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Anmeldelser av Residence Inn Spokane E Valley

3 out of 5
Residence Inn Spokane E Valley
15915 E Indiana Ave, Spokane Valley, WA

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 111 av totalt 233 anmeldelser." "
Rangering på 8 − Bra. 74 av totalt 233 anmeldelser." "
Rangering på 6 − Grei. 28 av totalt 233 anmeldelser." "
Rangering på 4 − Dårlig. 12 av totalt 233 anmeldelser." "
Rangering på 2 − Forferdelig. 8 av totalt 233 anmeldelser." "

8,6/10

Renhold

9,0/10

Personale og service

8,0/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Tim

Reiste med familie
I flew 32 years for a major airline. Two thirds of my career was spent traveling. I know “The Good, the Bad, & the Ugly” of hotels. We were disappointed in our stay in Spokane. Here goes: 1) there was half a roll of toilet paper in the room, I would even go as far as to say what was there was “John Wayne TP - it was slick and tough, and wouldn’t crap off anyone”. 2) I went to bed and suddenly felt something rubbing on my feet. I finally moved the object to the side and untucked the sheet to find a cap from a plastic water bottle, 3) The tub had a bit of antiskid on the bottom but I could not safely stand in the tub for a shower. I had to lay a bath towel down to feel safe. 4) We discovered a 110v plug to be inop in the desk lamp. This was not a great stay at a Marriott.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Alexander og Missoula

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
My stay was good. The staff was excellent, the front desk folks were very friendly. The property could use a little updating as it was definitely showing its age. The room was good and everything was clean and comfortable.
Bodde her 4 netter i mai 2024

6/10 – Grei

David

Forretningsreisende, Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bed was not clean
Bodde her 1 natt i mai 2024

10/10 – Utmerket

david

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Had a good night sleep. Nice clean quiet environment
Bodde her 1 natt i mai 2024

6/10 – Grei

Leroy

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Property is tired…staff is good.
Bodde her 2 netter i mars 2024

6/10 – Grei

Cheryl

Reiste med familie
Decent Spokane Valley Hotel
The front desk staff is friendly. Maid staff shorthanded (although I arrived after 3:00 pm, my room wasn't ready until after 4:00 pm). I stayed in a 1 BR, which is a decently sized unit w/average but sufficient furnishings.
Bodde her 2 netter i februar 2024

8/10 – Bra

Ty

Likte: Renhold, personale og service og fasiliteter
Staff was amazing and great, but hvac system was broke so it was extremely cold in lobby, fir the staff and guests at breakfast, marriott if give this property an upgrade so you dont lose your great staff to a hotel thats warmer.
Bodde her 4 netter i januar 2024

8/10 – Bra

Victoria

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotels.com system ptoblem.
Happy with the hotel, not happy with coordination between hotels.com and the hotel. Reserved and paid for 2 rooms, but the hotel only had us down for 1 room. The hotel honored my reservation for 2 rooms based on my email receipt. We were lucky they had the 2nd room. Something in your system needs to be fixed.
Bodde her 1 natt i desember 2023

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Not the best
I wouldn’t stay here again it’s old and was pretty dirty, the beds are horribly uncomfortable
Bodde her 1 natt i desember 2023

4/10 – Dårlig

Mandy

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Paula

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the roomy suite with fireplace! Sorry but the beds were too uncomfortable. Had to request a foam topper.
Bodde her 13 netter i november 2023

8/10 – Bra

Amanda

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The pool was way too cold to comfortably swim with my kids and I had to ask 2 of the times we went to the pool for towels because there were none. Might want to keep a better stock of hot cocoa - there was only one pack which was a bummer. The couch sofa was not very comfortable at all and could use a warmer blanket. Otherwise the trip was good! The people at the front desk were helpful anytime we had to ask them for anything.
Bodde her 2 netter i november 2023

10/10 – Utmerket

JAY

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The Room was nicer than I could imagine. Good comfort
Bodde her 1 natt i august 2023

10/10 – Utmerket

Leonel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
me and my family are really satisfied with our stay, room was clean and had everything we need, full and very good breakfast, we would definitely come back.

10/10 – Utmerket

Darla og Ephrata

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2023

8/10 – Bra

Mark

Bodde her 1 natt i juni 2023

10/10 – Utmerket

Christina

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great place to stay! The hotel was in a great location surrounded by walkable shopping and places to eat. The hotel was clean,safe, quiet, and the staff were very friendly and accomodating.
Bodde her 1 natt i mai 2023

10/10 – Utmerket

Colleen

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Traveling as often as we do with 4 kids, check-in was smooth even though we arrived late in to the night, staff was friendly & helpful, had everything we needed and more, plenty of variety and quality breakfast items. We will definitely stay again!!!
Bodde her 1 natt i juni 2023

10/10 – Utmerket

Anthony S

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Will come back
Very nice place to stay. Highly recommended!
Bodde her 3 netter i mai 2023

2/10 – Forferdelig

Jennifer

Bodde her 1 natt i mai 2023
Svar fra General Manager den 13. mai 2023
Dear Jennifer,I recognize your time is valuable and appreciate your taking the time to inform us of your experience. I authorized the refund over the phone with Hotels.com when they called on Monday. I have emailed Corporate to find out what the hold up is and why they have not refunded you. I sincerely apologize that this has not been taken care of already.I also apologize for the hotel that you were walked to. We were promised that we were receiving a comparable room that was one of their top suites, and we paid quite a bit of money for you to stay with them. I am so sorry that you did not receive the Suite we reserved for you. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of how this walk happened is an isolated incident. I have also lodged a complaint to the hotel that you stayed at so that they understand the level of service we expected when we walked you over to them. Again, I do apologize, and thank you for providing the feedback so that we might take care of this. Kind Regards

10/10 – Utmerket

Aaron

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mai 2023
Svar fra General Manager den 9. mai 2023
Dear Aaron,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay here at our property! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback and hope that you enjoy the rest of your week. Stay safe and take care :)

8/10 – Bra

MARTIN og ellensburg

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice hotel, a bit on the noisy side and overpriced.
Bodde her 2 netter i mai 2023
Svar fra General Manager den 9. mai 2023
Dear Martin,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay here at our property! I want to apologize for the noise. You were here during a very busy weekend, and that did not help the noise levels. Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback and hope that you enjoy the rest of your week. Stay safe and take care :)

8/10 – Bra

Cecelia

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff were friendly and helpful. The room was clean, but dated and had a slight smell that was off putting. Only there for one night so it wasn’t worth doing anything about. The property was clean and well-kept.
Bodde her 1 natt i april 2023
Svar fra General Manager den 9. mai 2023
Dear Cecelia,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay here at our property! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback and hope that you enjoy the rest of your week. Stay safe and take care :)

10/10 – Utmerket

Kathy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice place to stay. Everyone was very nice! Would stay there again!!!
Bodde her 1 natt i april 2023
Svar fra General Manager den 4. mai 2023
Thank you so much for the great review! We'll take you back! See you next time!

4/10 – Dårlig

Jean

Forretningsreisende
Likte: Personale og service og fasiliteter
This property has been needing new furniture, curtains in the rooms, mattresses, carpet on the stairs, etc for several years by the look of it. Really sorry to see it like this. Staff is wonderful, breakfast was the best around. But we really over paid for this room.
Bodde her 2 netter i april 2023
Svar fra General Manager den 17. apr. 2023
Dear Jean,Thank you for choosing to stay with us. Your experience of the room needing an update is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the Housekeeping and Maintenance leadership team, so we can do our best to ensure this does not occur again.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

8/10 – Bra

Rosio

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2023
Svar fra General Manager den 20. mars 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your good experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sarai FeslerGeneral Manager

10/10 – Utmerket

Carol

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 15 netter i mars 2023
Svar fra General Manager den 17. apr. 2023
Dear Carol,On behalf of the entire hotel team, I want to thank you for sharing about your awesome experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Utmerket

Todd

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice room, comfortable , clean. And staff was excellent
Bodde her 5 netter i mars 2023
Svar fra General Manager den 16. mars 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your amazing experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sarai FeslerGeneral Manager

8/10 – Bra

Regina

Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2022

10/10 – Utmerket

Amanda

Bodde her 1 natt i desember 2022

6/10 – Grei

Rick

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Apparently they were having some problems with Heating & Ventilation as the thermostat in our room was not functional and a portable room air conditioner was in the room. Also, when we complained that we were unable to login to wifi, the front desk was not helpful and the promised phone call to help never arrived.

6/10 – Grei

Yeng

Likte ikke: Renhold og personale og service
Bodde her 2 netter i august 2022

8/10 – Bra

Andrew

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Long awaited vacation
We were happy with our stay at Residence Inn! However there were a few hiccups. When we booked a few months ago we requested a room on the 1st floor so it would be closer to the pool for our kids. This was confirmed by an employee but was not fulfilled. No big deal, we got a room on the third floor which was very quiet. There was AC in the main living space but not the adjoining room which made for big temperature differences between areas. Lastly, they ran out of milk 2 of the 7 breakfasts we were there. Things we enjoyed most was the warm, clean pool, the added privacy of having a seperate bedroom from our kids, and the location!
Bodde her 7 netter i august 2022

6/10 – Grei

Vicki

Reiste med partner
Likte: Personale og service
The facilities seemed a bit run down. We were there 3 weeks and only had housekeeping service twice. We had to get our own fresh towels from the desk. Our room looked like it had been abused, dark scratches on the kitchen floor, dents on the refrigerator and the carpet was filthy looking. The neighbors above us were so noisy and seemed like they were bouncing off the floor. However, the air conditioner was outstanding and kept us cool during the triple digit heat. I do want to say that every staff member was always friendly, helpful and professional.
Bodde her 13 netter i juli 2022
Svar fra Management den 5. aug. 2022
Dear Vicki, Thank you for taking the time to let us know about your experience while staying with us. Your experience with your room is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Utmerket

elijah

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2022
Svar fra Management den 1. aug. 2022
Dear Elijah, On behalf of the entire hotel team, I want to thank you for staying at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and housekeeping staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We look forward to seeing you soon!

10/10 – Utmerket

Annysia

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 7 netter i juni 2022

2/10 – Forferdelig

Anne og Bothell

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
We were very disappointed with the condition of this Residence Inn. It felt more like a halfway house than a Marriott. We reserved the 2 bedroom room and upon entering, we were met with a cloud of musty, moist air. It smelled as though the last occupants were livestock. The carpet was sticky and squishy - I couldn't stand to walk on it without shoes on, so that was interesting after I showered or got in and out of bed. The hotel felt really run down and it was clear that this was a long-term stay type of place. When we checked in, there was 15 amazon packages waiting to be delivered to their rooms. We stayed here once before, two years ago, and I remember it distinctly because the police had to evict an older woman, her adult son, and the son's girlfriend from one of the hotel rooms. It was quite the ordeal. That was during the first few months of the pandemic so we thought it was just an anomaly. But seeing the state of things over this last weekend, I imagine this happens more frequently than I originally assumed. Never again!
Bodde her 2 netter i juni 2022
Svar fra Assistant General Manager den 14. juni 2022
Dear Anne, Thank you for taking the time to let us know about your experience while staying with us. Your experience with your room is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Utmerket

Arturo

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i april 2022
Svar fra Assistant General Manager den 3. mai 2022
Dear Arturo, On behalf of the entire hotel team, I want to thank you for staying at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and housekeeping staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We look forward to seeing you soon!

10/10 – Utmerket

Rebecca

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2022

8/10 – Bra

kevin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
very good
Bodde her 1 natt i april 2022
Svar fra General Manager den 12. apr. 2022
Good Afternoon Kevin! Thank you so much for the second review! Stay with us again, and I know we will get this to a 5 out of 5. I wish you a fantastic rest of your Monday!

10/10 – Utmerket

kevin

Reiste med familie
Likte: Renhold og personale og service
nice
Bodde her 1 natt i april 2022
Svar fra General Manager den 11. apr. 2022
Good Afternoon Kevin! Thank you so much for the positive feedback! Please come back and stay with us again!

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
There were no extra blankets or pillows in the closet, normally we find some in hotels we stay at. I did find a zip bag that was opened with 2 sheets inside but there was hair all over the sheets so I refused to use them. Had to go to the lobby for extra blankets. Outside on the grass there’s dog poop literally everywhere. Old, new, literally every piece of grass had poop.
Bodde her 4 netter i februar 2022
Svar fra Audrey Wilson den 23. feb. 2022
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely, Audrey Wilson Assistant General Manager Residence Inn Spokane East Valley audrey.wilson@hhmlp.com 5098929300

8/10 – Bra

Renee

Bodde her 1 natt i januar 2022

2/10 – Forferdelig

Hart

Reiste med familie og små barn
Likte ikke: Personale og service
Room wasn’t ready when we arrived & they were in my room WITHOUT PERMISSION cleaning before I even checked out at 9am. AND THREW MY BABYS CUP IN THE TRASH!!! Very Disappointed!!! Do better please!!! Bless!!!
Bodde her 1 natt i januar 2022
Svar fra General Manager den 7. jan. 2022
Thank you so much for your review. I apologize that this happened. I spoke with my staff and we will be doing a training on how to properly handle these situations moving forward. Please consider us again in the future so that we can make this right.

10/10 – Utmerket

Manuel

Reiste med familie, Reiste med kjæledyr
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place! And very clean.
Bodde her 1 natt i desember 2021
Svar fra General Manager den 5. jan. 2022
Thank you for your feedback!

10/10 – Utmerket

Isabel

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing!
Amazing customer service - really went above and beyond. Had room with 2 separate bedrooms, was spacious and clean. LOVED the shower, lots of water pressure. Bed was firm. Good internet.
Bodde her 1 natt i desember 2021
Svar fra General Manager den 3. jan. 2022
Thank you so much for your great review! I am so glad that you loved the space, beds, internet connectivity, and cleanliness of our rooms, along with the shower and all of that water pressure! We would love to host you again! See you next time!

8/10 – Bra

Martin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Microwave Breakfast
Everything was fine except breakfast which was not up to Marriott standards.
Bodde her 1 natt i desember 2021
Svar fra General Manager den 20. des. 2021
Thank you so much for staying with us, and the great review! I am sorry that we could not provide the breakfast you were hoping for, but we should be able to get the proper food in stock in the new year. Hopefully we will see you again soon!

8/10 – Bra

Nicole

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2021

10/10 – Utmerket

Jennifer

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2021
Svar fra General Manager den 20. des. 2021
Thank you so much for the great Review! We hope to see you again soon!

10/10 – Utmerket

April

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Best hotel
One of the best hotels I have ever stayed in. Friendly staff, clean, very spacious rooms and everything was so comfortable.
Bodde her 7 netter i august 2021