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Anmeldelser av Ameristar Casino Resort and Spa

4.5 out of 5
Ameristar Casino Resort and Spa
1 Ameristar Blvd, St. Charles, MO

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 532 av totalt 1006 anmeldelser." "
Rangering på 8 − Bra. 219 av totalt 1006 anmeldelser." "
Rangering på 6 − Grei. 106 av totalt 1006 anmeldelser." "
Rangering på 4 − Dårlig. 84 av totalt 1006 anmeldelser." "
Rangering på 2 − Forferdelig. 65 av totalt 1006 anmeldelser." "

8,4/10

Renhold

8,4/10

Personale og service

8,2/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Jeff

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 1 natt i mai 2024

8/10 – Bra

Marcus

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
This was our second stay. We had a great experience the first time. Not having an exhaust fan with a shower and tiny toilet closet is terrible.
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Steve og Carol Stream

Reiste med partner, Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
No hot water for the morning shower.
Bodde her 1 natt i mai 2024
Svar fra Ameristar den 22. mai 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

10/10 – Utmerket

Matthew

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, easy, and full of stuff to do.
Bodde her 2 netter i mai 2024
Svar fra Ameristar den 21. mai 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

2/10 – Forferdelig

Michelle

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rude staff. Very RUDE. VERY UNPLEASANT AND EXTREMELY UNPLEASANT TO DEAL WITH.
Bodde her 1 natt i mai 2024
Svar fra Ameristar den 21. mai 2024
We are disappointed to read what appears to be a response to a less than exceptional experience. We encourage you to contact us directly with details about your visit so that we can address the situation.

10/10 – Utmerket

Kari

Bodde her 1 natt i mars 2024
Svar fra Ameristar den 21. mai 2024
Thank you for visiting us! We’d love to have you visit again.

8/10 – Bra

Jonah

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Online check in didn't work, but I was able to check in no problem at the counter. Staff is very friendly and helpful
Bodde her 1 natt i mai 2024
Svar fra Ameristar den 21. mai 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

2/10 – Forferdelig

Michael

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is a poorly run property that was once much better. (We've stayed at this resort in the past.) We won't be staying at Ameristar again. Period. Positives: - great location by a major freeway and lovely, historic St. Charles - large and pretty in a broad, architectural sense: feels like big casino resort overlooking the Missouri River - the rooms remain architecturally interesting and were shaped and built with generally nice, thoughtful materials and design details - easy parking Negatives: - the vast pool area is only open seasonally now, and it's noted in a subtle manner on the resort's website; this is in spite of it having been 80 degrees every day, there being an indoor pool portion, and there being hot tubs; in most of the world, outdoor hot tubs remain open year-round or almost year-round: think of ski resorts, for example; this is just lazy and terrible cost-cutting - the resort is still charging its resort fee daily; clearly a money-grab even though the pool areas aren't open - they try to claim the spa is a replacement in some sense; but the spa is a paid service, by a lot, so this is just another money-grab - check-in was terrible: they don't really care on any level if you're arriving early, won't try to have your room ready early, and instead try to sell you on an $85 early-check-in option; then they tell you they'll call or text when your room is ready, but they don't - I have MUCH more to note; Expedia won't permit me to share much more: space limits
Bodde her 3 netter i mai 2024
Svar fra Ameristar den 13. mai 2024
We're sorry to hear about your recent experience at our resort. We appreciate your feedback.Our indoor and outdoor pools are connected, so both are closed during the winter months for safety reasons.We apologize for any inconvenience you experienced with check-in and communication. Your feedback is valuable, and we'll work on improvements.If you'd like to discuss further, please contact us directly.

10/10 – Utmerket

Matt

Likte: Renhold
Clean rooms
Bodde her 2 netter i mai 2024
Svar fra Ameristar den 13. mai 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 – Utmerket

Margaret

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Ameristar den 10. mai 2024
Thank you for visiting us! We’d love to have you visit again.

8/10 – Bra

Angela

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Room was great...we thought the indoor portion of the pool was open but it was not. Casino was fun!
Bodde her 1 natt i april 2024
Svar fra Ameristar den 30. apr. 2024
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

10/10 – Utmerket

April og New Castle

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wet. Ice property, convenience was key!
Bodde her 1 natt i april 2024
Svar fra Ameristar den 30. apr. 2024
Thank you for visiting us! We’d love to have you visit again.

8/10 – Bra

Arlett

Reiste med familie
Likte: Personale og service og fasiliteter
Room could have been cleaned more thoroughly and needs some updating. These rooms use to be so nice. It was always a good place to come for a staycation.
Bodde her 1 natt i april 2024
Svar fra Ameristar den 23. apr. 2024
Thank you for your feedback. We're sorry the cleanliness of your room didn't meet expectations, and we'll address this with our team. We appreciate your comments about updating our rooms. Our hotel is currently undergoing a remodel. We hope to welcome you back for a better experience soon.

8/10 – Bra

Tammy

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay at the Ameristar.
Bodde her 3 netter i april 2024
Svar fra Ameristar den 15. apr. 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 – Utmerket

Brent

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice rooms
Bodde her 1 natt i april 2024
Svar fra Ameristar den 9. apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 – Utmerket

Linda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Ameristar den 12. apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 – Utmerket

Brent

Bodde her 1 natt i april 2024
Svar fra Ameristar den 30. apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 – Utmerket

Nancy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Rooms do not get cool enough for our temp needs!
Bodde her 1 natt i april 2024
Svar fra Ameristar den 9. apr. 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

8/10 – Bra

Jeffrey

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Very comfortable beds and linens
Bodde her 1 natt i april 2024
Svar fra Ameristar den 9. apr. 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 – Utmerket

Larry og Springfield

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Ameristar den 9. apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 – Utmerket

Rex

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ameristar is always 1st class. We had a good time. Wish more of the restaurants were open at the hotel, but there are many nearby.
Bodde her 1 natt i april 2024
Svar fra Ameristar den 5. apr. 2024
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

10/10 – Utmerket

Liz

Reiste med familie
Nice hotel. Good casino. Great neighborhood.
Bodde her 1 natt i mars 2024
Svar fra Ameristar den 1. apr. 2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

10/10 – Utmerket

Michael

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Ameristar den 1. apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 – Utmerket

christine

Bodde her 1 natt i mars 2024
Svar fra Ameristar den 23. apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 – Utmerket

Tiana

Bodde her 1 natt i mars 2024
Svar fra Ameristar den 23. apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 – Utmerket

Teresa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful, comfortable rooms!
Bodde her 1 natt i mars 2024
Svar fra Ameristar den 1. apr. 2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

8/10 – Bra

Jeanne

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was very accommodating and the room was very clean! Will definitely stay there in the future.
Bodde her 1 natt i mars 2024
Svar fra Ameristar den 1. apr. 2024
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

8/10 – Bra

Linda

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We stayed 2 nights. Everything was beautiful but we did not know the hot tub was closed, the spa and nice restaurants were closed on Tuesday and Wednesday which was when we were there, and the casino was closed for 12 hours for upgrades. We had to leave and go out for dining and entertainment. Most of the nicer restaurants and shops on the historic Main Street were also closed on Tuesday and Wednesday. We visited the spa on Thursday. Nice and clean but overpriced compared to comparable quality spas. I had tried to call the front desk ahead of reservations to confirm amenities but hung up after waiting for 35 mins. Phone in room did not work
Bodde her 2 netter i mars 2024
Svar fra Ameristar den 29. mars 2024
Thank you for sharing your recent experience with us. We're glad to hear that you found our property beautiful, but we're genuinely sorry to learn about the challenges you encountered during your stay, including the unexpected closures of certain amenities.We apologize for any inconvenience caused by the hot tub, spa, and select restaurants' closure during your visit. We understand the importance of providing guests with access to our facilities and will strive to improve communication regarding any temporary closures in the future.Additionally, we regret any inconvenience caused by the temporary closure of our casino for upgrades. Our aim is always to enhance the guest experience, but we acknowledge the impact this may have had on your stay.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 – Utmerket

Darrell

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Ameristar den 29. mars 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 – Utmerket

Deanna

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love the polite and professionalism of the staff. I had problems with my booking at the beginning, due to Travelocity site being down. The help desk was able to help fix everything. We stayed the whole weekend and had a blast. We will be back when the pool opens up
Bodde her 1 natt i mars 2024
Svar fra Ameristar den 29. mars 2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

10/10 – Utmerket

zella

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everyone was super nice and no problems.
Bodde her 1 natt i mars 2024
Svar fra Ameristar den 15. mars 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

10/10 – Utmerket

Leonard

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The room was awesome!!
Bodde her 1 natt i mars 2024
Svar fra Ameristar den 15. mars 2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

2/10 – Forferdelig

alexis

Reiste med familie
Likte ikke: Renhold og personale og service
This was overall a horrible stay. It started off we had to wait an hour and 45 minutes to check in because the rooms were not ready yet. I asked if we could have late check out and was told they could NOT accommodate that due to the number of check ins the next day. When we got to the room we later discovered that the main door did not shut all the way leaving the door open not safe at all. All of the tv channels did not work and the toilet paper holder fell apart . My mom was laying down and discovered there was blood stains on her sheets. We called a manager who came up and gave us sheets and called maintenance to fix the door. The manager said that they would take something off our bill , later to find out that was a lie. We went to dinner at Bugattis which is a steak house on the same property and ended up having to send back all three steaks as they were to tough to eat we couldn’t bare it. Fast forward to check out. I was told I still owed for service fee. I asked if there had been a discount applied and was told no because I booked through a third party and the hotel could not make any adjustments. I was given a voucher for thier restaurants that is good for 30 days AS I WAS LEAVING. never again I can not believe what all went on. I’ve stayed at better motels.
Bodde her 1 natt i mars 2024
Svar fra Ameristar den 15. mars 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

2/10 – Forferdelig

Rebecca l

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2024
Svar fra Ameristar den 15. mars 2024
Thank you for taking the time to leave us a review. We'd like to learn more about your experience. If you want to discuss it further, please get in touch with us directly.

8/10 – Bra

Michelle

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room and staff were great!
Bodde her 1 natt i mars 2024
Svar fra Ameristar St. Charles den 6. mars 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

4/10 – Dårlig

Vincenza

Reiste med en gruppe
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Room very dark dirty and dingy. For the price, cleanliness should be a priority
Bodde her 1 natt i mars 2024
Svar fra Ameristar Casino Resort and Spa den 4. mars 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and thank you once again for being our guest.

2/10 – Forferdelig

Mia

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was over priced with no amenities such as microwave pool or spa. Which was the reason for even booked.horrible stay will not book again
Bodde her 1 natt i mars 2024
Svar fra Ameristar Casino Resort and Spa den 4. mars 2024
Thank you for taking the time to leave us a review. We are disappointed to read what appears to be a response to a less than exceptional experience. If you would like to discuss it further, please reach out to us directly. Thank you once again for being our guest.

10/10 – Utmerket

Tynesha

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The new suites are cozy
Bodde her 2 netter i februar 2024
Svar fra Ameristar den 20. mars 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 – Utmerket

Kathleen

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Front desk people were exceptional
Bodde her 1 natt i februar 2024
Svar fra Chris J den 26. feb. 2024
Kathleen - We are thrilled to hear you had a great experience at Ameristar St. Charles. We welcome you to come back and stay with us again soon!

10/10 – Utmerket

Britney

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Chris J den 23. feb. 2024
Britney - We are so glad you had a great experience at Ameristar St. Charles. We invite you to come back and stay with us again soon!

10/10 – Utmerket

Debra

Nice rooms and friendly staff
Bodde her 2 netter i februar 2024
Svar fra Chris J den 21. feb. 2024
Debra - Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

10/10 – Utmerket

Emily

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very kind
Bodde her 1 natt i februar 2024
Svar fra Chris J den 19. feb. 2024
Emily, thank you for your five-star review. We appreciate you taking the time to leave your feedback. Come back and stay with us again soon!

8/10 – Bra

Matthew

Bodde her 2 netter i februar 2024
Svar fra Chris J den 19. feb. 2024
Matthew, thank you for your review! We hope you'll come back again soon for a five-star experience.

10/10 – Utmerket

Adam

Likte: Renhold og personale og service
I always enjoy my stay. Only two things, First, no safe in the premium suites which is the newly remodeled rooms. Second, my dining experience at Amerisports was poor. The meat used for the burgers is not the best. Would never order a burger again from there. But, I would never eat there again after the male waiter serving me rushed me during my entire dining experience and at the end never asked if I saved room for dessert or wanted any dessert. Just ended up bringing me the check.
Svar fra Chris J den 16. feb. 2024
Adam, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 – Utmerket

Rex

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
My favorite little escape!
Always a great stay! Love coming to the Ameristar Casino! Only draw back was the restaurants not being open, only 1 or 2 choices this night.
Bodde her 1 natt i februar 2024
Svar fra Chris J den 16. feb. 2024
Rex, thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

8/10 – Bra

Brenda

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Our room was very nice and clean. We did have to request clean towels everyday. No Maid service while we were there. Very low water pressure in the shower.
Bodde her 3 netter i februar 2024
Svar fra Chris J den 16. feb. 2024
Brenda, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 – Utmerket

Jason

Bodde her 2 netter i februar 2024
Svar fra Chris J den 16. feb. 2024
Jason, thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

6/10 – Grei

Angela

Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Ameristar St. Charles den 8. feb. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 – Utmerket

David

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay
Bodde her 2 netter i januar 2024
Svar fra Ameristar St. Charles den 8. feb. 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

4/10 – Dårlig

Don

Reiste med partner, Forretningsreisende
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold og personale og service
Staff not very friendly. Stayed 2 nights & they don’t offer housekeeping. Couch in living room area of suite was filthy. Stained & needed to be vacuumed/cleaned. Casino barely has any table games open & the smoking in every area of casino is unbearable. Not a great experience.
Bodde her 2 netter i januar 2024
Svar fra Ameristar St. Charles den 2. feb. 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.