When we arrived at the cabin after a long drive we entered the cabin to realize we had NO AC. The temperature in the cabin was 83 degrees. Noticed that the AC had a huge block of ice on the lines inside the cabin. Being said, then water was dripping from the ac down to the bottom floor which the pool table and pool were located. I called timber top to report the issue, said a tech would be right out. Waited about 2 hrs and still no show, called again talked to a different receptionist and then put it in as Urgent work order. So 4 1/2 hrs later, tech finally came and got it running. In process he had to turn the heat on to thaw the pipes and got even hotter in the cabin. Was very un comfortable and unsettling. Then after 2 days of sight seeing and attractions we decided to have a relaxing cabin day. Decided to use the hot tub and came to discover that was not working aswell. Called timber top again to put another work order in for the hot tub. Said tech would be right out etc. 2 1/2 hrs later he arrived. Fixed hot tub and added chlorine which was out aswell. Im never one to write bad reviews but the stay was infuriating. We lost alot of time due to mechanical issues. Also we booked in January with a total cost of over $3,000 to come to find out that Timber top was running a $460 spring sale including Memorial Day weekend. The special was not offered to us, mentioned to receptionists and said pretty much there was no way to apply sale even after all the issues.