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Anmeldelser av Best Western Plus Pontoon Beach

3 out of 5
Best Western Plus Pontoon Beach
4 Regency Pkwy, Granite City, IL

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 271 av totalt 484 anmeldelser." "
Rangering på 8 − Bra. 134 av totalt 484 anmeldelser." "
Rangering på 6 − Grei. 38 av totalt 484 anmeldelser." "
Rangering på 4 − Dårlig. 16 av totalt 484 anmeldelser." "
Rangering på 2 − Forferdelig. 25 av totalt 484 anmeldelser." "

9,0/10

Renhold

8,8/10

Personale og service

8,6/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Rian

Reiste med familie og små barn
Likte: Renhold
Right across the street from a police station, so that's nice actually. When you walk in it smells good. Not musty or overpowering of chlorine even though the pool is right there. Was quiet and the beds were comfy enough. Room was decently clean as well believe me I looked!
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Carol

Reiste med partner
Likte: Renhold
Loved the Mexican restaurant nearby.
Bodde her 1 natt i mai 2024

6/10 – Grei

Robert

Likte: Personale og service
Likte ikke: Renhold
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Amanda

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great service and clean and rooms smelled good.
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Karimah

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The front desk lady was extremely rude at the time of check out came beating on our room door and was very rude to us
Bodde her 2 netter i april 2024

10/10 – Utmerket

Jason

Bodde her 2 netter i april 2024

10/10 – Utmerket

John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

8/10 – Bra

James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024

10/10 – Utmerket

Tom

Bodde her 2 netter i mars 2024

8/10 – Bra

Kristina

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Clean rooms. Very good breakfast. Thin walls and ceilings. Mattresses were not good at all.
Bodde her 1 natt i mars 2024

8/10 – Bra

Kimberly

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff was awesome and it was very quiet abd clean. Thank u
Bodde her 1 natt i februar 2024

2/10 – Forferdelig

Christina

Reiste med familie
Likte ikke: Personale og service
The general manager Vicky is a rude, horrible woman. She called the cops on us for asking repeatedly to see the policy on having guests in the pool. We left and went to the La Quinta right across the street and had a great experience. We stay in the area often to visit family and we will never stay at the Best Western again.

10/10 – Utmerket

M

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff is great
Bodde her 1 natt i februar 2024

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2024

2/10 – Forferdelig

roger

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Nicole den 5. jan. 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 – Utmerket

Daniel

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
I liked the people and how comfortable the beds are.
Bodde her 1 natt i desember 2023

4/10 – Dårlig

Lora

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
The beds need to be updated...I would have been more comfortable sleeping on a rock outside than I was in your room.My sleep was minimal at best.
Bodde her 1 natt i desember 2023
Svar fra Bianca den 4. jan. 2024
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 – Utmerket

Richard

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was convenient to visiting relatives in Granite City. We stayed here a year ago also and probably will again. Breakfast was adequate with enough selections for most tastes
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Vanessa

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
One night stay
Stayed one night and everything was amazing. Staff overnight and daytime crew were are all very friendly and helpful. The hotel was very clean and although I missed the breakfast I know it was amazing too. I took advantage of the fancy coffee machine and poured myself a latte. The area felt very safe especially since the police department is located right in front of their lot. I would absolutely stay again especially for the price. Thank you for making me very comfortable.
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Alina

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra gm den 10. nov. 2023
Thank you for choosing Best Western Plus Pontoon Beach for your stay! We hope to see you again soon.Have A Great WeekendVicki Reed GM

10/10 – Utmerket

Christine

Reiste med en gruppe
Likte: Renhold, personale og service og romkomfort
Check in
We were here for a wedding that started at 2 before check in. We went and spoke to Connie at the front desk and she allowed us to check in earlier so we could make it to the wedding on time. Great customer service, nice stay!
Bodde her 1 natt i oktober 2023
Svar fra GM den 10. nov. 2023
We are so happy you choose us for your wedding group! We hope you come back in the future to stay again!SincerelyVicki Reed GM

10/10 – Utmerket

Stanley

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice place to stay
Bodde her 1 natt i oktober 2023
Svar fra GM den 27. nov. 2023
Dear Stanley Thank You so much for letting us know how much you enjoyed your stay with us! Hope you come back soon.SincerelyVicki Reed GM

10/10 – Utmerket

Jennifer Muriel

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
staff at the front was nice upon checking in.
Bodde her 1 natt i oktober 2023
Svar fra GM den 27. nov. 2023
Dear Jennifer Thank you for choosing us for your lodging & letting us know how much you enjoyed your stay with us! Hope to see you again soon.SincerelyVicki Reed GM

10/10 – Utmerket

David

Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra gm den 27. nov. 2023
Dear David We are so glad you enjoyed your stay with us! Hope you come back real soon.SincerelyVicki Reed GM

10/10 – Utmerket

Tanya

Bodde her 2 netter i september 2023

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Decent for the price
Clean and serviceable hotel in a convenient location for our needs (a place in IL near but not in St. Louis). Beds were a bit hard but not bad. Located in a sort of "hotel park" with several other hotels and not much else around, but if you don't need shopping or amenities nearby, the location is fine. Would stay here again.
Bodde her 1 natt i september 2023

10/10 – Utmerket

Dana

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023

2/10 – Forferdelig

Cory

Bodde her 1 natt i august 2023
Svar fra Nicole den 18. aug. 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 – Utmerket

Justin

Bodde her 1 natt i august 2023

8/10 – Bra

Joseph

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023

8/10 – Bra

Justin

Bodde her 1 natt i august 2023

2/10 – Forferdelig

Bri

Bodde her 1 natt i juli 2023

10/10 – Utmerket

David

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice and friendly staff. Always ready to help.
Bodde her 3 netter i juli 2023

8/10 – Bra

Christopher

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very comfortable beds and pillows. The tub needed a good thoroughly cleaning, but other than that it was very nice. Vicki (the GM) and Connie (morning front desk) were amazing. When told about the tub, Connie offered to personally clean the tub to ensure it was up to standard and Vicki ensured we were taken care of as well. Only recommendation would be regarding the breakfast. Replace the meat (pork) with turkey. Not everyone can eat pork (health, religious, etc) however most people can eat the turkey. If not offer a no meat substitute (such as gravy with no sausage). Thank you Connie and Vicki you ladies are wonderful!
Bodde her 3 netter i juni 2023

2/10 – Forferdelig

William

Forretningsreisende
Likte ikke: Personale og service
Horrible staff
Hotel policies strictly enforced : must be 21 or older to rent room, must give an email or they will refuse your prepaid reservation, must not live within a 50 mile radius. Must clean any messes you make by accident in the breakfast area or the line cook will run to tell management. Management came out to yell at customers for spilling their yogurt on the table barefooted into the lobby. The house keeping crew slept on the couch in the lobby every morning we were there.
Bodde her 1 natt i juni 2023
Svar fra General Manager den 3. juli 2023
Dear William After I heard the raised voices in the lobby from my office I came out to see what was going on to find you arguing with my breakfast attendant regarding your children dumping yogurt out onto the floor & other food. Attendant had just asked that you not let them leave the mess for someone to slip & fall on. The 2 housekeepers sitting on the sofa in the lobby have to come in early due to their car being broke down but as a courtesy to all guest they can not clean rooms until 9am. You had started raising your voice to me telling me why it was ok for your children to make the mess since you had paid for a room.RegardsVicki Reed GM

10/10 – Utmerket

Nate

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great service
Bodde her 1 natt i juni 2023
Svar fra General Manager den 29. juni 2023
THANK YOU FOR CHOOSING US FOR YOUR LODGING!HOPE TO SEE YOU IN THE NEAR FUTURE.SINCERELYVICKI REED GM

10/10 – Utmerket

Jeffrey og Woburn

Bodde her 3 netter i juni 2023
Svar fra General Manager den 29. juni 2023
Dear Jeffery Thank you for choosing Best Western Plus Pontoon Beach for your stay! Come back & see us when in the area.SincerelyVicki Reed GM

10/10 – Utmerket

Mark

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Stayed there previously. It's a quiet area but also has easy access to I270. The hotel is clean, the staff are very nlce.
Bodde her 7 netter i mai 2023
Svar fra latoya den 7. juni 2023
thank you come visit us again sometime

2/10 – Forferdelig

Moises

Bodde her 1 natt i mai 2023
Svar fra lw den 19. juni 2023
thank you

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mai 2023
Svar fra latoya den 24. mai 2023
thank u

10/10 – Utmerket

Lucia

Bodde her 2 netter i mai 2023
Svar fra latoya den 16. mai 2023
thank you

2/10 – Forferdelig

Barbara

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The elevator was out of order, the curtains in my room were damaged and falling down.
Bodde her 1 natt i mai 2023
Svar fra latoya den 16. mai 2023
we got the maintance guy to fix the curtain thank you so much for telling us

8/10 – Bra

Regina

Likte: Personale og service
Very friendly and quiet.
Bodde her 2 netter i mai 2023
Svar fra latoya den 16. mai 2023
thank you come again

4/10 – Dårlig

Michael

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Was told breakfast stopped at 10 when I checked in, it was 9 Marijuanna smoke everywhere in hallways. Very noisy, thin walls and ceiling
Bodde her 1 natt i april 2023
Svar fra lw den 3. mai 2023
we are truely sorry about your experience with our hotel we try our best to satisfy our guest.this is a non smoking hotel again we are very sorry.

10/10 – Utmerket

Karen

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The staff was so friendly and helpful! Great stay and beautiful pool!
Bodde her 1 natt i april 2023
Svar fra latoya den 29. apr. 2023
thank you hope to see you again

8/10 – Bra

Jean Baptiste

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Correct sans plus, propreté ok, un peu excentré du centre ville, peut etre un poil cher pour les services
Bodde her 1 natt i april 2023
Svar fra TOYA den 10. apr. 2023
THANK YOU

10/10 – Utmerket

Joel

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Proximity to the interstate was great
Bodde her 1 natt i april 2023
Svar fra latoya den 8. apr. 2023
thank u we will love to have you again

10/10 – Utmerket

Nicole

Bodde her 3 netter i januar 2023
Svar fra toya den 5. feb. 2023
thank you come stay with us again

2/10 – Forferdelig

Julia R

Bodde her 1 natt i desember 2022
Svar fra GM den 27. nov. 2023
Dear Julia I am sorry you did not enjoy your stay with us. Please give me a call so I can address what you did not enjoy.RegardsVicki Reed GM