Hoteller i Smithville Flats

«Booked online for my US Army active duty son returning to Ft.Drum. Upon arrival he found a note on the door with an after hours number to call. He called at 9:30pm and was told, " I'm already in bed, you must have booked online. Maybe try super 8. We'll refund your card tomorrow." »

«Clean room. Clean overall property condition. Optimal location.»

«Yes»

«Great room, well equipped, clean and ready for our stay.»

«No shampoo only have soap. No coffee maker at room. No drawers at all no usb port for phone charging. Bathroom there is only sink for washing. »

«Heavy language barrier when trying to check in, they control heat and give you a space heater incase you get cold. Room was hot for me and old window unit would not keep up»

«Clean rooms and great service »

«Enjoyed jacuzzi tub.»

«The room was clean. The sink in the kitchenette was plugged and the microwave buttons didnt work. Our room faced the pool so you would smell strong chlorine smell. Its was ok for us not staying long.»

«We never set foot in the place unfortunately. We got to the property after dark and it was unlit exterior The door was not programmed as promised and we could not get in. The owner didn’t respond to our or the property management company’s many communications for two days so we had to stay at a run down hotel which was all we could get at 9:30 on a Friday night in the middle of nowhere A week later the owner still hadn’t responded or apologized for our family’s considerable inconvenience ...

«We had a lovely time at Hope Lake Lodge. My issue was with Expedia! They booked us into a room that the lodge no longer had available. We ended up in a smaller room. The staff at the lodge told us they had been dealing with Expedia’s screw up all day long!»

«First the positive. The filters on the heating/cooling unit were very clean (it's the first thing I check when I get into a room) The woman at the front desk was very sweet and friendly.The room was quiet and conveniently close to side door to take dog out. Now the negative: I pulled the sheets down and there was fresh soiled stains that smelled as well as dark hair. There was a sticky stain on floor beside bed and the bathroom floor was very dirty. I always take pics and send to my friends. ...

«Stated here before won’t come back bed sheets stained with what looked like blood found on my second night as that side of the bed wasn’t used bathroom light flickered then went out and on last night the outlets near bed stopped working. Ran out of toilet paper and no one was at desk had to run and buy my own at the store. Complained to customer service and they did nothing to compensate the horrible stay»

«Very nice stay»

«😏»

«Room was clean, staff was polite and helpful»

«Basically it's a "get what you pay for" and less! In dire need of updating. Non smoking room with cigarette burn holes in the bedding. No continental breakfast available, no one even at the desk in the a.m. to inquire about coffee. Homeless people going through the dumpster, only 2 cars in the parking lot. Slept with the chair in front of my door because I didn't feel too safe!»