Dear Irum, thank you for your surprising comment and note. Yes, you are right, you never did find us, and yes, it did seem like a bug in the channel manager meant that your reservation never reached us. You phoned us to say you were lost, and that you were too frightened to drive in the dark, so coming to our establishment would be impossible. We managed to find you another B&B on a main road, and I drove to town to meet you, and to shepherd you to the other establishment. At the time you were very understanding and appreciative of all our efforts to help you stay in another establishment, so I don't really understand your comment "not great either" nor your note of 3/5 for our establishment in which you didn't even stay. Apart from all that, I hope you enjoyed your stay in France, and your remaining days were pleasant. Best regards

Merci pour ce joli commentaire, vous rencontrer était une belle de ces belles choses de la vie.