Eksteriør

Anmeldelser av Hilton Garden Inn Seattle Downtown

4 out of 5
Hilton Garden Inn Seattle Downtown
1821 Boren Avenue, Seattle, WA

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 561 av totalt 1028 anmeldelser." "
Rangering på 8 − Bra. 253 av totalt 1028 anmeldelser." "
Rangering på 6 − Grei. 102 av totalt 1028 anmeldelser." "
Rangering på 4 − Dårlig. 65 av totalt 1028 anmeldelser." "
Rangering på 2 − Forferdelig. 47 av totalt 1028 anmeldelser." "

8,8/10

Renhold

8,8/10

Personale og service

8,2/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Bodde her 2 netter i februar 2024
Svar fra rb den 26. feb. 2024
I am glad you enjoyed your stay.

10/10 – Utmerket

Carmen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
great
Bodde her 1 natt i mai 2024
Svar fra Rb den 29. mai 2024
Thank you for the 5 stars!

8/10 – Bra

Bruce og Arlington

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel itself was nice and the staff were very helpful. The room was clean and the bed was comfortable. The area around the hotel was a mixed bag. Traffic noise from the intersection of Boren Ave and Howell St was nearly a constant issue. This property is near the edge of the downtown hotel district, and some of the bordering neighborhoods require an extra measure of caution when walking or diving through.
Bodde her 3 netter i mai 2024
Svar fra rb den 27. mai 2024
We do have a great location. Most attractions are within a 20 minute walk of the property. Thanks so much for your review.

6/10 – Grei

Tracy

Likte: Renhold og overnattingsstedets bygg og tilstand
no internet
Bodde her 1 natt i mai 2024
Svar fra rb den 27. mai 2024
We just checked and our internet is up and running. We usually suggest rebooting your device when you can't get a connection. Sorry you had trouble.

10/10 – Utmerket

Linyu og Beverly Hills

Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Very, very good!
Bodde her 3 netter i mai 2024
Svar fra rb den 27. mai 2024
Thank you for staying!

2/10 – Forferdelig

Kaelem

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Horrible customer service. Didn’t get the room that I booked. Was not told about it. Horrible horrible customer service and very disrespectful. The 2 folks who were working at 4 PM on 5/19 Saturday in the lobby are horrible at their job and seemed like they didn’t even wanna be employed. Made me feel like I should’ve went somewhere else. You should definitely follow up with these employees as this is a very bad look for a top tier hotel. Will not be coming back. First & last time. They need different jobs, maybe door dashing where they don’t have to speak to customers.
Bodde her 1 natt i mai 2024
Svar fra Chio den 21. mai 2024
Thank you for staying with us and taking the time to share your feedback. We sincerely apologize for the experience you had with us. We will definitely follow up with our team to avoid this kind of experience in the future. Thank you again for bringing that issue to our attention. We appreciate your feedback and we will try our best to improve for our future guests' experience.

10/10 – Utmerket

Cindy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was amazing and went above and beyond. Prior to even check in, they made our 8AM arrival into the city smooth and hassle free. We checked in our luggage safely while awaiting check in time. Rachel made it all happen and her coworker gave a great activity suggestions and provided a map.
Bodde her 3 netter i april 2024
Svar fra rb den 16. mai 2024
It was such a pleasure hosting you and meeting you. Please come back soon!

4/10 – Dårlig

Jessica

Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
This stay was disappointing as the front desk staff had no costumer service. Upon parking, signs to enter the hotel were extremely unclear and lead you to another business within the same building. No where upon booking does it depict that it costs another $60 plus to park your car in the hiltons garage for the night, having to move it by 7am either way. I ended up parking in the lot across the street for $20. The jets were broken in the hot tub downstairs, and no breakfast was included. The rooms was comfortable enough but nothing special about it.
Bodde her 1 natt i mars 2024
Svar fra rb den 8. mai 2024
Thank you for your comments. I will have our engineering team double check that the hot tub. We do make sure that our parking price is very competitive downtown and do post this cost on all websites. Guests get secure underground parking with in and out privileges. We hope you return.

10/10 – Utmerket

Brian

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was the 2nd time we've stayed here in the last couple of years to watch the Braves play the Mariners. We love the location because of the access to I-5 and the walkability to reataurants and T-Mobile Park.
Bodde her 3 netter i april 2024
Svar fra rb den 7. mai 2024
We appreciate your loyalty and thank you for staying.

6/10 – Grei

Ruslan

Reiste med familie og små barn
Likte: Renhold og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
We enjoyed this hotel for the convenience of location and accessibility of parking. However, the shower room near the pool was in poorly cleaned and hot tub was not warm at all for two of the days we stayed. Overall, the room was in good condition.
Bodde her 3 netter i mai 2024
Svar fra rb den 7. mai 2024
Thank you for your feedback. Will have the hot tub looked at right away. We hope you return.

6/10 – Grei

Jay

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Overall the property was good. But the lower rating is because they didn't inform us about the parking fees. Its $64/night.
Bodde her 2 netter i mai 2024
Svar fra rb den 7. mai 2024
We do make sure that our overnight parking rate is very competitive in downtown with other hotels and we offer in and out privileges. We do list this cost on all websites as well. We appreciate you staying with us.

10/10 – Utmerket

Tim

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Just staying overnigbt. TV coverage was lousy no CBS or NBC. Front desk staff was outstandi g.
Bodde her 1 natt i mai 2024
Svar fra rb den 7. mai 2024
So glad to see the front desk took such great care of you.

10/10 – Utmerket

Donald

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything was extremely nice. The only complaint is that the Air Conditioner was very noisy when it was running
Bodde her 1 natt i april 2024
Svar fra rb den 1. mai 2024
We will have our engineers take a look at the air conditioner in the room you stayed in. We appreciate you letting us know about this so we can fix it. Glad the team took great care of you!

10/10 – Utmerket

Dalton

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was great with area information. Only thing we didn’t like was room type, booked king but got queen.
Bodde her 6 netter i april 2024
Svar fra rb den 30. apr. 2024
Thank you for staying!

10/10 – Utmerket

Laura

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Always enjoy my stay at any Hilton
Bodde her 3 netter i april 2024
Svar fra rr den 1. mai 2024
Thank you for your loyalty to Hilton hotels!

8/10 – Bra

Peggy

Great location for going to the Paramount.
Bodde her 1 natt i april 2024
Svar fra Rb den 27. apr. 2024
We hope you enjoyed the show at Paramount.

10/10 – Utmerket

Bonnet

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Friendly and helpful staff
Bodde her 3 netter i april 2024
Svar fra rb den 25. apr. 2024
I am glad the team made you feel welcome!

10/10 – Utmerket

Janice

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra rb den 23. apr. 2024
Thank you so much for staying!

10/10 – Utmerket

Diana

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very Beautiful Hotel 😍
Bodde her 1 natt i april 2024
Svar fra rb den 22. apr. 2024
Thank you for the compliment!

10/10 – Utmerket

Carlos

Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was good, just note that parking is $64usd (approx $100 cad),
Bodde her 1 natt i april 2024
Svar fra rb den 22. apr. 2024
It was our pleasure hosting you. We do make sure our parking price is competitive in downtown.

8/10 – Bra

Karina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra rb den 18. apr. 2024
Thanks for staying!

10/10 – Utmerket

Corey og Quincy

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room we had was very clean and nice! We decided to park onsite, before realizing it was $64!! We were shocked at the price.
Bodde her 1 natt i april 2024
Svar fra rb den 17. apr. 2024
We appreciate your feedback. We do make sure that our parking rate is competitive in downtown Seattle. This rate is inclusive of taxes. Glad you enjoyed your stay!

10/10 – Utmerket

Loruhama og Beaverton

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was right in downtown parking is not free but it was very convenient to have the parking garage. The hotel is very nice and beautiful, breakfast was good the room was nice and clean, pool and hot tub were great too a little smaller than expected but kids really had a blast, we enjoyed our stay will definitely be coming back and staying here again.
Bodde her 1 natt i april 2024
Svar fra rb den 16. apr. 2024
I am so glad to see you had such a nice experience! Sincerely, Rachel Blake General Manager

8/10 – Bra

Jason

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra rb den 15. apr. 2024
We hope you return soon!

10/10 – Utmerket

sheila

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
So easy for downtown Seattle. Everything at your fingertips. Yay!
Bodde her 1 natt i april 2024
Svar fra rb den 15. apr. 2024
It was a pleasure hosting you. Glad you enjoyed our location!

10/10 – Utmerket

jesus ivan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel and great costumer service
Bodde her 1 natt i april 2024
Svar fra rb den 15. apr. 2024
It was a pleasure hosting you!

8/10 – Bra

Monica og Denver

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It would be nice if they included breakfast.
Bodde her 2 netter i april 2024
Svar fra rb den 12. apr. 2024
Thank you so much for choosing our property!

10/10 – Utmerket

Guillermo

Bodde her 3 netter i april 2024
Svar fra rb den 1. mai 2024
We hope you return soon.

8/10 – Bra

Heather

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Its located right downtown Seattle, just a 15 min walk from Pike Place Market. Definitely secure. The staff is amazing!
Bodde her 3 netter i april 2024
Svar fra rb den 9. apr. 2024
Glad our team took such great care of you!

10/10 – Utmerket

Derek

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was great, room very clean and my daughters loved the pool.
Bodde her 1 natt i april 2024
Svar fra rb den 8. apr. 2024
We are so glad they enjoyed it.

6/10 – Grei

Kai

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Front desk is extremely helpful. However, we asked for housekeeping service, but no one showed up. Ran out of toilet paper
Bodde her 4 netter i april 2024
Svar fra rb den 8. apr. 2024
We checked our paperwork and it looks like there was a do not disturb on your door. I am sorry that you did not get service. We hope you return.

10/10 – Utmerket

Susana

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The gentleman who checked us in (I wish I remembered his name!) was incredibly helpful. He went out of his way to tell us about the amenities, dinning options, parking and local attractions. He has excellent customer service. Thanks to him we started out with a great experience on our stay.
Bodde her 1 natt i april 2024
Svar fra Rb den 8. apr. 2024
I am glad the front desk took such great care of you.

10/10 – Utmerket

Samantha

Likte: Fasiliteter
Great place
Bodde her 1 natt i april 2024
Svar fra Rb den 8. apr. 2024
We hope you return.

10/10 – Utmerket

Edwin og Dallas

Bodde her 5 netter i mars 2024
Svar fra Rb den 8. apr. 2024
Thanks for the 5 stars!

10/10 – Utmerket

Taylor

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Our family had the best time in Seattle! The staff at the Hilton were fantastic. Our kids enjoyed the pool and the restaurant downstairs. 10/10 stay!
Bodde her 2 netter i april 2024
Svar fra rb den 5. apr. 2024
So glad the kids had fun!

8/10 – Bra

Michael

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed in several hotels over this trip. This was by far the best experience. I don't have time to go on and on about the good things. The only issue we had was the cost of the parking was $69 US a day.
Bodde her 3 netter i mars 2024
Svar fra rb den 1. apr. 2024
So glad you had such a nice experience!

2/10 – Forferdelig

chloe

Bodde her 2 netter i mars 2024
Svar fra rb den 22. apr. 2024
I am sorry you did not have a good experience. Please reach out to me personally so we can discuss your concerns. Sincerely Rachel Blake General Manager

10/10 – Utmerket

Jennifer

Bodde her 1 natt i mars 2024
Svar fra rb den 22. apr. 2024
Glad you enjoyed it!

10/10 – Utmerket

Zenobia

Bodde her 2 netter i mars 2024
Svar fra rb den 17. apr. 2024
Thank you for choosing to stay with us!

2/10 – Forferdelig

Kristin

Reiste med familie
Likte ikke: Personale og service
The last min charges added on to my stay has been ridiculous. Parking was $64 that they dont tell you ahead of time, but since its in the fineprint hidden deep in your reservation its whatever. But i had THREE different reps tell me the pet DEPOSIT would be refunded as long as there was no mess. But once i checked out i found out its NOT refundable. They were kind enough to offer a refund for the misinformation, but now not only did i not get a refund but they charged me an additional $59 and they cant even tell me what its for. All i got was transferred to a vm to voice my complaints. All together a one night stay here was nearly $400 for a subpar room and shady practices. Im furious.
Bodde her 1 natt i mars 2024
Svar fra rb den 1. apr. 2024
I apologize for your experience. We do post our parking charge on all of our websites. All of the hotels in downtown charge for parking. I am sorry you missed this when booking. It looks like your room rate was lower than you indicated. Please reach out to me so that I can address your concerns personally. Sincerely, Rachel Blake General Manager

10/10 – Utmerket

Madison og San Marcos

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a lot of fun.
Bodde her 3 netter i mars 2024
Svar fra rb den 27. mars 2024
So glad you had a nice time.

8/10 – Bra

Kevin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy walking to everything
Bodde her 1 natt i mars 2024
Svar fra rb den 27. mars 2024
We do have a great location near the convention center, Paramount Theater, Climate Pledge, shopping and Pike Place market.

10/10 – Utmerket

LIGAYA

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra rb den 27. mars 2024
We appreciate the 5 rating :).

8/10 – Bra

Jennifer

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
The only thing wrong was that the heating unit made noise the entire night.
Bodde her 1 natt i mars 2024
Svar fra rb den 25. mars 2024
We will have our engineering team take a look at the HVAC in that room. Thank you for letting us know.

4/10 – Dårlig

sukhdeep

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Room was really dirty
Bodde her 1 natt i mars 2024
Svar fra Chio - AGM den 21. mars 2024
Thank you for staying with us and taking the time to leave us a review. We hear your concerns about the cleanliness of the hotel. Was there any specific area that was dirty? Would you like to share more details so that we can address it? Our housekeeping team work very hard to make sure to provide clean rooms so we are very disappointed to hear that. We appreciate your feedback!

10/10 – Utmerket

Lorena

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
N/a
Bodde her 4 netter i februar 2024
Svar fra Rb den 22. mars 2024
Thank you for being our guest.

2/10 – Forferdelig

Lauren

Bodde her 1 natt i mars 2024
Svar fra Rb den 8. apr. 2024
I am sorry you did not have a great experience. Please reach out to me directly so I can assist you personally. Sincerely Rachel Blake GM

10/10 – Utmerket

Luis antonio

Bodde her 2 netter i mars 2024
Svar fra rb den 1. apr. 2024
Thank you for staying with the Hilton Garden Inn Seattle Downtown.

6/10 – Grei

Karlene

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The room we had the heater made noise all day and night
Bodde her 2 netter i mars 2024
Svar fra rb den 11. mars 2024
I will have our engineering team take a look at the HVAC unit in that room. I am so sorry this happened. We hope that you return.

8/10 – Bra

Corey

Bodde her 2 netter i mars 2024
Svar fra rb den 29. mars 2024
We hope to see you again!