We have been going to Black Butte Ranch as a family for forty years, including hosting our daughter’s wedding there. This house had no power on the 3rd floor (master suite) on a hot afternoon when we arrived. The A/C did not reach beyond the 1st floor. There was an additional portable unit in the master’s but wasn’t working because of the electrical issue. After checking the control panel, the breaker switch was loose and shorted out twice. We contacted property management and they said they would get an electrician out to see what was happening. It never happened. And we never received a call back after leaving another message. The place was very dusty and smelled of smoke (fireplace?). The kitchen cabinets were broken, the electrical outlets throughout the house would not hold plugs. The outdoor table was broken. There were spiders and webs all over. We even had them in the bed and sofa and got bit. For the amount we paid for a place that was rated as “exceptional” we felt the house was extremely lacking, it did have a nice view of a meadow and the butte. However it wasn’t much pleasure with everything else at the house. This has become a place for us to avoid in the future.