Familiehoteller i Sonning

" Overall I liked the hotel, but from the outside it is difficult to see that the hotel is so nice, but when you enter the reception you get a much nicer experience, bright and open with good seating groupings. Very good that there is a bus from the hotel to terminals 2,3 and 5 every half hour from early morning to late evening. Fairly nice rooms, but misses more soundproofing from the hallway and neighboring rooms."

"The hotel is very close to Heathrow airport and the people at reception were outstanding. The breakfast was also very good, I will definitely book this hotel again on my next visit to London."

"We discovered some dirty spots on our sheets and pillowcases, I went down to ask for new and the receptionist told me she would be right up. After waiting for 30 minutes I walked down again. She didn’t even recognize me nor remember that I needed new sheet and pillowcases. Tried to convince her that we needed new now, but she was less than interested. Another receptionist had to intervene to make her acknowledge our needs. She eventually came up with a sheet but no pillowcases. She told me that pillows didn’t have cases, after a short one minute argument, I took another pillow (we had a family room), ripped the case off and showed her. She still tried to convince me that they didn’t have cases. Eventually she told me that she would look, she came back after a couple of minutes with two new cases. She said nothing, no hello, no sorry, no nothing. "