Dear Demetria, Thank you for your feedback. We sincerely apologize for the unpleasant experience you had during your stay. The issues you mentioned regarding cleanliness and misleading photos are unacceptable. We are taking immediate steps to address these problems and ensure they do not happen again. Your feedback is crucial in helping us improve. We hope you will consider giving us another chance in the future.Sincerely,Hotel Management

Dear Amit, Thank you for your feedback. We apologize for not meeting your expectations regarding the room amenities. We strive to provide a comfortable stay for our guests and are reviewing our amenities to ensure they meet your needs. Your comments are valuable in helping us improve, and we hope to offer a more satisfactory experience on your next visit.Sincerely,Hotel Management

Dear Oulfa, Thank you for sharing your feedback, and we apologize for the disappointment you experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and it's disheartening to hear that we fell short in your case. Your comments will be reviewed with our team to identify areas for improvement. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Ian, Thank you for bringing these concerns to our attention. We sincerely apologize for the unacceptable conditions you encountered during your stay. This does not reflect the high standards we strive for. We are taking immediate action to address these issues. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future with a vastly improved experience.Sincerely,Hotel Management

Dear David, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Kelly, Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered during your stay. Providing a clean and comfortable environment is our top priority, and we regret falling short of your expectations. Rest assured, we are taking immediate action to address the cleanliness and maintenance issues you mentioned to prevent recurrence. We appreciate your feedback and hope to have the opportunity to restore your confidence in our hotel on your next visit.Sincerely, Hotel Management

Dear Nishitha, Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel to be quiet during your stay. Providing a peaceful environment for our guests is important to us, and we're glad we could meet your expectations in this regard. We look forward to welcoming you back soon at Extended Stay America!Sincerely,Hotel Management

Dear Nicola, Thank you for sharing your feedback regarding the breakfast. Your input is valuable to us as we continuously strive to improve our services and meet the expectations of our guests. We will review our breakfast options and make any necessary adjustments to ensure a more accurate representation in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience during your next visit.Sincerely,Hotel Management

Dear Mary, Thank you for sharing your experience with us. We apologize for the inconvenience you faced during check-in and for the confusion regarding your room reservation. Your feedback is invaluable, and we will address the issues with our staff to ensure smoother and more efficient service in the future. We regret any inconvenience caused and appreciate your understanding. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Don, Thank you for your positive feedback regarding our staff's helpfulness. We are delighted to hear that you had a pleasant experience during your stay at Extended Stay America. Our team strives to provide exceptional service and make our guests feel welcomed and well-assisted throughout their visit. Your kind words will be shared with our staff members as encouragement. We look forward to welcoming you back on your next visit for another enjoyable stay.Sincerely,Hotel Management

Dear Stephen, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We appreciate you bringing these issues to our attention, and we are actively addressing them with our team to ensure that such lapses do not recur. Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Sincerely,Hotel Management

Dear Don, We're delighted to hear you had a smooth check-in process at Extended Stay America. Our goal is to provide convenient service for our guests, and we're pleased we could accommodate your request seamlessly. Thank you again for the kind words, and we look forward to seeing you on your next visit to the area.Sincerely,Hotel Management

Dear Don, Thank you for writing a review of your recent visit to Extended Stay America. We are thrilled you enjoyed your stay, and your comments were wonderful to read. Providing excellent service to our guests is our priority. We appreciate your kind words and hope to welcome you back for another pleasant experience soon.Sincerely,Hotel Management

Dear Aaron, Thank you for choosing Extended Stay America. It is good you had a comfortable time in your clean and fresh room. Your remarks are shared with joy. Having you as our guest was a pleasure, and we hope to see you again soon. Sincerely,Hotel Management

Dear Sheforn, Thank you for taking the time to give essential specifics in your evaluation of our hotel. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We will take appropriate measures to address these problems. We thank you for your patience and understanding, and we hope to have the opportunity to accommodate you again soon.Sincerely,Hotel Management

Dear Alice, Thank you for your kind words! We're delighted to hear that you enjoyed your stay and found our staff wonderful. Providing exceptional service is our top priority, and we're thrilled that our team made a positive impact on your experience. We're committed to maintaining the quality of our accommodations and ensuring all guests feel welcomed and comfortable during their time with us. We look forward to welcoming you back at Extended Stay America for another pleasant stay in the future!Sincerely,Hotel Management

Dear Constance, Thank you for sharing your feedback following your recent stay with us. We are glad that you enjoyed the service provided by our associates. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back to provide you with an even better experience.Sincerely,Hotel Management

Dear Don, Thank you for the positive review and for taking the time to recognize Extended Stay America. We are delighted to know how much you enjoyed your stay and had an overall positive experiencef. Thank you for being our guest. We look forward to welcoming you back.Sincerely,Hotel Management

Dear Don, We are flattered by your generous review of Extended Stay America. It is very kind of you to compliment our hotel and recognize our devoted staff for their hospitable service. We'll share your compliments with our team to let them know their efforts are appreciated. It was a true pleasure to have you as our guest, and we look forward to welcoming you again.Sincerely,Hotel Management

Dear SANJAY KUMAR, We apologize for any inconvenience caused by the power outages during your stay. Ensuring uninterrupted service is a priority for us, and we regret falling short of your expectations in this regard. Your feedback regarding the staff's response and the need for backup power generators is valuable, and we will address these concerns internally to improve our service and preparedness for future situations. Please accept our sincerest apologies for any rudeness you encountered, and we appreciate your understanding. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Tai-Asia, We are sorry for the inconvenience caused, which disturbed your time with us. We follow the most rigorous industry standards regarding our rooms' cleanliness. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and addressed on a priority basis. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team has always been available to help you. Please stay with us another time so we can provide a much more enjoyable experience.Sincerely,Hotel Management

Dear Kevin, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Please return and stay with us for a better experience on your next trip. Have a great day.Sincerely,Hotel Management

Dear Don, It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

Dear Don, Thank you for the wonderful review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed our clean accommodations and our staff. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely,Hotel Management

Dear Gerson, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely, Hotel Management