Hoteller i Shaker Heights

«Pool was very nice. No elevator if on second floor and rooms did not mask sound well so late and early it was hard to sleep. Hotel was clean, central to town and very friendly staff!»

«Overall it's just not a great stay. Poorly maintained, lacking attention to detail regarding renovations. Truly wasn't inpressed»

«Clean, safe, free parking, complimentary breakfast all for great value. »

«The location of the facility is good, however the room had a dank odor and the ceiling definitely looked like it had mildew. The window had noticeable water damage.»

«No comment»

«Make sure you bring your phone charger (the block and cord). Also had to request a hair dryer.»

«I believe the hotel has “dog” rooms that are not well kept, the tub drain was not functioning, the tub had a ring, and the shampoo and soap dispensers were empty, they did come and snake the drain, at 11 pm because they could not move us to another room. They did fix the drain problem, at 11, but the room still had the other issues. This should have been checked as it was clearly a issue before.»

«Front desk staff was great.»

«The facility and room were clean. Nothing fancy, but good price.»

«Comfie bed. Very clean property and breakfast area. Debbie at front desk was so friendly and helpful. She’s honest too. I hadn’t even realized I had left my credit card there when checking in and she brought it to my room. 😁»

«Great stay. Highly recommend.»

«Great little weekend away. Clean room and good staff :)»

«The free breakfast was good and hot.»

«Great location. And great staff.»

«Clean rooms/ facility. Pet friendly. Staff were nice. Nice area close to food, gas stations, shopping. My only two complaints are not enough parking, so if you find a spot, try not to leave and the walls are thin. You hear people stomping and dropping stuff upstairs, people in and out slamming their room doors all night long»

«Brilliant»

«No breakfast and I did not see the advertised hot tub. The onsite restaurant was closed and there were not many restaurants in the area.»

«Rooms smelled like cat pee and were dirty/dingy. Tried to get a different room and had the same issue. Multiple people were asking for refunds and different rooms. It was the front desk person's first day, and she couldn't answer any questions, didn't know how to transfer rooms, and at one point just stopped talking. Horrible experience.»

«I think the only thing that was lacking was dietary options in the breakfast. Gluten allergies are very hard on the body. Having some gluten-free options that are clearly marked and individually wrapped, give accessibility options. They could be made available upon request if some items require refrigeration or freezing.»