you for your business and for sharing your feedback with us.

10/10 – Utmerket

anna

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra John den 26. mars 2024
Thank you so much for your business and for your kind review. We hope to be able to serve you again soon!

6/10 – Grei

Chenoa

Likte: Renhold
Bodde her 2 netter i mars 2024
Svar fra John den 19. mars 2024
Thank you for your business and your review. We hope to serve you again if you are ever back in the area again.

8/10 – Bra

Ariel

Bodde her 1 natt i mars 2024
Svar fra John den 3. apr. 2024
Thank you for your business and for your review! We hope to see you again soon!

8/10 – Bra

Jordan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Didn’t like how breakfast was not supplied. But overall it was a great stay
Bodde her 1 natt i mars 2024
Svar fra Cory Sumpter den 13. mars 2024
Thank you for staying at Hilton St. Louis Ballpark. Your feedback is very much appreciative as we elevate our guest experiences. Please come stay with us again the next time you are in the area.

4/10 – Dårlig

Allias

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
They don't a microwave and a refrigerator in the rooms
Bodde her 2 netter i mars 2024
Svar fra Cory Sumpter den 13. mars 2024
Thank you for your feedback regarding your stay at the Hilton St. Louis Ballpark. Hotel Leadership team is definitely going to use your comments as a training to elevate our services. When you are in the area again, please come stay with us again.

10/10 – Utmerket

Princess Dianna

Likte: Renhold og overnattingsstedets bygg og tilstand
It was awesome
Bodde her 2 netter i mars 2024
Svar fra John den 7. mars 2024
Thank you so much for your business and your review. We hope to serve you again soon!