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Anmeldelser av The Club Hotel and Spa

4 out of 5
The Club Hotel and Spa
Green Street, St. Helier, Jersey

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 273 av totalt 449 anmeldelser." "
Rangering på 8 − Bra. 141 av totalt 449 anmeldelser." "
Rangering på 6 − Grei. 19 av totalt 449 anmeldelser." "
Rangering på 4 − Dårlig. 9 av totalt 449 anmeldelser." "
Rangering på 2 − Forferdelig. 7 av totalt 449 anmeldelser." "

9,6/10

Renhold

9,4/10

Personale og service

8,6/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Patrick Joseph

Likte: Renhold og personale og service
Bodde her 7 netter i mai 2024

10/10 – Utmerket

Michelle

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were excellent very welcoming, cheerful and courteous. Loved our stay there.
Bodde her 3 netter i mai 2024

8/10 – Bra

Ophelia og Thames Ditton

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was well located and had a nice reception area. Our bedroom was nice but a bit noisy due to overlooking a main road. Pillows were very thin and we had to double them up. Weirdly, our bathroom sink was at mid-thigh level which was odd given that the room was too small to be a wheelchair-friendly room. The spa area was nice but there were no tea mugs in the relaxation room and no hooks in the shower areas for towels/swimwear. Bohemia was a nice restaurant but the food was a little disappointing given its reputation. In summary, good but not great.
Bodde her 2 netter i april 2024

8/10 – Bra

Johanne

Likte: Renhold og personale og service
Bodde her 3 netter i april 2024

10/10 – Utmerket

Francis

Reiste med familie, Reiste med en gruppe
Likte: Overnattingsstedets bygg og tilstand
Great hotel. Outside pool area is fab. Breakfast was excellent. Staff were all very welcoming. Would recommend.
Bodde her 2 netter i april 2024

10/10 – Utmerket

Lilian

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Hannah

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing service and food, deluxe suite was lovely!
Bodde her 1 natt i mars 2024

8/10 – Bra

Helen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The reception staff are very welcoming, although in general we failed to experience the ‘amazing’ staff presence/enthusiasm other reviews have mentioned. Very clean rooms, although most are very close to the main road so there is some noise from that, although nothing that kept us awake. What did keep us awake though, until well after midnight, was the noise of the music from the private event in the function space directly below our room (218) and the very loud chatter and laughter from those enjoying the event who were on the outside patio, which was directly beneath our room. When I went down to reception at 00:20 in the morning reception said they could ask for the music to be turned down (like that would happen) but that was all. Being as the hotel wasn’t full (reception confirmed when I asked), why were we put in a room directly in the line of the event noise when the hotel knew the private event was going on?! It ruined our experience of the hotel really as we were there for a relaxing break for a few nights to escape some family health dramas. So long as you’re mobile on foot, it was a great location for the shops and restaurants, and not too far from the bus station. Breakfast was adequate, but not 5* standards. The ‘smashed avocado on sourdough’ was more like shop bought guacamole on white toast We visited out of season though, so wasn’t expecting the breakfast offering to be particularly big, but there was plenty enough variety for a long weekend stay.
Bodde her 4 netter i februar 2024

10/10 – Utmerket

Chris

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Yvette

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2024

10/10 – Utmerket

Sharon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024

2/10 – Forferdelig

michael

Bodde her 1 natt i januar 2024

2/10 – Forferdelig

Pierre Antoine

Reiste med partner
J’ai réservé cet hôtel pour y passer le jour de l’an, souhaitant réserver en direct j’appelle l’hôtel et tombe sur une réceptionniste à qui j’explique que le tarif est moins cher sur expédia que sur leur site, demandant pourquoi et expliquant que je voudrais réserver par téléphone ce à quoi elle me répond que les tarifs sont moins chers sur expédia et qu’il faut que je réserve dessus pour bénéficier du meilleur tarif (aucun effort est fait, j’imagine qu’elle n’avait pas le temps?) Je fais donc ma réservation. Pas de chance: une très grosse tempête se déclare et notre ferry est annulé. Nous sommes de Normandie, nous comptons donc revenir et j’appelle l’hôtel pour demander s’il est possible d’exceptionnellement annuler ou reporter mon séjour car je n’ai aucun moyen de venir… ce à quoi on me répond de voir avec expédia: ok logique. J’appelle expédia qui me dit de faire une demande d’annulation à l’hôtel et que la décision leur revient: c’est donc l’hôtel qui décide. Je m’exécute et « surprise » aucun geste n’est fait et celle ci est refusée. J’envoie un e-mail expliquant la situation demandant exceptionnellement un geste ce à quoi on me répond simplement une capture d’écran des CGV. Je comprends le principe des CGV que l’on signe bien évidement à la réservation mais un peu de compassion n’est jamais trop demandé surtout en période de fin d’année et avec des ferry annulés par une tempête. Je ne réserverai jamais chez eux à nouveaux face à ce déplorable service client. Vous les em
Bodde her 3 netter i desember 2023

10/10 – Utmerket

Colin

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Luke

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Alan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfect and central hotel.
We booked into this hotel after our flight was cancelled. From walking through the door, the person on reception was super friendly and helpful. We had a lovely welcome and everything was explained clearly. The room was just what we needed. It was very clean, the shower was brilliant and the bed comfy. There was a mini bar in the room (very expensive but it is what it is). Any query we had was answered quickly. Unfortunately we did not get the name of the person on the front desk but she was lovely and recommended the chips in the restaurant which were indeed delicious! We enjoyed using the onsite bar for food in the evening. When we return to Jersey we will definitely stay here again.
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Tafadzwa

Bodde her 27 netter i desember 2023

8/10 – Bra

Thomas

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely staff and very nice room, overall we had a great stay our only complaints would be that the spa is feeling a little tired and the steam room wasn’t working on our visit.

10/10 – Utmerket

Emma

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Overall a Great Place to Stay
Great Service, clean and comfortable, would definitely stay again. 5 minutes walk into the centre, so great location, but nice and quiet
Bodde her 3 netter i november 2023

10/10 – Utmerket

Amanda

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely hotel - very helpful staff - very convenient
Bodde her 3 netter i desember 2023

10/10 – Utmerket

Marnie

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Tiene muy buena ubicación y es muy segura para ir caminando a cualquier parte, el centro es súper cerca y el personal del hotel es muy amable.
Bodde her 2 netter i november 2023

10/10 – Utmerket

Gerard

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Pleasant hotel rooms, nice breakfast. Friendly staff.
Bodde her 2 netter i november 2023

8/10 – Bra

Billie-Jean

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Fairly central location but it did not feel like it.
Bodde her 3 netter i oktober 2023

8/10 – Bra

Kimberley Hiew Thoong

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Overall satisfactory service but abit let down because A/C not working in room in this hot weather. Only offered a fan not moved to another room
Bodde her 2 netter i august 2023

6/10 – Grei

Steven Gary

Bodde her 3 netter i juli 2023

10/10 – Utmerket

matthieu

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2023

10/10 – Utmerket

chris

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Brilliant The little touches made it feel special
Bodde her 5 netter i juli 2023

8/10 – Bra

Clare

Bodde her 7 netter i juli 2023

10/10 – Utmerket

Michael

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great staff
Bodde her 3 netter i juli 2023

10/10 – Utmerket

Paul

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Superb staff at the hotel - the restaurant is a must!
Bodde her 2 netter i juni 2023

10/10 – Utmerket

John

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Wonderfully friendly and helpful staff. 2 really nice swimming pools, beautiful spa area, great location, breakfast. Aircon was superb as was quite hot while there. Only downside Bohemia restaurant (downstairs restaurant) staff need to spend time with hotel staff to see how its done, food in Bohemia not great either.
Bodde her 5 netter i juni 2023

8/10 – Bra

David

Reiste med en gruppe
Likte: Renhold, personale og service og romkomfort
Bodde her 4 netter i juni 2023

10/10 – Utmerket

Robert Paul

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything about this property was spot on. clean, friendly, and lovely service. Whilst bar and restaurant is expensive, the quality of drinks and food was exceptional. only downside was Sauna was out of action in the Spa, and there are no seating areas around the indoor pool. But I would not stop this from booking this wonderful hotel again. Stayed 27th - 29th May 2023
Bodde her 3 netter i mai 2023

10/10 – Utmerket

Kirill

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was really open and friendly, the spa area with swimming pool and facilities was great.
Bodde her 2 netter i april 2023

8/10 – Bra

Helen

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bed super comfy and staff all very helpful. But the hotel is expensive for what you get, broken lamp in the bedroom and the sink in the bathroom, wow how low can that be. Swimming pool was the biggest disappointment, missing tiles in the steam room and the whole area looks so tired. Compared to other local hotels with spas/swimming pools, the Clubs doesn’t do well.
Bodde her 2 netter i april 2023

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely place, indoor swimming pool could do with a clean though, was a bit grubby.
Bodde her 2 netter i mars 2023

10/10 – Utmerket

Ella

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff could not be faulted. Upon arrival we were made to feel so welcome. The lady who checked us in, unfortunately I didn’t catch her name, was very welcoming and informative. The hotel was immaculate. Our room was spotless and had great minibar options if this is something you wanted to use. Absolutely loved the small toiletry touches. The spa was lovely. It was very quiet when we were there which was nice. The experience shower had a few jets that need fixing. We were under the impression the indoor pool would be warm but it wasn’t, it was luke warm at most, we didn’t mind too much though. Towels, flip flops and bathrobes were provided by the spa in the lockers which was useful. The concept of the honesty bar is great, we unfortunately didn’t have time to use it. Overall, highly recommend!
Bodde her 2 netter i mars 2023
Svar fra Jose Lourenco den 19. mars 2023
Dear Ella,Thank you ever so much for your lovely feedback! I will make sure everyone is made aware of it!! I will also make sure to address the issues you have experienced with the relevant departments. These will also help us to improve...I'm looking forward to welcoming you back at The Club Hotel & Spa.Kind regards,Jose LourencoFront of House Manager

10/10 – Utmerket

David

Bodde her 3 netter i mars 2023
Svar fra Jose Lourenco den 19. mars 2023
Dear David,Thank you so much for the 10 out of 10 review!! It really makes us proud!! I will make sure the whole is made aware of it.Looking forward to welcoming back at The Club Hotel & Spa.Kind regards,Jose LourencoFront of House Manager

10/10 – Utmerket

Clinton

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Brilliant
Very nice , clean hotel. I will stay again! Drive past it the first time as it was at night, slow down after the roundabout and 2nd left ! Just before the left hand turn. Very quiet, check ✅ in very easy and quick. Honesty bar (very expensive) Sauna & Steam room, used every day. Not sure how often they come on thought? Sat in it one day 20mins just for it to turn on. ? Timing would be nice ? Pool very small but just enough! Outdoor pool, which I used for cold water dipping! Very cold 🥶 Food !! Beware very expensive! £i have breakfast for 6 days and the bill was £71 Stocked room with mini-bar with some very weird things? Never used because of the prices! Here for work did not see much of Jersey, great hotel. I will go back. Just need to find somewhere else for breakfast 🍳
Bodde her 6 netter i februar 2023
Svar fra Jose Lourenco den 19. mars 2023
Dear Clinton,Thank you so much for your 10 out of 10 review. It really makes us proud!! I will also make sure to address your concerns to the relevant departments.I'm looking forward to welcoming you back to The Club Hotel & Spa.Kind regards,Jose LourencoFront of House Manager

8/10 – Bra

Darren

Likte: Renhold, personale og service og romkomfort
Excellent service, recommend hotel
Very good hotel, nice rooms, although bits could do with a touch up! Above all I cannot recommend the staff and service enough, everyone was so friendly and obliging, really first class service ! The hotel is very well located and a short walk from the town centre, the spa was also clean and nice. I would definitely stay again and can thoroughly recommend.
Bodde her 1 natt i februar 2023
Svar fra Jose Lourenco den 19. mars 2023
Dear Darren,Thank you ever so much for your lovely review!! It really makes me and my team really, really proud!!I'm looking forward to welcoming you back at The Club Hotel & Spa!!Kind regards,Jose LourencoFront of House Manager

10/10 – Utmerket

Kezia

Bodde her 2 netter i januar 2023

8/10 – Bra

John

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
One of the premier hotels. Be careful on the marketing from expedia. Breakfast is available but not included. Most hotels in jersey include breakfast. That said the hotel is excellently situated in town with many good restaurants including the hotels Michelin star restaurant Bohemia. Parking is available at no charge but a little challenging for those that drive big cars!

8/10 – Bra

Andrew

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2023

10/10 – Utmerket

charlotte

Bodde her 2 netter i oktober 2022

10/10 – Utmerket

Ashwinikumar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i oktober 2022

10/10 – Utmerket

Janet

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay at The Club
The hotel was of a good standard, the staff were friendly and helpful and the indoor pool was amazing !
Bodde her 4 netter i september 2022

10/10 – Utmerket

Jenny

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i september 2022

10/10 – Utmerket

Darren

Bodde her 3 netter i august 2022

10/10 – Utmerket

Faisal

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Luxurious , spacious and comfortable rooms . Spa facilities
Bodde her 3 netter i august 2022