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Anmeldelser av Best Western Troy Hotel

2.5 out of 5
Best Western Troy Hotel
2020 Formosa Drive, Troy, IL

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 290 av totalt 688 anmeldelser." "
Rangering på 8 − Bra. 242 av totalt 688 anmeldelser." "
Rangering på 6 − Grei. 86 av totalt 688 anmeldelser." "
Rangering på 4 − Dårlig. 40 av totalt 688 anmeldelser." "
Rangering på 2 − Forferdelig. 30 av totalt 688 anmeldelser." "

8,2/10

Renhold

8,6/10

Personale og service

7,6/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Jack

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly staff, very clean
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Mike

Likte: Renhold og personale og service
Bathrooms need update
Bodde her 1 natt i april 2024

6/10 – Grei

Craig

Reiste med en gruppe
Likte ikke: Overnattingsstedets bygg og tilstand
it was convenient
Bodde her 1 natt i april 2024

6/10 – Grei

Paul

Bodde her 1 natt i april 2024

10/10 – Utmerket

Dawn og Kokomo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful night's stay! The bed was extremely comfortable. Will definitely stay here again!
Bodde her 1 natt i april 2024

6/10 – Grei

Pamela og Cedar Falls

Reiste med familie og små barn
Likte: Personale og service
Clean beds. Liked having bunk beds for the kids. Dated hotel. Your average hotel breakfast.
Bodde her 4 netter i april 2024

2/10 – Forferdelig

Jeri

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Toilet plugged. No maintenance staff available so front desk tried and failed to fix. Hotel offered no assistance and alternate room was unavailable. They just expected us to stay in the room anyway. We checked out, asked for a refund which was not forthcoming, and stayed elsewhere. We have tried calling during business hours to contact the owners about a refund three times, and they have never been available. Really unacceptable experience.
Bodde her 2 netter i april 2024

10/10 – Utmerket

Harvey

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property satisfied all our needs. Enjoyed our stay.
Bodde her 1 natt i mars 2024

8/10 – Bra

Tim

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

6/10 – Grei

Naeem Khan

Reiste med familie og små barn
Likte: Renhold og personale og service
PROS - Very convenient location if you are just stopping by for the night. Pleasant front desk person, very helpful. Larger rooms than most hotels. CONS - Unclean. Very limited breakfast options. very limited bathroom essentials.
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Andrew

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good parking and prompt check in.
Bodde her 1 natt i mars 2024

8/10 – Bra

Mark

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel was clean the room was clean. Friendly staff. Good experience!
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Kathy

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Clean and friendly
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Michael

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room was very nice for the price. I would DEFINITELY stay there again.
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Melisa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
No
Bodde her 1 natt i februar 2024

6/10 – Grei

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024

8/10 – Bra

Stephen

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Room was clean and nice, staff was friendly and helpful. Only thing I did not like was that the sheets did not fit the bed very well.
Bodde her 1 natt i januar 2024

10/10 – Utmerket

David

Bodde her 2 netter i januar 2024

10/10 – Utmerket

Mary

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Happy night out of the snow!
We were taveling in blowing snow all afternoon - what a warm, clean, easy access place to stay! There was a family in the pool laughing, and our room on the 3rd floor was warm and roomy! We had a nice breakfast first thing in the morning. Very happy with our stay!
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Stephen

Forretningsreisende
Likte: Fasiliteter
Nice place, friendly staff, clean room. No complaints.
Bodde her 1 natt i januar 2024

2/10 – Forferdelig

Patricia

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Dirty not clean

8/10 – Bra

Steve

Reiste med en gruppe
The breakfast was terrible
Bodde her 3 netter i desember 2023

10/10 – Utmerket

Daisy

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I stayed for 1 night on my trip home. The staff was very friendly and helpful and the hotel is directly off of the highway right between a travel center and a gas station (so very helpful) the room was clean and secure. Only complaints were minor. 1. my microwave didn't work. And 2. The weird institutional greenish lighting in the bathroom was very creepy. For context, I was put in an "accessible" room with a bigger bathroom than standard and the weird florescent lighting did that "hum" and highlighted the bathtub to the point where (with the way that it was framed) it looked kinda like the bathtub from The Shining. At least thats what my exhausted brain conjured when going in there. As I said. Minor complaints that said more about me than the facility.

8/10 – Bra

Jordan

Likte: Personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Danielle

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff and check in and check out
Bodde her 1 natt i november 2023

10/10 – Utmerket

Gaylen

Likte: Renhold og overnattingsstedets bygg og tilstand
Nothing special but adequate.
Bodde her 1 natt i november 2023

8/10 – Bra

Rhonda

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Room had 2 bath towels and 2 wash rags - it sleeps 4 and we had reservation for three. Sleeper sofa pulled out, but no sheet, extra blankets or pillows in the room.
Bodde her 2 netter i november 2023

8/10 – Bra

Rafael

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023

6/10 – Grei

Mark

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The bedroom area was acceptable, the bathroom was not. The toilet rocked on the floor, the shower curtain was orange at the lower seam from rust or mold and the shower drained very slowly, the floor was sticky, the fixtures for towels, and accessibility were all falling off the walls.
Bodde her 1 natt i oktober 2023

8/10 – Bra

John

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
No pastries for breakfast Tub slippery Mattress uncomfortable
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Ryan

Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Devin

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel of my dreams
Best western was awesome the best hotel in Troy. I’ve always wanted to go to this hotel when I was a child and now it’s a reality! Love this place and I love Troy
Bodde her 2 netter i oktober 2023

10/10 – Utmerket

Jeremy

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023

8/10 – Bra

John

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2023

8/10 – Bra

Glenda

Bodde her 3 netter i oktober 2023

10/10 – Utmerket

Amy

Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Lori

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great room, worked perfect for my son, daughter-in-law, 3 grands and myself. We spent the weekend in St Louis and it was a perfect fit for us.
Bodde her 1 natt i september 2023

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great front dest help. Light out over sink.
Bodde her 1 natt i september 2023

10/10 – Utmerket

Douglas

Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Enjoyed the comfortable beds. Breakfast was good. Location was convenient to my travel route.
Bodde her 1 natt i september 2023

2/10 – Forferdelig

Gina

Reiste med familie og små barn
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I would not stay here again. Dirty bedding, bugs in the room/gym. Overall run down and smelly.
Bodde her 1 natt i september 2023

8/10 – Bra

Adrienne

Forretningsreisende
Likte: Renhold og personale og service
Was clean and comfortable.
Bodde her 2 netter i september 2023

8/10 – Bra

harvey

Bodde her 1 natt i september 2023

2/10 – Forferdelig

Judith

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023

6/10 – Grei

Teresa

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Not so happy
The rooms need updated and towels need replaced with new ones! No room service from Thursday to Monday which I thought was horrible and not a big selection at breakfast! Will be looking for different hotel when we stay here 4 times a year
Bodde her 4 netter i september 2023

10/10 – Utmerket

Mary Anne

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
GREAT HOTEL
Such a Nice/Clean Hotel. They had an AMAZING Cotinental Breakfast. Rooms weee So Ckean & Beds weee very Comfortable. The Staff were so Kind & Accomodating. Will definitely stay again when in the Area
Bodde her 2 netter i september 2023

6/10 – Grei

Luis

Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Ro needs updating, the window was as it was falling out. The seal around it was called coming in off. Room bathroom did not close. Not worth it. Noisy
Bodde her 1 natt i september 2023

2/10 – Forferdelig

Jeremy

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not clean, Mold, Very Outdated Rooms
Rooms are disgusting and smell is very musty. Worst Best Western I have ever seen!! Rooms are in need of upgrades. Laptop computer found under bed mattress of previous occupants ( this is a good indication of how well the cleaning staff do their jobs). Mold on fridge and in bathroom. Can express how badly the cleanliness of this room was!! Nothing in the room as far as refrigerators dresser bed etc. gets moved to clean cleaned under or behind
Shower head never been cleaned or replaced.
Mold
Mold
Never been cleaned
Bodde her 1 natt i september 2023

2/10 – Forferdelig

DeAnn

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not worth a penny
One of our rooms had bed bugs. When the front desk person was told there was no apology and no affect on his face at all. They comped the room for one night, but then we had to pay for the other room they offered. In my opinion, they should have comped the entire stay. The refrigerator in the breakfast area was not working and when we told the front desk person... She denied it at first until I proved that the outlet behind the fridge was not working. They never replaced the yogurt, milk, or cream cheese that had become warm. We were there 3 days and nights and our room was not serviced once. People on our floor had put trash in the hallway and it was never picked up. The pool deck is very slippery, and we watched several kids fall.
Bodde her 3 netter i september 2023

6/10 – Grei

Stuart

Reiste med familie
Likte: Personale og service og romkomfort
A few concerns
Our family was visiting St. Louis with another family. Even though the rate was reasonable, there were a few concerns. Our room was clean enough, but our friends' room had bed bugs. They were given a different room and were compensated one night's stay; I thought they should have had the entire stay comped! Secondly, one evening, we down in the swimming pool area which is next to the breakfast area and we noticed that small refrigerator which held milk, yogurt, cream cheese, and butter was not running. All the items inside were warm. When we alerted the attendant, she plugged the fridge into a different outlet and it came back on, but she did not take any of the items out of the fridge, just left them there to serve for breakfast in the morning. We felt this was a major food-safety issue. Also, I only saw one housekeeper working the entire 3-night stay. We did not have our room serviced once the entire time. And there were trash bags sitting out in the hallways from people's rooms that sat there for days in a row. Our family will stay elsewhere when we visit St. Louis in the future.
Bodde her 3 netter i september 2023

10/10 – Utmerket

gary

Likte: Renhold
Bodde her 1 natt i august 2023