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Anmeldelser av Cortsland Hotel

3 out of 5
Cortsland Hotel
Upper Gambles, St. John's, Antigua

Anmeldelser

7,0

Bra

Rangering på 10 − Utmerket. 22 av totalt 79 anmeldelser." "
Rangering på 8 − Bra. 23 av totalt 79 anmeldelser." "
Rangering på 6 − Grei. 17 av totalt 79 anmeldelser." "
Rangering på 4 − Dårlig. 6 av totalt 79 anmeldelser." "
Rangering på 2 − Forferdelig. 11 av totalt 79 anmeldelser." "

7,8/10

Renhold

7,6/10

Personale og service

6,8/10

Fasiliteter

6,6/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Reginald A og Billerica

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quiet, easy walk to downtown, clean, awesome service
Bodde her 4 netter i mai 2024

4/10 – Dårlig

WILLIAM

Forretningsreisende
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The staff were lovely. The property is old, and showing its age. Parking lot is now starting to act as storage for derelict boats and cars. Location is not a convenient spot, as there are no restaurants close by - the restaurant at the hotel was not open. Room was clean, but the condition is long overdue for renovation. I will again state that the staff were exceptional.
Bodde her 1 natt i april 2024

6/10 – Grei

Doolchand

Forretningsreisende
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Property has very good potential. Needs to modernize
Bodde her 4 netter i april 2024
Svar fra Patricia den 19. mai 2024
Dear Doolchand thanks for your review. We are presently in the process of modernizing the rooms and public area at Cortsland, which we anticipate would be completed by December 2024. We look forward to hosting you at the newly renovated property.

10/10 – Utmerket

Emily og Barre

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Hazel den 23. apr. 2024
Dear Emily,Thanks very much for your review. We are happy that you enjoyed your stay with us.

2/10 – Forferdelig

melanie

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
totally run down facility, and super expensive for what it is so extremely bad value for money. room wasnt equipped with basics, promises to rectify not kept. staff try but not very hard, or not at all. pool was broken everywhere, dirty and did not seem hygenic. when checking out no one was interested in feedback, or if i enjoyed the stay. the whole place is deperately missing an intensive update and a loving touch, facilties and staff
Bodde her 1 natt i april 2024
Svar fra Hazel den 8. apr. 2024
Thank you for your review.

10/10 – Utmerket

ALCEDO

Bodde her 2 netter i mars 2024
Svar fra Hazel den 6. apr. 2024
I am happy that you enjoyed your stay with us. Thanks for your review.

8/10 – Bra

kRISHNADAT

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a wonderful night stay. Visited the lush garden. Would love to go there again hopefully during the summer months.
Bodde her 1 natt i mars 2024
Svar fra Hazel den 21. mars 2024
Hello kRishnadat thanks very much for your review. We look forward to hosting you again!

4/10 – Dårlig

Lydia

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Hazel den 21. mars 2024
Thank you for your feedback.

10/10 – Utmerket

Elisabeth

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing customer service!
Bodde her 1 natt i februar 2024
Svar fra Hazel den 21. mars 2024
Hello Elizabeth, thank you for your feedback. It is greatly appreciated.

4/10 – Dårlig

ALDRIE

Likte: Renhold og personale og service
Bodde her 3 netter i januar 2024
Svar fra Hazel den 21. mars 2024
Thanks for your feedback.

2/10 – Forferdelig

Dalia Gabriela

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra Hazel den 21. mars 2024
Thanks for your feedback.

6/10 – Grei

Jacqueline

Reiste med partner
Likte: Renhold og personale og service
Stayed for a night and it was good.
Bodde her 1 natt i januar 2024

8/10 – Bra

Arlene

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 7 netter i januar 2024

6/10 – Grei

Lillith

Likte: Renhold og personale og service
Rooms are spacious, amenities are mostly provided. No cups spoons, paper towels. The cost of a meal is very high and ordering is complicated
Bodde her 4 netter i januar 2024

8/10 – Bra

Aliethea

Bodde her 4 netter i desember 2023
Svar fra Hazel den 21. mars 2024
Thank you for your feedback. It is greatly appreciated.

10/10 – Utmerket

cecilia

Wonderful Kind staff
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Alicia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My son and I had a wonderful time. We arrived on Christmas Day but had no idea the outside dining options were very limited. The staff accommodated us with lunch and dinner and breakfast the next morning. They also assisted with booking our morning tour. We are thankful for everyone at Cortsland for making our holiday a joyous experience.
Bodde her 1 natt i desember 2023

6/10 – Grei

charma

Quiet
Bodde her 1 natt i desember 2023

10/10 – Utmerket

subash

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Svar fra Hazel den 21. mars 2024
Your feedback is greatly appreciated. Thanks very much.

10/10 – Utmerket

Chantal

Bodde her 1 natt i november 2023

6/10 – Grei

Joan

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Proximity to Cedar Valley and the courteous staff. The menu is limited and the need to have a 3 hour notice for food is an inconvenience Rooms are missing simple necessities such as bottle openers, the availability of pepper sauce with food etc
Bodde her 4 netter i oktober 2023

8/10 – Bra

Jason

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were efficient and polite.
Bodde her 3 netter i oktober 2023

8/10 – Bra

Jason

Reiste med en gruppe
Likte: Renhold og personale og service
Staff was extremely friendly and helpful. Facilities are a bit dated but well kept. Cold AC in bedrooms, beer and wine available on site but no dining within walking distance.
Bodde her 1 natt i oktober 2023

4/10 – Dårlig

Sandra

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
There were six of us in my group, children 9, 14, 15; we arrived on a Sunday and had a few 29" suitcases, the receptionist was abrupt even with us checking in, pretty much saying "I need passports for everyone" nothing much before and nothing much after. I felt she didn't want to work on a Sunday. The room was on the second floor, approximately 12-14 steps going up, the receptionist is the same person who took us to our room, she was all the way at the top of the steps when I had to call to her and ask her if there was an elevator or someone to help take the bags up, she said "no, no one is working", and that there were no rooms on the first floor. I said we have a lot of bags, that's when she came back down to take my handbag, which is the only item she carried up, never thinking of any options. ROOMS: the set up is one space with a common/shared living room & kitchen, then two rooms (one with two beds and one with three beds). Our room had 3 beds, 1 squeaked loudly, the windows wouldn't close, one of the windows was cracked, on the last day I saw that one of our pillows was rolled up foam padding (similar to what is in a cushion) and the pillow was torn he beds only had the top sheet (no bed cover). the grounds are beautiful, the pool is nice, nothing is really walkable, the beach requires a taxi. Perfect if you don't want to do much and/or don't have high expectations. one of the sliding doors is accessible to outside and was a struggle to lock, common space was stifling
Bodde her 2 netter i september 2023
Svar fra Cortsland Hotel Management den 12. sep. 2023
Dear Sandra, thank you for your feedback. You would have booked a room with 3 beds for your group of 6 persons. All our triple rooms are located on the second floor. I would like to apologize on behalf of our staff as you indicated that you were not pleased with the service provided by the receptionist on check in. However, I find it surprising as we have always received good feedback on our receptionists. I must indicate that it was the same receptionist who requested permission to provide you with an additional room which was located next to the room you originally booked and was given to you complimentary for your entire stay. Please note that our listing on Expedia clearly states that the hotel does not have an elevator, and highlights other places that are within walking distance to the hotel. We will address the other issues raised to ensure that all our guests have a comfortable stay with us.

10/10 – Utmerket

Rhiannon Delyth

Likte: Renhold og personale og service
Bodde her 1 natt i august 2023
Svar fra Cortsland Hotel Management den 10. sep. 2023
Hello Rhiannon, thank you for taking the time to complete the review. It certainly was a pleasure hosting you at Cortsland. We really appreciate your business and look forward to having you stay with us in the near future.

6/10 – Grei

BRIAN

Low internet service
Bodde her 3 netter i august 2023
Svar fra Hazel den 9. sep. 2023
Dear Brian, thank you for your feedback. I am happy to report that we have upgraded the internet system at the hotel and we now have very strong signal in all the rooms and public area.

6/10 – Grei

Reuben

Reiste med familie
The property is generally clean and well serviced. However some more amenities such as coffee and cream should be provided, including bottled water. I would recommend the property to others. Nice quiet place.
Bodde her 3 netter i august 2023
Svar fra Cortsland Hotel Management den 10. sep. 2023
Dear Reuben,Thanks for your feedback which is greatly appreciated. The hotel usually provides, bottled water, tea, coffee and cream in the rooms upon arrival. Happy that you would recommend our facility to others. We appreciate your business and hope to see you back at Cortsland in the near future.

8/10 – Bra

Michael og Tortola

Reiste med familie
Likte: Renhold og personale og service
Friendly and helpful staff
Bodde her 1 natt i juli 2023
Svar fra Cortsland Hotel Management den 10. sep. 2023
Thank you for taking the time to complete a review. I am happy that you enjoyed your stay at Cortsland. We hope to see you back in Antigua one day.

8/10 – Bra

Ludson

Bodde her 7 netter i juli 2023

8/10 – Bra

Jhonny

Bodde her 7 netter i juli 2023

10/10 – Utmerket

Lisa

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very friendly, kind, effecient staff. Straightforward, quick check in. Tasty breakfast with accompanying fresh fruits. Comfortable rooms with much needed air conditioning. Beds comfortable and rooms spacious. Good distance from the airport and travel arrangements on demand arrived in a very timely manner. Beautiful well manicured grounds. A good lay over for a night. Thank you!
Bodde her 1 natt i juni 2023
Svar fra Receptionist Ms. Andre den 6. juli 2023
Thank you so much Ms. Lisa, we are extremely happy that you enjoyed your stay with us.

10/10 – Utmerket

Nathan

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i juni 2023
Svar fra Receptionist Ms. Andre den 14. juni 2023
Thank you Nathan, we are happy that you enjoyed your stay with us.

10/10 – Utmerket

Steve

Bodde her 1 natt i mars 2023

10/10 – Utmerket

Reginald A og Billerica

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff. Large, quiet rooms. Walkable access to downtown
Bodde her 6 netter i februar 2023

8/10 – Bra

Latoya

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My experience was a pleasing one. The premises were very clean and staff was amazingly helpful. Definitely recommend
Bodde her 1 natt i februar 2023

10/10 – Utmerket

Philip

Bodde her 2 netter i februar 2023

8/10 – Bra

Joanne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were great and very helpful Our room was comfortable However, the website states that Our dining room is well known for its West Indian specialities and continental favourites. Savour tropical drinks poolside or in the cozy lounge. This was not open during our stay and there was no ‘shuttle’ to the beach which was one reason for choosing this hotel We didn’t have a toaster, enough plates, any oven proof dishes to prepare meals in the oven or knives to prepare the food But we had a very relaxing holiday and enjoyed eating al fresco on our balcony Thank you
Bodde her 17 netter i mars 2022
Svar fra Cortsland den 22. mars 2022
Hi Joanne, Thank you for your comments. We do have Shuttle service on request to and from the Airport or anywhere you would like to go around the Island. Due to our low occupancy, most of our services are on request.

8/10 – Bra

heilie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good for the price and very friendly
The staff was very friendly and the location was good very easy to walk to the store or down to the port to do some shopping was a good place to sleep if you want somewhere to stay that isn’t all inclusive this would be a good place the front staff was very helpful if you need help getting a taxi as well overall would recommend
Bodde her 7 netter i mars 2022
Svar fra Cortsland den 22. mars 2022
Hi Heilie, Thank you for your review and we hope to see you again

10/10 – Utmerket

Ian

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
The property is a bit tired and a little off the beaten track but the staff more than make up for it. Unbelievably helpful.
Bodde her 9 netter i mars 2022
Svar fra Cortsland den 22. mars 2022
Hi Lan, Thank you for your feedback we welcoming your comment and will make improvements on these areas.

4/10 – Dårlig

marilyn

Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was pleasant and friendly. However, they were not open with offering dining options available on premises, which I found quit disturbing. No brouchers or mention of services availability.
Bodde her 4 netter i februar 2022
Svar fra Cortsland den 15. mars 2022
Thank you for your stay with us at Cortsland Hotel. Thank you for your feedback and we will improve on the dinnig options available.

10/10 – Utmerket

Colin

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
We only required an overnight stay and this was go
Bodde her 1 natt i januar 2022
Svar fra Cortsland den 15. mars 2022
Thank your for your stay with us at Cortsland Hotel

6/10 – Grei

Alisbelice

Bodde her 2 netter i januar 2022
Svar fra Cortsland den 22. mars 2022
Thank you for your stay with us at Cortsland Hotel and we look forward to welcoming you back

8/10 – Bra

Keston

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2021

10/10 – Utmerket

Villett

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2021

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
It was good
Bodde her 4 netter i august 2021

2/10 – Forferdelig

Verifisert reisende

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 1 natt i mai 2021

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice family run business with personal touch. In quiet area conducive for undertaking business work. Second time staying at hotel and satisfied with service both times
Bodde her 1 natt i mars 2021
Svar fra Cortsland Hotel den 20. apr. 2021
Thank you so much for staying with us. We are happy that you had a wonderful time.

8/10 – Bra

Verifisert reisende

Bodde her 9 netter i januar 2021
Svar fra Cortsland Hotel den 20. apr. 2021
Thank you for your stay and we look forward to welcoming you again in the future.

6/10 – Grei

Nikeva

Forretningsreisende
Likte: Renhold
Very comfortable hotel will return
Bodde her 1 natt i januar 2021
Svar fra Cortsland Hotel den 22. jan. 2021
Thank you vey much. glad you had a wonderful time. We look forward to seeing you again.

6/10 – Grei

Verifisert reisende

Bodde her 4 netter i oktober 2019