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Anmeldelser av Holiday Inn Express Somerset, an IHG Hotel

2.5 out of 5
Holiday Inn Express Somerset, an IHG Hotel
132 Lewis Dr, Somerset, PA

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 423 av totalt 774 anmeldelser." "
Rangering på 8 − Bra. 270 av totalt 774 anmeldelser." "
Rangering på 6 − Grei. 43 av totalt 774 anmeldelser." "
Rangering på 4 − Dårlig. 22 av totalt 774 anmeldelser." "
Rangering på 2 − Forferdelig. 16 av totalt 774 anmeldelser." "

9,2/10

Renhold

9,2/10

Personale og service

8,6/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Sharon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Easy access off expressway.
Bodde her 1 natt i mai 2024
Svar fra Front Desk den 22. mai 2024
Thank you for your review we appreciate your feedback. Glad you enjoyed your stay with us while you were in the area.

10/10 – Utmerket

Lou Ann

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Front Desk den 20. mai 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay with us.

4/10 – Dårlig

Allen

Reiste med partner
Likte: Fasiliteter
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The pool was closed for renovation which was not told to us in advance. That was the reason this property was chosen. The outside windows and air conditioner were covered in our room because of painting the outside walls. The hotel looks old and in need of complete renovation.
Bodde her 1 natt i mai 2024
Svar fra Front Desk den 20. mai 2024
Thank you for your review. We appreciate your feedback and sorry you caught us during our renovation stages during your stay with us. But thank you again for your review and safe travels.

2/10 – Forferdelig

Cathy

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Do not stay at the Holiday Inn Express. Walking in the door you were hit in the face by the smell of cigarette smoke. Then when I go to check in the rude front desk person checks me in and says,"Oh by the way our elevator is broke down and your room is on the 3rd floor so you will have to walk up three flights of steps." I was travelling with someone that is handicapped and cannot walk up the three flights. This should have been sent out in an email or called. He did but he would cancel my reservation for free if I had to go else where. That was so kind of him. I went next door to the Hampton Inn. Thank goodness there was an available room. The hotel was clean, did not smell of cigarette smoke, and the clerk was wonderful. Do not stay at the Holiday Inn Express.
Bodde her 1 natt i april 2024
Svar fra Front Desk den 16. apr. 2024
We do apologize for any inconveniences caused by an elevator outage. Unfortunately, it was out of our control as we waited on a required part to arrive to the elevator company. Again, we apologize for any inconveniences and thank you for providing your feedback.

6/10 – Grei

James

Likte ikke: Overnattingsstedets bygg og tilstand
The elevator was out / renovations were ongoing / room not quite done, etc.
Bodde her 1 natt i april 2024
Svar fra Front Desk den 9. apr. 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay with us. We apologize for any inconveniences caused while we go through renovations of the hotel. But again are glad you enjoyed the stay with us. Safe travels.

10/10 – Utmerket

Cindy A.

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excelent
Bodde her 1 natt i april 2024
Svar fra Front Desk den 8. apr. 2024
Thank you for your review. We appreciate your feedback and are glad you had an excellent stay with us. Stop again anytime you are in the area. Safe travels

6/10 – Grei

Lisa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I stayed here as an quick overnight. My room was clean, the hotel was quiet. The elevator smelled like weed...the hallway smelled like weed. The location can't be beat - right off the PA turnpike, but with that comes the airbrake noise of the trucks. Would I stay here again...probably. It was inexpensive & the room was clean, and that's what truly is important. The weed smell was yuck.
Bodde her 1 natt i mars 2024
Svar fra Front Desk den 26. mars 2024
Thank you for your review. We are glad you enjoyed your stay with us. We apologize for any inconvenience that may have been caused by other guests. Our hotel is 100% smoke free. Stop back again the next time you are in the area.

8/10 – Bra

Aric

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Under renovation but worked just fine!
Bodde her 1 natt i mars 2024
Svar fra Front Desk den 24. mars 2024
Thank you for your review we appreciate it. We are glad you enjoyed your stay with us. Stop and again and visit us again soon.

10/10 – Utmerket

Mary

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Dry nice and staff were top notch!
Bodde her 1 natt i mars 2024
Svar fra Front Desk den 16. mars 2024
Thank you for your review we appreciate it. Glad you enjoyed your stay. Safe travels and stop back again when you are in the area again.

4/10 – Dårlig

Huzefa

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2024
Svar fra Front Desk den 25. feb. 2024
Thank you for your review. We appreciate your feedback. Safe travels.

10/10 – Utmerket

Ziheng

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
very nice place to stay during ski season
Bodde her 1 natt i februar 2024
Svar fra Front Desk den 19. feb. 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay. Stop back and visit us again if the weather holds up to enjoy a last weekend of skiing for the season if you are able.

10/10 – Utmerket

Edward

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very clean and comfortable hotel just off the Interstate. Good restaurant nearby. Recommended.
Bodde her 1 natt i januar 2024
Svar fra Front Desk den 12. feb. 2024
Thank you for the review. We appreciate and value your business. Glad you enjoyed your stay with and had a great meal too. Safe travels and stop by again next time you are in the area.

10/10 – Utmerket

Tracy

Reiste med familie, Reiste med en gruppe
Likte: Renhold og fasiliteter
Friendly Staff
Bodde her 2 netter i februar 2024
Svar fra Front Desk den 5. feb. 2024
Thank you for your review. We appreciate you taking the time to provide us with your feedback. We are glad you enjoyed your stay with us. Safe travels and stop back again next time you are in the area and see us again.

6/10 – Grei

Josh

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The first room had broken bathroom sink legs, lights flickered until the one just turned off, the furniture was falling apart and old. We dropped our stuff off went out and came back to a freezing room after we turned it up to 75. I talked to the front desk and he was very kind switching us without any hesitation! The next room was a lot better, I don’t mind a cheap hotel but the price should reflect the quality of the rooms. It’s a bit overpriced but breakfast was fair with very nice cleaning ladies keeping everything stocked and kept up!
Bodde her 1 natt i januar 2024
Svar fra Front Desk den 22. jan. 2024
Thank you for your review we appreciate your feedback.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Front Desk den 19. jan. 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed everything during your stay with us. Stop back and visit us again soon. Safe travels

10/10 – Utmerket

Brianne

Bodde her 1 natt i desember 2023
Svar fra Front Desk den 24. des. 2023
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay. Safe travels and happy holidays to you and your family.

10/10 – Utmerket

Christopher og Pittsburgh

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly and helpful owner. Property was clean and comfortable, though a little dated and worn. Kind of isolated from activities on the main drag but not necessarily the property's fault.
Svar fra Front Desk den 16. nov. 2023
Thank you for your review. We appreciate your feedback and are glad your stay was enjoyable. Thank you again.

10/10 – Utmerket

Jamasb

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good quality and value
Hotel is under renovation, bedroom was clean and comfortable, beds were comfortable, bathroom was clean however had couple rust spots in the tub . Breakfast was perfect great variety and very good quality.
Bodde her 1 natt i oktober 2023
Svar fra Front Desk den 27. okt. 2023
Thank you for your review. We appreciate the feedback and glad you enjoyed the stay with us. We hope you will come back and visit us again later when the renovations are finished so you can see the completed changes. Safe travels and again thank you for staying with us.

10/10 – Utmerket

Kathy

Bodde her 1 natt i oktober 2023
Svar fra Front Desk den 16. nov. 2023
Thank you for the review. We appreciate your feedback.

8/10 – Bra

Donna

Reiste med familie
Likte: Personale og service og romkomfort
Likte ikke: Renhold
Holiday Inn of Somerset
First room we were given appeared to have dirty bed linens. We were given the choice of new sheets or a new room. We chose a new room which seemed clean. Breakfast was fine and the service was good.
Bodde her 1 natt i oktober 2023
Svar fra Front Desk den 22. okt. 2023
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay with us. Thanks again and safe travels.

10/10 – Utmerket

Mary

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bryce at Front desk was excellent! Professional, friendly, helpful…just Great!
Bodde her 1 natt i oktober 2023
Svar fra Front Desk den 19. okt. 2023
Thank you for the review. We are glad everything was great and you enjoyed your stay with us here while you were in town. Stop and visit us again soon,

8/10 – Bra

Kathryn

Bodde her 1 natt i oktober 2023
Svar fra Front Desk den 19. okt. 2023
Thank you for the review. We appreciate the feedback and thanks again for staying with us. Glad you enjoyed everything. Safe travels.

8/10 – Bra

Ronald

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i oktober 2023
Svar fra Front Desk den 18. okt. 2023
Thank you for provided your review. We appreciate the feedback and are glad you enjoyed staying with us. Safe travels

8/10 – Bra

Amy

Reiste med familie
Reserved a handicap accessible room. Door into room was narrow, set up of room definitely not wheelchair friendly. No soap at the sink to wash hands in bathroom. Navigating between beds impossible. Room 308, don't stay in this room if you have a wheelchair.
Bodde her 1 natt i oktober 2023
Svar fra Front Desk den 6. okt. 2023
Thank you for your review. We appreciate your feedback, safe travels and again thank you for staying with us while you were in town.

6/10 – Grei

Jack

Likte ikke: Overnattingsstedets bygg og tilstand
Okay
Bodde her 1 natt i oktober 2023
Svar fra Front Desk den 5. okt. 2023
Thank you for taking the time to provide your review. We appreciate and value your feedback. Thank you for staying with us during your visit to the area.

10/10 – Utmerket

Jerry

Bodde her 1 natt i september 2023
Svar fra Front Desk den 26. sep. 2023
Thank you for your review. We do appreciate your feeback and are happy to hear that your stay with us was EXCELLENT. Stop back and visit us again the next time you are in the area.

10/10 – Utmerket

Jerry

Bodde her 1 natt i september 2023
Svar fra Front Desk den 16. okt. 2023
Thank you for your review. We appreciate your feedback and are glad you enjoyed staying with us. Stop again and visit us the next time you are in the area.

2/10 – Forferdelig

Barbara

Reiste med kjæledyr
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There was a cockroach in my room. The bathtub was completely clogged and unusable. Waited 5 hours for tub to be unclogged and no one ever showed up. There was no manager available. I asked to be moved to a different room and was told no other rooms were available. After going back & forth with the front desk attendant and demanding that a manager is contacted, she finally agreed to move me into a different room. Ironically after telling me no other rooms were available, suddenly there was a habitable room for me. Unacceptable! Poor customer service!!! This could have been resolved immediately but instead of accommodating the guest, the guest had to demand a new room and get out of character.
Bodde her 2 netter i september 2023
Svar fra Front Desk den 30. sep. 2023
We apologize you had an issue with your room during your second night of staying with us. We appreciate your feedback and hope your travels went well otherwise. Again we do apologize for any inconvenience.

10/10 – Utmerket

Derrel

Likte: Fasiliteter
Easy check in and friendly desk personnel.
Bodde her 1 natt i september 2023
Svar fra Front Desk den 23. sep. 2023
Thank you for taking time to provide us with your review. We do appreciate the feedback. Next time you are in the area stop back and visit us. We are always open and always enjoy the company.

8/10 – Bra

norman l.

Bodde her 2 netter i september 2023
Svar fra Front Desk den 16. okt. 2023
Thank you for your review. We appreciate your feedback. Glad to hear you enjoyed the stay with us. Safe travels and stop and visit us again.

10/10 – Utmerket

David

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There was a lot of construction around the property, making hard to determine which parking lot was for which hotel
Bodde her 1 natt i september 2023
Svar fra Front Desk den 21. sep. 2023
Thank you for your review. We do appreciate your feedback. Thank you for staying with us while you were in the area. Hopefully you will stop back the next time you are in the area again. Safe travels.

10/10 – Utmerket

Jane

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great for an overnight stop on long journey. Breakfast was outstanding .
Bodde her 1 natt i september 2023
Svar fra Front Desk den 13. sep. 2023
Thank you for your review. We are glad to hear that you enjoyed staying with us while on your journey. Stop back and visit us again the next time you are in the area.

4/10 – Dårlig

rebecca

Reiste med en gruppe
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
When i asked what the incidental charge was for, the guy explained it really fast so i couldnt hear it. I checked out this morning and still have not received my bill electronically. The entrance is not well marked and comes really fast off the tollway. I actually missed it coming back from the Memorial and got stuck driving 28 miles out and back. The pool was closed for repair. There was like a couple little patches of mold around the tub and a cellar spider on the ceiling. The rubber sheets on the beds or whatever heavy plastic covers they had made me feel dirty although I didnt see any stains (thank goodness). I might have been overtired and overreacting, but i couldnt wait to leave.
Bodde her 1 natt i september 2023
Svar fra Front Desk den 11. sep. 2023
Thank you for your review. Incidentals are any extra charges you may have while at the hotel, like long distance calls or purchasing snacks or drinks and charging them to your room. You had prepaid for your reservations, it looks like you had no charges with us directly here at the hotel, so no bill was generated for you. As for your electronic receipt you will need to contact the site you made your reservation with as you prepaid them in advance of staying with us. We apologize for any inconveniences you had during your stay here in Somerset, PA.

10/10 – Utmerket

Angelica

Bodde her 1 natt i september 2023
Svar fra Front Desk den 23. sep. 2023
Thank your review. We appreciate your feedback and are so glad to hear you enjoyed staying with us. Stop back again and visit soon. Safe travels.

10/10 – Utmerket

David

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bacon
Room was clean, but cold, 67 deg. AC was on and it was only 72 outside, Had to open up the window to try to warm up the room. There was no place to hang even a shirt on a hanger, there is no closet, closet rod or hangers, just an empty alcove with an ironing board. My wife liked the soap, shampoo n'at. Best part.....They had BACON at breeakfast!
Bodde her 1 natt i august 2023
Svar fra Front Desk den 22. aug. 2023
Thank you for the review. We do appreciate your feedback and are glad you enjoyed staying with us. And yes, we have real BACON.

10/10 – Utmerket

Amy

Bodde her 1 natt i august 2023
Svar fra Front Desk den 11. sep. 2023
Thank you for the review. Safe travels

10/10 – Utmerket

Phillip

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023
Svar fra Front Desk den 13. aug. 2023
Thank you for your review. We are glad you enjoyed staying with us. Stop back again soon and say hello again. Safe travels.

2/10 – Forferdelig

Bryce

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Gross
The floor was not well swept. The room was muggy, dew covering the window, and the bedding was damp. The shower did not drain so had to stand in 5-6 inches of dirty shower water while trying to shower a family of 5… terrible.
Bodde her 1 natt i august 2023
Svar fra Front Desk den 8. aug. 2023
Thank you for your review. We do apologize you had an issue with your shower drain. Thank you for letting us know. Again, we do apologize and thank you. Safe travels.

8/10 – Bra

Ali

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2023
Svar fra Front Desk den 2. aug. 2023
Thank you for your review. We appreciate your feedback.

10/10 – Utmerket

Wesley

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The front desk worker was extremely helpful. She directed us to an awesome family owned restaurant.
Bodde her 1 natt i juli 2023
Svar fra Front Desk den 22. juli 2023
Thank you for the review. We are glad your stay was wonderful, and you enjoyed the dinner recommendations. Safe travels and stop back and visit us again soon.

8/10 – Bra

byung kweon

Bodde her 1 natt i juli 2023
Svar fra Front Desk den 10. juli 2023
Thank you for the review. We are so glad you enjoyed the stay with us. Stop back again and visit us the next time you are in the area. Safe travels and thanks again.

8/10 – Bra

Eric

Likte: Renhold, personale og service og romkomfort
Little older hotel
Older hotel so we were surprised about the room and bathroom but was very clean and comfortable. Outside looks like a newer hotel
Bodde her 1 natt i juli 2023
Svar fra Front Desk den 7. juli 2023
Thank you for your review. We are glad you enjoyed the stay with us. Thanks again and safe travels.

8/10 – Bra

Robert

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2023
Svar fra Front Desk den 6. juli 2023
Thank you for the review, we appreciate your feedback and are glad you enjoyed the stay with us. Safe travels and stop back again soon.

10/10 – Utmerket

Adolfo

Bodde her 1 natt i juni 2023
Svar fra Front Desk den 22. juli 2023
Thank you for the review. We appreciate your feedback and a glad you enjoyed your stay with us.

10/10 – Utmerket

Geoffrey

Bodde her 1 natt i juli 2023

8/10 – Bra

THOMAS

Bodde her 1 natt i juni 2023
Svar fra Front Desk den 15. juni 2023
Thank you for the review. We are glad you enjoyed staying with us. Stop back again soon and safe travels.

4/10 – Dårlig

Elizabeth

Reiste med familie og små barn
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
I booked one day ahead of our stay. One of the main considerations was an indoor pool. Upon arrival, learned pool was closed for maintenance with no accommodations or discount for this amenity not being available.
Bodde her 1 natt i juni 2023
Svar fra Front Desk den 12. juni 2023
Thank you for the review. We apologize for that unfortunately the pool was closed during your stay with us due to unforeseen circumstances. We do strive to have it open every day and again sorry for the inconvenience that its temporary closure caused during your stay.

10/10 – Utmerket

Graham og Beaver Falls

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very disappointing that the pool is closed.
Bodde her 1 natt i juni 2023
Svar fra Front Desk den 12. juni 2023
Thank you for the review. We do apologize that the pool was closed during your stay due to unforeseen circumstances. Sorry again for any inconveniences this may have caused during your stay.

8/10 – Bra

Zachary

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i juni 2023
Svar fra Front Desk den 6. juni 2023
Thank you for your review. Glad you enjoyed staying with us and stop back and visit us again soon.

8/10 – Bra

Debra

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mai 2023
Svar fra Front Desk den 23. mai 2023
Thank you for the review we appreciate your feedback and glad that you enjoyed staying with us.