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Anmeldelser av The Ponce St. Augustine Hotel

3 out of 5
The Ponce St. Augustine Hotel
1111 N. Ponce De Leon Blvd, St. Augustine, FL

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 432 av totalt 1008 anmeldelser." "
Rangering på 8 − Bra. 286 av totalt 1008 anmeldelser." "
Rangering på 6 − Grei. 160 av totalt 1008 anmeldelser." "
Rangering på 4 − Dårlig. 74 av totalt 1008 anmeldelser." "
Rangering på 2 − Forferdelig. 56 av totalt 1008 anmeldelser." "

8,2/10

Renhold

8,6/10

Personale og service

7,8/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Luisa

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Third time coming here and still loving our stays. Only recommendation is that a sheer curtain be added, so that natural light can come into the room during the daytime and still offer privacy. Right now, it’s just the blackout curtain. Other than that, our stay was great again and we would come back!
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

CHRISTINA

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
It was a wonderful location. We walked to Historic St Augustine. walked back in the evening and felt very safe. At the hotel...the 'hottub' was not the least bit hot. Even after asking about it. The coffee maker in our room didn't work properly. I was disappointed that we felt (and did) we needed to find a different hotel.
Bodde her 4 netter i mai 2024
Svar fra Front Desk den 24. mai 2024
Thank you for your feedback. We apologize about the Hot Tub not being hot a a switch went out and we had to order the part and wait for it to come in. We would have gladly given you a new coffee maker if we had been informed of the one not working. Thank you for letting me know as I will replace the one in the room you occupied.

10/10 – Utmerket

Raquel

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was very clean and smell really good.
Bodde her 1 natt i mai 2024
Svar fra Front Desk den 24. mai 2024
Thank you for the wonderful words. We look forward to your next stay

8/10 – Bra

Gregory

Forretningsreisende
Likte: Renhold og personale og service
The price was right.
Bodde her 1 natt i mai 2024
Svar fra Front Desk Staff den 24. mai 2024
Thank you for the review

10/10 – Utmerket

Jessica

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very friendly and the lobby and room was very clean.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 22. mai 2024
Dear Jessica,Thank you for taking the time to share your thoughts with our team. We are thrilled to have earned a perfect rating. It is wonderful to know that our service and high standards of cleanliness made a positive impact on your stay with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back. Renee G

10/10 – Utmerket

Griselda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Wry convenient and beautiful places
Bodde her 2 netter i april 2024
Svar fra General Manager den 22. mai 2024
Dear Griselda,Thank you for being our guest and for sharing your lovely five-star review. We are delighted you enjoyed your stay and our prime location. It would be a pleasure to welcome you back on future trips to our area.Renee G

10/10 – Utmerket

Naelys

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Front Desk Staff den 22. mai 2024
Thank you for the wonderful review

6/10 – Grei

Bobbie

Likte: Renhold
Bodde her 2 netter i mai 2024
Svar fra Front Desk Staff den 14. mai 2024
Thank you for your feedback

8/10 – Bra

Jorge og Boynton Beach

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Front Desk Staff den 14. mai 2024
Thank you for your feedback

8/10 – Bra

Michael J.

Reiste med en gruppe
Likte: Renhold og personale og service
Walkable
Bodde her 1 natt i mai 2024
Svar fra Front Desk Staff den 12. mai 2024
Thank you for the wonderful feedback, It's a beautiful walk to downtown through the beautiful victorian looking homes

8/10 – Bra

Maribel

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love that the air conditioner worked great and the bed was reasonably comfortable. Room was bog and had everything we needed.
Bodde her 2 netter i mai 2024
Svar fra Front Desk Staff den 11. mai 2024
Thank you for the great review.

6/10 – Grei

Linda

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The room had hair in the shower, the toilet was nasty stained, some of the towels had holes in them, grout in the tile floor was black, gaps in the door, curtains that didn’t block out the light. The traffic noise was loud. The hotel was convenient to downtown and the trolley stop. Overall, I wouldn’t stay here again.
Bodde her 2 netter i mai 2024
Svar fra Front Desk Staff den 10. mai 2024
Thank you for your feedback. I am very thankful you told me of these issues and I will immediately get them corrected

10/10 – Utmerket

Luz

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Dog accepted
Bodde her 1 natt i april 2024
Svar fra Front Desk Staff den 10. mai 2024
Thank you for your feedback

10/10 – Utmerket

Walter

Good location
Bodde her 1 natt i mai 2024
Svar fra General Manager den 8. mai 2024
Dear Walter,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay.Renee G

10/10 – Utmerket

Robert

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
All the complaints about the train are super light sleepers.. we LOVE trains and the 3 that passed while we were there were almost so quiet we missed them. . There is a slight rumble but no whistle because no intersection.. and if you love trains they actually have a small sitting area out back where you can relax and just enjoy them. Great staff, very close to everything. We'd absolutely recommend and stay again.
Bodde her 1 natt i april 2024
Svar fra General Manager den 6. mai 2024
Dear Robert,We appreciate your kind words and are glad you chose to stay with us. Thank you for highlighting our friendly service, ideal location, and relaxing sitting area. It was an honor having you as our guest, and we look forward to seeing you again soon!Renee G

8/10 – Bra

Claudia

Bodde her 1 natt i mai 2024
Svar fra Front Desk Staff den 25. mai 2024
Thank you for the feedback

6/10 – Grei

Shayla og Gainesville

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
Pros: affordable stay, spacious room, nice staff Cons: noisy (you can hear the neighbor’s alarm), outdated TV
Bodde her 1 natt i mai 2024
Svar fra General Manager den 6. mai 2024
Dear Shayla,Thank you for your review! We're pleased you found our accommodations affordable and spacious, and our team friendly. We appreciate your feedback on the noise and the TV. Your experience helps us to continually enhance our service. We hope to welcome you back soon for an even more enjoyable stay.Renee G

8/10 – Bra

DeFord

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean. No place to hang clothes
Bodde her 2 netter i mai 2024
Svar fra General Manager den 6. mai 2024
Dear DeFord,Thank you for staying with us during your recent getaway. We are happy that our clean accommodations were a highlight of your stay. However, we are sorry to hear about your disappointment in being unable to hang clothes, and we will keep that in mind when making future improvements. Thank you again, and we hope to see you again soon!Renee G

10/10 – Utmerket

Jose

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Son todos muy PROFECIONALES
Bodde her 3 netter i februar 2024
Svar fra Front Desk Staff den 1. mai 2024
Thank you for the wonderful feedback

10/10 – Utmerket

evelyn

Bodde her 2 netter i mars 2024
Svar fra Front Desk Staff den 1. mai 2024
Thank you for the wonderful feedback

4/10 – Dårlig

Carole

Reiste med en gruppe
Likte: Renhold
Likte ikke: Personale og service
The guy at the front desk wasn’t very friendly as you would expect. They were selling Trump stickers at the front desk. Why would a hotel be selling something like this? I found it in poor taste and offensive.
Bodde her 1 natt i april 2024
Svar fra Front Desk Staff den 1. mai 2024
Thank you for your feedback...

8/10 – Bra

Myriam

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Front Desk Staff den 1. mai 2024
Thank you for the feedback !

6/10 – Grei

Andres

Likte: Personale og service og fasiliteter
N/a
Bodde her 2 netter i april 2024
Svar fra Front Desk Staff den 29. apr. 2024
Thank you for your feedback

10/10 – Utmerket

Ramona

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff and clean comfortable rooms.
Bodde her 2 netter i april 2024
Svar fra Front Desk Staff den 29. apr. 2024
Thank you for your feedback

10/10 – Utmerket

Carmen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful place
Bodde her 1 natt i april 2024
Svar fra Front Desk Staff den 29. apr. 2024
Thank you for the wonderful feedback

8/10 – Bra

Michael

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very convenient to see a concert at the Aug.
Bodde her 1 natt i april 2024
Svar fra Front Desk Staff den 27. apr. 2024
Thank you for your feedback

10/10 – Utmerket

Debra og Carlsbad

Bodde her 1 natt i april 2024
Svar fra Front Desk Staff den 18. mai 2024
Thank you for the wonderful review

10/10 – Utmerket

Efstathios

Bodde her 1 natt i april 2024
Svar fra Front Desk Staff den 16. mai 2024
Thank you for the wonderful review

4/10 – Dårlig

sally

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
We had to wonder if they gave the rooms with a view of a cement wall across the unlit breezeway to the people who booked through Expedia. The room was clean and had a 60” flatscreen TV with a wide dark stripe down the middle of the screen so the image on the screen was shadowed a bit. The front lobby people were courteous and check in was easy. The room phone was circa 1982 with most of the buttons removed. One was left wondering if the paint job was intentional retro 1960’s, half sky blue, half chartreuse green. The shower was modern, clean, with rain shower head and the bed was very comfortable. The pool looked very nice, we just didn’t have time to enjoy it. As far as the noise, the echo of the breezeway made it very loud with anyone passing by and talking, so late night arrivers could easily disrupt your sleep. If you plan only on being there to sleep for a few nights it might be fine. Ask for a room facing the river and not in a hallway.
Bodde her 2 netter i april 2024
Svar fra Front Desk Staff den 26. apr. 2024
Thank you for your feedback. Unfortunately we only have a certian amount of King Bed rooms. As our king rooms book up we assign them as they come into the system. We do not purposly assign Expedia patrons to any rooms. Thank you for making us aware of the line in the screen as we will replace the tv immediatley . We work very hard to accommodate every guest to an enjoyable stay

10/10 – Utmerket

Mari

Bodde her 1 natt i april 2024
Svar fra Front Desk Staff den 24. apr. 2024
Thank you for the wonderful feedback

10/10 – Utmerket

Dianna

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location is great and walking distance to Historic downtown. Extremely clean rooms. Great outdoor pool area.
Bodde her 2 netter i april 2024
Svar fra Front Desk Staff den 22. apr. 2024
Thank you for the wonderful review

10/10 – Utmerket

Yahaira

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The best experience I have at the hotel and st Augustine in general
Bodde her 2 netter i mars 2024
Svar fra Front Desk Staff den 16. mai 2024
Thank you for that wonderful feedback. !!!!

10/10 – Utmerket

Gema

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was clean, spacious and with great views! the staff really nice. We stayed for a night and was convenient, really close to historic district. We will stay there next time we visit st. Augustine for sure. Thank you!
Bodde her 1 natt i april 2024
Svar fra Front Desk Staff den 20. apr. 2024
Thank you for the wonderful review

6/10 – Grei

Andrew

Bodde her 1 natt i april 2024
Svar fra Front Desk Staff den 19. apr. 2024
Thank you for the feedback

10/10 – Utmerket

Daniel

Reiste med en gruppe
It was an awesome stay will definitely stay again as a matter fact we just booked it tonight for one more night
Bodde her 1 natt i april 2024
Svar fra General Manager den 18. apr. 2024
Dear Daniel,Thank you for your kind review and perfect rating! We are delighted you thoroughly enjoyed your stay with us, and we look forward to welcoming you back again soon.Renee G

10/10 – Utmerket

Charmaine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Front desk staff is really friendly.
Bodde her 1 natt i april 2024
Svar fra Front Desk Staff den 16. apr. 2024
Thank you for the feedback..I will be sure to let my staff knowm your thoughts

10/10 – Utmerket

Sandra

Bodde her 4 netter i april 2024
Svar fra Front Desk Staff den 10. mai 2024
Thank you for the wonderful feedback

10/10 – Utmerket

Sureidy

Bodde her 1 natt i april 2024
Svar fra Front Desk Staff den 14. apr. 2024
Thank you for the wonderful review

8/10 – Bra

Sheri

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The people were very helpful and friendly. The beds were not comfortable - very hard. Room was clean and shower was great!
Bodde her 1 natt i april 2024
Svar fra Front Desk Staff den 11. apr. 2024
Thank you for your feedback.

6/10 – Grei

Caroline

Reiste med partner
Likte: Fasiliteter
Likte ikke: Renhold og personale og service
Would have been nice to know there was a train track right outside our room
Bodde her 5 netter i mars 2024
Svar fra Front Desk Staff den 12. apr. 2024
Thank you for your feedback. When you sign the registration form you are informed of the railroad tracks in the back. You initial the box that you are aware. I am sorry for the confusion as you can ask to be up front at anytime

10/10 – Utmerket

Anne

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location and great service/ restaurant!
Bodde her 2 netter i mars 2024
Svar fra Front Desk Staff den 10. apr. 2024
Thank you for the wonderful review

10/10 – Utmerket

Debra

Reiste med partner
Likte: Renhold og personale og service
Tv not full screen!
Bodde her 1 natt i april 2024
Svar fra Front Desk Staff den 9. apr. 2024
Thank you for the feedback.

10/10 – Utmerket

Sandra

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The best of the Best ❤
Bodde her 2 netter i mars 2024
Svar fra Front Desk Staff den 7. apr. 2024
Thank you so very much!

8/10 – Bra

Donna

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very nice and helpful. Room was nice and clean
Bodde her 1 natt i april 2024
Svar fra Front Desk Staff den 7. apr. 2024
Thank you for the wonderful feedback

10/10 – Utmerket

Patricia

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very easy check in friendly staff
Bodde her 1 natt i april 2024
Svar fra Front Desk Staff den 6. apr. 2024
Thank you so very much for the compliment on my staff

8/10 – Bra

Anthony L

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Front Desk Staff den 7. apr. 2024
Thank you for the wonderful review

10/10 – Utmerket

Laura

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was great, the room was really clean and spacious and so comfortable. Having the area at the front where you could pick up snacks or a drink was really useful . The shower was fantastic! We were in a room at the back and the first train that went past was unexpected,so be aware there could be a little noise, but after the first one we didn't have any other problems. There were other places to eat nearby too The day after out stay we walked into the town and spent a few hours exploring, as the staff had allowed us to leave the car there until later in the day. We would recommend this place and if I'm back in this direction I would be very happy to book again
Bodde her 1 natt i mars 2024
Svar fra Front Desk Staff den 5. apr. 2024
Thank you for the wonderful review

10/10 – Utmerket

Ronald

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
All good
Bodde her 1 natt i april 2024
Svar fra Front Desk Staff den 5. apr. 2024
Thank you for the wonderful review

4/10 – Dårlig

Forrest

Reiste med familie
They messed up our registration. I paid for a top level king bed room. Then I called the hotel to add a second night in the same room, which they said was no problem. When we got there they didn’t have my second reservation and thus my wife and I had to settle for two double/queen beds in the backside of the hotel at full price. Won’t be staying here ever again.
Bodde her 1 natt i april 2024
Svar fra Front Desk Staff den 3. apr. 2024
Unfortunatley the original room had issues that needed to be fixed therefore the room could not be rented and was taken out of inventory and there were no other king rooms available to give you. Sometimes things happen beyond our control and I see that you are in the front of the hotel and I have adjusted your rate which you will see upon your check out in the morning.

6/10 – Grei

Kristin

Bodde her 1 natt i mars 2024
Svar fra Front Desk Staff den 23. apr. 2024
Thank you for the review