Hoteller i St. Charles

«The staff was very helpful at check-in and check-out. The room had recently been redone and was clean. The floors are a beautiful gray color and the bed was super comfortable.»

«Everything was dirty. The lobby, the elevator, the room. There were greasy fingerprints everywhere as if nothing has been wiped down in years. There was old soap with hair stuck in it in the bathroom. The pillow cases had mascara left over on them, the white duvet had black and gray smudges all over it from what I can only imagine was dirty feet. Everything smelled like they were trying to cover up years of cigarette smoke with glade plug ins. The staff was not friendly or helpful. It took 15 ...

«Nice, friendly, clean, and you felt safe.»

«Property is beautiful. Checking in was a disaster. Restaurant was mediocre at best. Breakfast was a horrible experience. Kept moving to different rooms every morning. Had dry cereal but no milk. Waffle maker but no butter for waffles. Only had orange juice and/or apple juice. On one of the three days. Powdered eggs and sausage were cold every day. »

«Our stay was great. The team were all so kind. Our room smelled amazing-like a wonderful bouquet of flowers!!»