Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I tried asking for a refund due to the new fire in the area. I have a child with asthma and didn't want to risk it. The only solution they provided was to file a claim with my travelers insurance. I was assured the air quality had been fine. Since I couldn’t afford to wait weeks for a decision on the insurance, we came. Upon arrival, the house is very nice but sits with no trees around it. It was very hot inside. I reached out and was assured it would cool off. The temps kept rising. I took it upon myself to check the outside unit and it wasn’t working. They sent someone out and he couldn’t fix it. I was told it would cool off and leave the windows open. The house sat at 80-82 degrees until the middle of the night. We took cold showers and slept with cold towels on us. To top it off, the smoke from the fire started coming our way and the house was smelling like smoke with the windows open. Due to my son’s asthma, we had to close the windows. We smothered. The very thing I was afraid of, happened. That’s why I asked for a refund. Once the smoke cleared, we opened the windows. Even having screens, the amount of gnats that came in was ridiculous. On our pillows, on us, window sills, sinks, everywhere. I have been coming to this area for 40 years and have never encountered a worse experience. I felt the hosts were rude and impatient. Every reassurance was proven false. They knew the situation with my son and the AC and never offered anything. Not to relocate for the evening until it was fixed. Nothing. Knowing I asked for a refund due to the fire and my son not needing to be around smoke, you’d think they could have offered another property for the night. Every suggestion they had, failed. We decided to leave the next day. Now I have no refund but they are trying to rent it again during the dates I was to be there and possibly double their money. I promise that they would not have wanted anyone they love to have been in the cond