Hoteller nær Springmaid Beach

«This is definitely a seasonal hotel as they don't have an indoor pool. Although the outdoor pool is heated, we were still cold getting out of the pool going to our room. The staff was excellent and very helpful. However like most cleaning staff at any hotel, they don't pay attention to detail as they are trying to turn over rooms quickly. Our ironing board was visibly broken as it only had one leg. And both hair dryers were not available for use; one was broken and one had additional items in ...

«Muy lindo y limpio, increíble vista»

«Breakfast was the best Ive had as a complimentary breakfast. »

«Front desk staff were not friendly, when we arrived in the room and try taking shower didn’t shampoo. Requested front desk and took about more than two hours to get them and I was late for my appointment. Next day when they cleaned the room didn’t leave the coffee cups. Also had to request extra towels and they brought next morning on the check out day. Requested for and late check out for an hour they absolutely denied it, I was asking for one hour late check out.»

«I had to kill a roach that was crawling around in the living room»

«The room was very clean. I was hoping for a better view of the ocean, but overall it was a great experience very helpful stuff.»

«Beach view was beautiful. Room was clean,different, and beautiful.»

«What a incredible hotel. Rooms were clean, bed pretty comfortable. Check in had very long line, few check in agents, and did take awhile, but was worth it. The amenities were so much fun for the family. We loved the lazy river and hot tubs. Only suggestion is pool towels maybe checked out in tower 2, easier for all towers. Loved the Starbucks and restaurant. And the beach is right there at your doorstep. I will definitely be back !!!»

«Awesome ac ! No ocean view in room 109 just a short walk in the back of the property. Staff here has been super nice!»

«I love everything, very clean, the food was very good, the price was a little high, but I enjoyed it.»

«Canceled my reservation because of the breed of puppy I have. Took two to get a refund. Manger was rude»

«Room had a smell. The a/c wasn't very cold. The best thing about it was the location. Walls thin, heard argument between two males dropping the f word, plus doors slamming. Not very restful.»

«The room did not look the same as the one I booked, it was dirty, Hazzard concerns for families with kids, the open air hallways could blow a kid away of how strong the wind was. The odor was so bad and unit was so dirty, we ended up not staying there.»

«Clean rooms»

«Everything was good»

«Nicest part was the room. I wouldn’t mind staying for the room but the door had a gap at the bottom that other rooms didn’t have. Also guest a room over were playing extremely loud music that shook the walls. They were yelling and banging on doors after 11 pm. Front desk staff basically said they could do nothing and cops would do nothing. I left to go to another place as it was not a good situation with little ones. First night went smoothly though.»

«The room was impeccable and clean and had everything we absolutely needed and more. It was exciting and I couldn't expect more perfect place to be for our trip.»

«Clean room staff »

«The pictures listed online looked nothing like what we saw in person. The property was dirty and not properly cleaned. The bed sheets had stains and marks on them, the shower curtain had mold on both sides, the shower curtain had other stains on it, the mirror had stains on it as well, the walls were dirty and had some dried brown substance on them, the window curtain had a slit, the open closets had mold on them, and the AC barely works. The staff was helpful and had a good attitude; ...