Hoteller nær Splash Lagoon

«Great location, very near restaurants and water theme park but also at a quiet location.»

«Nice»

«The staff upfront gave me a very hard time with checking in . I called to request early check in the lady upfront said yes when I called at 11:08am she said she would call me back . Another hour passed by and I called back she said they were in the process of cleaning the room . I arrived two hours later and the room was not ready and they have someone else the clean room when I arrived it had turned to 3:40pn before my room was ready I will not be booking this hotel ever again . »

«We needed a rollaway bed for our youngest. It was filthy, stained and ripped with springs poking through. One of the beds had dirt and crumbs in it. Looked like it wasn't re-made after the last guest. Ants in the bathroom.»

«Everything was good except that the shampoo and body wash bottles were empty.»

«Beautiful rooms. Very close to splash Lagoon and other fun places.»

«The staff charged me for the room instead of just the deposit and then gave me attitude when I informed them the room was paid through Expedia in full area. There excuse was that “third party bookings” give them a hard time. That is no excuse to double charge me and just try to hand me room keys like all is well. All is not well. You just charged me full price for the room and not the deposit. The “oh well” attitude from the staff was unbelievable. The lady also called me by an ungodly word ...

«I have photos,»

«Didn’t have breakfast. Room nice and cool.»

«The room was clean, the water pressure in the shower was ok but not great. The staff was very friendly and helpful. Breakfast had all the necessities and the coffee was great. Pool was really nice and the hotel was really convenient to Splash Lagoon. We’d stay again.»

«Room smelled like stale smoke, had requested a smoke free room… pool rules were not enforced by staff and kids/people were jumping into the water from places they shouldn’t have been… loud noises at night from appliances in the room… did not seem clean and did not feel like I could walk around in my room with no shoes on… breakfast was filling but they did seem to run out of things often…»

«I stayed here last night 4/7/26… first, I was double charged for the room. Manager says it should be back in my card in a few days… we’ll see. At night while blow drying my hair the power went out in my room. Staff came up after I called about 15-20 minutes later. He said there was nothing that maintenance could do… because they had never seen it happen before. He told me I could change rooms if i wanted to… well I was not going to stay in a dark room so I had to pack up ALL of my things and ...

«First room assigned was still dirty, had to take kids and all our luggage back downstairs to get a new room assignment. Other people we traveled with had to wait 2 hours for their room to be ready»

«Excellent workers»

«Staff was friendly. We didn’t use anything extra, but the room was clean and nice!»

«Front staff are extremely friendly and helpful. Suite was perfect for our family of 5 with 2 separate bedrooms and a pull-out couch. Walking distance to mall and lots of shopping. Breakfast was decent (typical free hotel breakfast) and well-stocked. Pool area was nice and clean as well. »

«Friendly staff and pleasant stay»

«The mattress in room 208 is completely blown out or misshapen. Either way, I can't be the first person to complain about it. Also, there was no ice machine. We were on the road for two weeks, in a different hotel every night and this was by far the worst.»

«Close to activites and restaurants. Clean rooms and breakfast area.»