Hoteller i South Russell

«Great »

«The staff was welcoming and helpful. Breakfast was excellent Room very clean, and bed comfortable. Definitely would stay there again»

«Hair in the sink upon check in pool closed (one of the reasons we chose hotel) absolutely no hot water vin shower luke warm at best. Jacuzzi in room absolutely filthy and hot water barely got hot. Extremely disgusting for the price we paid!»

«Smells bad»

«Staff was very helpful and the new renovations were great »

«Room was nasty smelling and looking but “clean.” The staff was not receptive to my issues during the blackout. There was no pool or gym like the website said had. There was no breakfast just a brew of bad coffee»

«Dirty sheets poor front desk person. »

«Tv didn’t work im afraid. It was late so didn’t bother about it. Otherwise it was a place to sleep.»

«Room was quiet enough. Comfy bed, pillows were subpar. Breakfast is very basic, no hot food provided for free. First morning they ran out of coffee before 7am? It’s not a bad hotel, but it’s not great either.»

«Even though we booked through Expedia a warning that they had no power would have been nice so we were not scrambling to find another hotel. Staff laughed it off and said we could sleep in the cold dark rooms until power was eventually restored. Not very professional about the situation. This is a shame as we have stayed there before and thoroughly enjoyed it, but now we will never stay there again and hopefully more prospective patrons will follow suit.»

«The elevator did not work»

«Clean and convenient »

«Parking was easy and the room and common areas were clean. »

«Exhaust fan falling off the wall and baseboard in the bathroom fell off. Pubic hair on the wall in the shower. Chunks of something behind the beds on the wall towards the ceiling. Bubbles in hot tub had black specks so we couldnt even use it. Family of 6 kids stood in front of the breakfast bar for 25 min so we couldnt even eat breakfast. Is a great location and center to everything and staff was polite»

«The room is perfect. It's so much more affordable than the other dozen hotels in the area. We were just evicted from my home after my identity was stolen. My landlord lied and stole EVERYTHING from my home, cars, and family and our stay here is the first time we have felt safe in months. The staff are soooo kind and friendly that our youngest wants to live HERE FOREVER!!! THANK YOU 10/5 STARS ⭐⭐⭐⭐⭐»

«Pool closed didn’t visit gym. TV kept freezing asked for trash and new towels after first night Denied»

«The individuals at the front desk were polite and friendly. But housekeeping was unprofessional. We noticed a bloodlike stain on a pillowcase. We took the pillow off the bed, contacted housekeeping stating the problem they said they would be right up,but they never showed up. We called down to the front desk and the person who answered said that she has been trying to contact housekeeping for an hour but to no avail…Unacceptable. Long story short, I had to physically go downstairs to get fresh ...