This property has great potential, but it is not there yet. We arrived on the 10th and only one of two A/C units was functional. They did have portable units and fans in place, but the internal temperature of the 2nd and 3rd floors did not drop below 80 degrees until the unit was fixed on the afternoon of the 12th. The pool was green and cloudy so we did not swim. The elevator was disabled by the owner and all bedrooms are on the 2nd and 3rd floor, so luggage has to be lugged up glass staircases. Brand new grill did not work even though gas was provided. A pan of crab legs was left in the oven by cleaning crew. There were no dry towels for the 1st night as the laundry was over loaded, and the filter had not been cleaned. No use of garage and had to be granted access in order to flip a breaker to get electricity to one of the bedrooms. Check in and wifi instructions were not provided until requested. The address provided in app is not accurate. Only ONE physical key. No one from the property management company answers the phone number provided...EVER. Both trash bins were overflowing upon arrival, and maintenance had to come remove trash as trash day was five days away. We had to purchase bait/ traps for ants and bugs were coming in around the portable A/C units. Property management was unwilling to provide any sort of refund or compensation even after contacting VRBO and involving them for the lack of functioning A/C and they maintain they did all they could.