Hoteller i Saybrook

«Hotel itself was good. Customer service was lacking. Called a week ahead and day of asking if we could check in an hour early. Got there and were told we couldn’t, then saw several groups of people check in while we were waiting, we tried again and then they let us check in. Also told them our room was out of hand soap and body wash and never got it taken care of our entire stay.»

«Front desk staff seemed like he was not happy to be there. He did not tell us about the continental breakfast, check out time, asked if I was a Hilton honors member, etc. Seemed annoyed to have to look up my member number by phone number. Alright neighborhood and room was decent - definitely need some work in the room and cosmetic upgrades.»

«Impressed»

«The hotel is q true gem just on interstate 57 before the I74 interstate junction. It was very clean and comfortable. They have surprisingly nice amenities. They have guest laundry. Tony the front door personnel made it thatch nicer. He's very good with customer service. I will definitely comeback again .»

«We appreciated the kind staff however the room was not as we expected. The room was a bit stuffy and moldy-which I’m allergic to, so that was a bit difficult. Thank you»

«Nice and pleasant visit»

«Room was clean and staff was very helpful!»

«Clean»

«We came here late Thursday evening after severe storms in our area left us without electricity and water. We woke up early Friday to a room literally swarming with ants and packed up as quickly as possible, all while brushing ants off of ourselves. There was no management on site and no one willing or able to do ANYTHING other than take my name and number saying that management would contact me. They haven't. I have called multiple times only to get the run around and was even hung up on. AVOID ...

«This used to be much nicer with much more attentive staff. Staff we talked with, English is a second language. A bit difficult to understand The room furniture was well used, sofa bed showed lots of wear and tear. Bed was comfortable. We had an issue with their "room service". I would never order from them again. Overall, if you are just staying the night, might be worth the discounted price.»

«Room appeared clean, bathroom door knob was very loose and did not lock, breakfast consisted of dry cereal with no milk, instant oatmeal with no available water or milk to mix it with, there was syrup but no waffle maker, they did have yogurt, 1 apple and 1 orange, and a bottle of orange juice if you wanted to pour yourself a cup of juice. Oh they also had pieces of bread put into ziplock bags and a toaster plenty of jelly and butter»

«The room was clean, but it was very stuffy. The AC was not super effective. The staff was very friendly and helpful. The breakfast options were terrible. We went to eat somewhere else.»

«Hotel is a dirty disappointment. Needs a ton of maintenance. Pool was closed by health department. Room was only half cleaned. Left dirty towels and glasses. Room noisy from squeaking floors. Hallway carpets dirty. Poor breakfast choices.»

«Very clean Large suite Great location Very helpful staff»

«One of the worst experiences I’ve ever had. The place was extremely dirty. There were hairs in the bed, and it did not seem like the sheets had been changed between guests. The coffee pot also appeared to be unwashed and looked like it had been used to cook something other than coffee. The bathroom was in very poor condition. Overall, the cleanliness was unacceptable and needs serious attention to meet basic hygiene standards.»

«They overbooked then canceled my room 4 hours before check in»