Hoteller nær Shops at Willow Lawn kjøpesenter

«Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood.»

«Excellent place to stay!»

«Place was clean staff was friendly but you should offer a complimentary breakfast most places offer a breakfast you have to pay for everything at your establishment»

«Don’t go to this hotel; find somewhere else to stay, please. You have to pay for parking while staying there, and when I arrived, the room didn’t have a remote control for the TV. The staff had to come back to my room several times for about 30 minutes to change the channel on the TV. Then, on the remote, it said Netflix, but you can’t watch it because they were in the process of switching it over. I won’t be going back there; I woke up this morning to find charges on my account. SMH."»

«Great all the way around!»

«Great breakfast.»

«When I pulled up to the entrance, I saw a lady arriving with a bag of food. I thought nothing of it. When I went to the check-in desk, there was no attendant. I called out, looked around, and in the dining area--no one responded. I thought this is weird, so I waited, and after about ten minutes, the lady I watched entering the lobby with a bag of food was actually the customer service attendant. I'm guessing she left to get food or had someone deliver food to her in the parking lot. She ...

«Love this property and stay every time we are in Richmond. Everyone is super friendly and helpful. The property is on a great location and it’s beautiful. The bar and restaurant and room service are all great too!»

«The room was pretty clean, but was lacking a shower curtain which we had to call down for. The lack of some sort of blanket or comforter was a bit off-putting for sleep as well. I also think that there their breakfast area was wanting in space.»

«My recent stay at the Holiday Inn & Suites in Virginia was okay, but there were a few areas that could use improvement. The staff was polite, but the overall service felt inconsistent, and some interactions didn’t meet the level of attentiveness I expected. Nothing was terrible, but the experience didn’t quite match the standard I’m used to from this brand. With a bit more focus on cleanliness of the room, communication and guest support, this location could really shine.»

«Upon arrival, the upkeep in of the external, the properties is questionable.»

«Management did the right thing by granting a full, hassle-free refund at checkout, but this hotel requires a major overhaul. Our stay began with a broken AC, forcing a room transfer at 2:00 AM. The replacement room was in poor repair with broken lighting, and worst of all, the mattress and pillows were heavily and severely stained. Hospitality was severely lacking. A staff member named Carol forced guests out of the atrium common space before posted closing hours so she could leave early ...

«During my one-week stay I had several problems with my key access to my room. I paid ahead of time for the full week my room access card would not work on at least 5 occasions. Each time I had to go to the office to have my keycard "fixed", and had to wait in line behind other guests who were signing in to even talk to the counter person. The Motel seems to be understaffed. Having said that, the room was clean,; and otherwise adequate for my needs. My phone didn't work for my entire stay, I was ...

«Wish there was parking without Valet services. That took a little long each time I needed my car. I would rather self park.»

«The staff was very nice. Breakfast had a good selection. Located near many restaurants, but very quiet.»

«Staff are very helpful»