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Anmeldelser av Best Western Plus The Charles Hotel

3 out of 5
Best Western Plus The Charles Hotel
1425 South 5th Street, St. Charles, MO

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 405 av totalt 1003 anmeldelser." "
Rangering på 8 − Bra. 286 av totalt 1003 anmeldelser." "
Rangering på 6 − Grei. 151 av totalt 1003 anmeldelser." "
Rangering på 4 − Dårlig. 88 av totalt 1003 anmeldelser." "
Rangering på 2 − Forferdelig. 73 av totalt 1003 anmeldelser." "

7,8/10

Renhold

8,4/10

Personale og service

7,8/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Chanel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
NA
Bodde her 2 netter i mars 2024
Svar fra Jena den 24. mai 2024
Thank you Chanel!

6/10 – Grei

Kurt

Reiste med partner
Likte: Personale og service
Good price, but enjoyed other area hotels much more.
Bodde her 2 netter i mai 2024
Svar fra Jena den 24. mai 2024
Kurt thank you!

6/10 – Grei

Kimberly og Benton

Reiste med partner
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Hotel was just ok. Hotel is old and not updated. Appeared dark and dreary. Expected nicer hotel with the price we paid for two nights. Staff was friendly.
Bodde her 2 netter i mai 2024
Svar fra Jena den 21. mai 2024
Thank you, we are working on upgrading the property.

10/10 – Utmerket

Sheri

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Jena den 20. mai 2024
Thank you!

8/10 – Bra

Jodi

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Free coffee all day, cookies, convenient Pleasant staff On the older side and could use a facelift
Bodde her 6 netter i mars 2024
Svar fra Jena den 16. mai 2024
Jodi Thank you!

10/10 – Utmerket

Bekzod

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay
Bodde her 4 netter i mai 2024
Svar fra Jena den 13. mai 2024
Thank you very much!

10/10 – Utmerket

Kimberly

Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very pleased with my stay and the service at the property. Also a fantastic selection for breakfast. Would definitely stay again!
Bodde her 1 natt i mai 2024
Svar fra Jena den 10. mai 2024
WOW thank you so much Kimberly!

8/10 – Bra

Elizabeth

Reiste med familie, Reiste med kjæledyr
Good so far
Bodde her 1 natt i mai 2024
Svar fra Jena den 8. mai 2024
Thank you Elizbeth!

10/10 – Utmerket

Maureen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Quiet and clean. Close to several restaurants
Bodde her 1 natt i mai 2024
Svar fra Jena den 6. mai 2024
Thank you!

8/10 – Bra

Kelsey

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bed was very uncomfortable, but everything else was great.
Bodde her 2 netter i april 2024
Svar fra Jena den 4. mai 2024
Thank you! I do have the maintenance team checking on the mattress.

10/10 – Utmerket

Arthur

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was close to shopping area and a modest walk to the convention center that hosted the fan convention I was attending.
Bodde her 4 netter i april 2024
Svar fra Jena den 30. apr. 2024
Thank you!

10/10 – Utmerket

Vanessa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Jena den 1. mai 2024
Thank you!

10/10 – Utmerket

April

Reiste med en gruppe
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room was big and clean. Check-in was a breeze. Very accommodated to the event that was there on 4-25 -4-28.
Bodde her 3 netter i april 2024
Svar fra Jena den 29. apr. 2024
Thank you!

10/10 – Utmerket

Audra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very clean. Nice staff. Great breakfast!!
Bodde her 4 netter i april 2024
Svar fra Jena den 16. apr. 2024
Thank you Audra,

10/10 – Utmerket

Erica

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The outside doesn't look like much and is misleading. Really nice when we got inside! Could use a little landscaping to make it more inviting. Staff was wonderful! Nice accomodations if you are working out of town. Great breakfast too.
Bodde her 2 netter i april 2024
Svar fra Jena den 15. apr. 2024
Thank you! We are in the process of updating. Hope you will return.

10/10 – Utmerket

Mary

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice hotel. Very clean and quiet, seems new. Excellent room, no problems. Good breakfast. Close to highway but no noise, close to town. Restaurants nearby. Recommended!
Bodde her 2 netter i april 2024
Svar fra Jena den 14. apr. 2024
Thank you Mary!

10/10 – Utmerket

keith

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Jena den 13. apr. 2024
Thank you!

6/10 – Grei

Meagan

Reiste med familie
Likte: Renhold
.
Bodde her 1 natt i april 2024
Svar fra Jena den 10. apr. 2024
Thank you!

8/10 – Bra

Carolyn og hopkins

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
No issues at all, staff were friendly, hotel was clean and quiet, the breakfast was decent with several options to choose from. Short walk to historic Main Street and the beautiful park/walkway along the river. St Charles is lovely.
Bodde her 1 natt i april 2024
Svar fra Jena den 9. apr. 2024
Thank you!

8/10 – Bra

Scott

Reiste med en gruppe
Likte: Personale og service og fasiliteter
Conveniently located, easy on off the freeway.
Bodde her 2 netter i april 2024
Svar fra Jena den 8. apr. 2024
Thank you for taking the time to complete the survey.

8/10 – Bra

Julia

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff I did encounter were extremely helpful and nice. I will definitely stay again It was extremely difficult to get the luggage cart into the elevator
Bodde her 3 netter i mars 2024
Svar fra Jena den 7. apr. 2024
Thank you!

10/10 – Utmerket

Siobhan

Reiste med kjæledyr
Likte: Renhold, personale og service og fasiliteter
The room was clean and spacious. The continental breakfast was great and there were a lot of options. The hotel is right next to a highway and located in a strip mall so it’s not in a walkable part of town and the hallways smelled like smoke but other than that everything was great
Bodde her 1 natt i mars 2024
Svar fra Jena den 26. mars 2024
Thank you so much for the great feedback and rating. Wereally appreciate it.

10/10 – Utmerket

Jorden

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The vending machine on the 5th floor. All the drinks were not correct. I wanted a Pepsi and an Orange Crush came out. None of the drinks were where they were supposed to be. Other than that it was great
Bodde her 1 natt i mars 2024
Svar fra Jena den 25. mars 2024
So sorry about that, I will speak with my Pepsi guy.

6/10 – Grei

Kamryn

Bodde her 1 natt i mars 2024
Svar fra Jena den 14. apr. 2024
Thank you!

10/10 – Utmerket

Cheri-lea

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the staff, very friendly and professional! Had a lot laughs with them.
Bodde her 5 netter i mars 2024
Svar fra Jena den 25. mars 2024
Thank you for the kind words. We appreciate your feedback and rating.

10/10 – Utmerket

Teresa

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Super nice staff . The guy that checked us in Wednesday night was great with helping everyone and knowing their names! It was busy and he was calm and helpful.
Bodde her 1 natt i mars 2024
Svar fra Jena den 22. mars 2024
Thank you! We appreciate you taking of your time to complete the feedback and rating. Hope to see you again in the near future.

10/10 – Utmerket

Beth

Reiste med familie
Was not sure which entrance to use
Bodde her 1 natt i mars 2024
Svar fra Jena den 21. mars 2024
Beth thank you for the rating. Either door leads into our main lobby. The one door is an automatic and the other is not.

6/10 – Grei

Dean

Likte: Personale og service
The place was ok. Medium is my rank. Kinda dated. Excellent staff, very nice.
Bodde her 1 natt i mars 2024
Svar fra Jena den 19. mars 2024
Thank you for the feedback and rating.

10/10 – Utmerket

Daniel

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient to I-70 with ample parking. Close to old town St. Charles. Met the expectations for the price.
Bodde her 10 netter i mars 2024
Svar fra Jena den 19. mars 2024
Thank you for the feedback and the nice rating. We greatly appreciate it.

8/10 – Bra

Melissa

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel was good but not new. Staff was great and we had no issues at all here. Always lots of towels and anything we needed.
Bodde her 5 netter i mars 2024
Svar fra Jena den 17. mars 2024
Thank you! We appreciate your feedback and rating.

10/10 – Utmerket

Robin

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I was there with 2 kids and the stuff was great with them. Would stay there again.
Bodde her 1 natt i mars 2024
Svar fra Jena den 5. mars 2024
Thank you we appreciate your rating and comments.

10/10 – Utmerket

Kaydeem

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Awesome stay at Best Western. You will enjoy the experience.
Bodde her 1 natt i februar 2024
Svar fra Jena den 28. feb. 2024
WOW! Thank you for the feedback and rating.

10/10 – Utmerket

ALLEN

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bathroom
Toilet sat to low to the floor. Bad toilet flush valve. Would not shut off all the way after filling back up
Bodde her 2 netter i februar 2024
Svar fra Jena den 19. feb. 2024
We have repaired the valve and are currently working on replacing the low toilets throughout the hotel.

8/10 – Bra

Lorenzo

Bodde her 1 natt i februar 2024
Svar fra jena den 19. feb. 2024
Thank you!

4/10 – Dårlig

Kimberly

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Eewww
Hard bed, smelly room, crazy low toilets and generally run down.
Bodde her 3 netter i februar 2024
Svar fra Jena den 18. feb. 2024
We do apologize for not meeting your expectations.

8/10 – Bra

MICHAEL

Forretningsreisende
Likte: Personale og service og fasiliteter
This in an older property kept in good condition. Hotel is clean with friendly staff. Excellent daily breakfast. Excellent location in St. Charles and close to everything. Downside: The furniture inside the rooms (i.e chairs, desk, etc) are very old and needs to be replaced.
Bodde her 5 netter i januar 2024
Svar fra Jena den 8. feb. 2024
Thank you! We are currently working on replacing furniture and updating.

10/10 – Utmerket

Brian

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great staff also easy to get to
Bodde her 1 natt i februar 2024
Svar fra Jena den 12. feb. 2024
Brian thank you!

8/10 – Bra

Jacqueline

Reiste med familie og små barn, Reiste med en gruppe
Everything was great: we were only staying one night and had no issues. Overall could probably use some updates but it wasn’t anything that truly bugged us or caused an issue!
Bodde her 1 natt i januar 2024
Svar fra Jena den 2. feb. 2024
Thank you!

8/10 – Bra

Michael

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
My first impression was not good, but at checkout the staff turned that around. She listened to my problems and fixed what she could and ensured what she couldnt right then would be looked into. The guy at check in was def not friendly as check out. He failed to infform us of ANY extra info like wifi, breakfast, that the pool was freezing cold, but at least they had someone there to check us in I guess.
Bodde her 2 netter i januar 2024
Svar fra Jena den 1. feb. 2024
Looking into your feedback, and I do apologize.

10/10 – Utmerket

Brian

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Jena den 1. feb. 2024
WoW thank you Brian!

6/10 – Grei

Melissa

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
I have had better
Beds were comfortable, but somenof rhe furniture needs updated. A full breakfast throughout breakfast would be nice. We were told 45 minites brfore breakfast was scheduled to be finished that there was no more waffles. Just seems lazy to me.
Bodde her 2 netter i januar 2024
Svar fra Jena den 29. jan. 2024
Thank you!

4/10 – Dårlig

Toni

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
No heated indoor pool
If you’re wanting to stay here for the indoor pool, just be warned that the pool is freezing and not headed during the winter months. The ceiling in our room looked like there was water damage and the water pressure in the shower was weak.
Bodde her 2 netter i januar 2024
Svar fra Jena den 29. jan. 2024
Thank you!

10/10 – Utmerket

Alexander

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Jena den 24. jan. 2024
Thank You!

10/10 – Utmerket

Denise

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Check in was easy and the agent at counter was friendly and funny. Everyone has been nice and helpful except for 1 agent in the morning working the front desk. But outside of. that I have enjoyed my stay here and felt it was a good value. The hot breakfast was also good too.
Bodde her 2 netter i januar 2024
Svar fra Jena den 24. jan. 2024
Thank you!

10/10 – Utmerket

Destiny

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Jena den 21. jan. 2024
Thank you!

2/10 – Forferdelig

Amanda

Likte ikke: Personale og service
We arrived at about 930, waited for 15-20 minutes, called the property local number twice & could not find a desk clerk. A very nice gent
Svar fra Jena den 21. jan. 2024
Amanda I had a few complaints and am in the process of viewing camera, I do apologize for the inconvenience.

4/10 – Dårlig

Ellen

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Serious cleanliness issues
This place would be a LOT better if they just implemented some sanitation standards. No one is checking these rooms after housekeeping “cleans”. I originally got a room that smelled badly of smoke and the front desk attendant seemed a little put out needing to switch my room so I decided to just deal with the pubic hairs and used shower products. The remote control looked and felt like it had never been sanitized. DONT even get me started on the pool! I was left with a waxy film in my hair AFTER washing it because of how gross the pool was. The staff in the building were very friendly, for the most part, and the breakfast was decent. Just clean the place properly, at the very least!
Bodde her 2 netter i januar 2024
Svar fra Jena den 19. jan. 2024
Ellen, I do apologize that we did not meet your expectations on your resent stay. At the time of your stay the hotel was very busy at the pool area, and I assure you that it was treated and the proper ratings were documented. With heavy swimmers at times it is a struggle. I hope that you will give us another chance to prove we are much better then your experience.

10/10 – Utmerket

Jeffrey

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i januar 2024
Svar fra Jena den 16. jan. 2024
Thank you Jeffrey!

10/10 – Utmerket

Donald og Omaha

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Staff was amazing. Bathrooms need repair and water pressure is less than ideal
Bodde her 1 natt i januar 2024
Svar fra Jena den 12. jan. 2024
Thank you Donald, we appreciate great guests like yourself. Hurry back.

8/10 – Bra

NANCY

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Jena den 11. jan. 2024
Thank you Nancy!