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Anmeldelser av Comfort Inn & Suites Saratoga Springs

2.5 out of 5
Comfort Inn & Suites Saratoga Springs
17 Old Gick Rd, Saratoga Springs, NY

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 391 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 362 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 130 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 74 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 43 av totalt 1000 anmeldelser." "

8,2/10

Renhold

9,0/10

Personale og service

7,6/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Eileen McDonough

Reiste med familie
Likte: Personale og service
The staff was great. The property was not. It was still being renovated. The lobby was not open. The elevator did not work. The halls were dirty. Not worth the over $200 we paid for one night. Would not recommend. The staff was great but not a great hotel. Over priced and not worth the money.
Bodde her 1 natt i mai 2024
Svar fra Nikki den 14. mai 2024
While I'm happy to hear the staff was great during your stay, I sincerely apologize for the inconvenience the renovations had during your stay. We are trying hard to minimize the impact to our guests. We are hopeful that renovations will be wrapped up within the next few weeks. I hope you will book with us again once it is complete. We would love the opportunity to properly host you next time you visit Saratoga Springs.

8/10 – Bra

James

Likte: Personale og service
Nice
Bodde her 1 natt i april 2024
Svar fra Nikki den 3. mai 2024
Thanks for staying with us. We appreciate the review!

8/10 – Bra

Nancy

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was what we wanted--away from a conference. Perfect!
Bodde her 2 netter i april 2024
Svar fra Nikki den 29. apr. 2024
Thanks for staying with us. We appreciate the feedback, hope to see you again soon!

8/10 – Bra

Jack

Reiste med partner
Comfortable and always get a king size bed.
Bodde her 2 netter i april 2024
Svar fra Nikki den 28. apr. 2024
Thanks for your review. We appreciate the feedback!

10/10 – Utmerket

Alain

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Facile d’accès et à moins de 10 minutes du centre-ville de Saratoga.
Bodde her 2 netter i april 2024
Svar fra Nikki den 23. apr. 2024
Thank you for the great review! Hope to see you again on your next trip to Saratoga Springs!

8/10 – Bra

David

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice location
Bodde her 1 natt i mars 2024
Svar fra Nikki den 30. mars 2024
Thanks for your review! We are happy to hear you enjoyed your stay and found the location was in close proximity to many local businesses and attractions. We hope to see you again soon!

10/10 – Utmerket

Jared

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing people
Incredible customer service, we even had forgotten an expensive diamond necklace and panicked when we realized about an hours’ drive away. The reception found the necklace and kept it safe for our return. Great experience in every way and bless their hearts for securing this important piece for us.
Bodde her 1 natt i oktober 2023
Svar fra Nikki den 13. okt. 2023
Thanks for staying with us. We appreciate the great feedback and will share this with our team! Hope to see you again in the future!

10/10 – Utmerket

Rina

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra Nikki den 13. okt. 2023
Thanks for staying with us, we appreciate the great feedback!

4/10 – Dårlig

Jon

Forretningsreisende
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Noisy construction
Bodde her 2 netter i oktober 2023
Svar fra Nikki den 7. okt. 2023
We apologize you were un-happy with your stay. We are working very hard to minimize guest impact during renovations. Thanks for staying with us, we appreciate your feedback.

10/10 – Utmerket

William

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
No blackout curtains. Light from outdoor lamps shine in as does the early morning sun. Room was neat and clean but obviously well worn and old.
Bodde her 1 natt i september 2023
Svar fra Nikki den 22. sep. 2023
Thanks for staying with us, we appreciate your feedback.

10/10 – Utmerket

Joe

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice clean spot
Bodde her 1 natt i september 2023
Svar fra Nikki den 4. sep. 2023
Thanks for staying with us, we appreciate the feedback!

10/10 – Utmerket

Steve

Reiste med en gruppe
Maya at the front desk was wonderful - thank you Maya!!
Bodde her 1 natt i september 2023
Svar fra Nikki den 2. sep. 2023
Thanks for staying with us, I will make sure to forward this to Maya! We appreciate your feedback!

6/10 – Grei

Jack

Reiste med partner
The motel was in need of updates. Everything looked like it was cheap when new and no longer new.
Bodde her 1 natt i august 2023
Svar fra Nikki den 1. sep. 2023
I apologize we were not able to exceed your expectations during your stay. We are currently in the middle of full renovations of the property. All guest rooms will be fully updated. Thanks for your feedback.

4/10 – Dårlig

Christine

Reiste med partner
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Wifi kept dropping. A/C is very noisy. Toilet took 5 minutes to fill up. Room was very musty. However, the location is convenient for many activities. The are in the middle of a renovation so maybe some of these issues will be resolved.
Bodde her 2 netter i august 2023
Svar fra Nikki den 26. aug. 2023
We're sorry to hear you were un-happy with your stay. We are excited to say all of our guest rooms are being renovated and will be brand new. I hope we get a chance to host you properly in the future. Thanks for your feedback.

10/10 – Utmerket

Steven

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Off to the races
We were very pleased with our stay at Comfort Inn at Saratoga Springs. The cost was reasonable, considering it was the heart of racing season. This was our 3rd stay at this hotel. The desk staff are very friendly and welcoming. Fortunately/unfortunately, they were in the middle of a large renovation. Although this had no effect on our room, the surrounding vacant rooms were mid renovation. I am sure it will be beautiful when completed. The location is great. I would strongly recommend this hotel.
Bodde her 1 natt i august 2023
Svar fra Nikki den 21. aug. 2023
We hope to have renovations complete by the 1st of the year. Thanks for staying with us, we appreciate the feedback!

6/10 – Grei

Mark

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Good spacious room, but hotel renovations are happening.
Bodde her 1 natt i august 2023
Svar fra NIkki den 21. aug. 2023
Thanks for staying with us, we appreciate the feedback!

10/10 – Utmerket

phillip

Likte: Personale og service
Bodde her 2 netter i august 2023
Svar fra Nikki den 21. aug. 2023
Thanks for staying with us, we appreciate the feedback!

4/10 – Dårlig

Joshua

Forretningsreisende
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Disappointing - by the hotel and Hotels.com
For the record, I have never once gone out of my way to negatively review a stay - I consider myself easy - I use the hotel to sleep, work out, and for internet. Item 1: The property was undergoing a renovation. Hotels.com made no mention of this. While this was not a big issue for me, I believe Hotels.com should have known and it should be mentioned to patrons looking to book there. Item 2 was the internet, or lack thereof. My iPhone and laptop would not connect. I was provided the internet service provider phone number from the hotel staff, as this apparently is a common occurrence. It took me three phone calls and over 2 hours of my time to get the internet provider to manually add my devices to their network. I have never experienced anything like this - it was literally the only way for me to get basic internet access. Further, in order for my iPhone to connect, a setting had to be turned off (a setting Apple recommends for safety on public wifi connections). Item 3: I grabbed an orange for breakfast and there was a visible mold spot. Things happen, I get it. But adding to the list since I'm makin Item 4: There was no ability to pull the thick curtains together. As a result, no ability to keep sunlight out of the room in the early morning. Pictures of items 3 and 4 are attached. The hotel mentioned a possible refund, but the GM is OOO. I am writing Hotels.com in hopes you all might consider some sort of reimbursement given the facts outlined above.
Bodde her 2 netter i august 2023
Svar fra Lisa den 1. sep. 2023
I apologize you were unhappy with your stay, we will work hard to address these issues.

8/10 – Bra

Robert

Reiste med familie
Likte: Personale og service og romkomfort
Bodde her 2 netter i august 2023
Svar fra NIkki den 21. aug. 2023
Thanks for staying with us, we appreciate the feedback!

6/10 – Grei

rama krishna

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Under construction … rooms around my room are under construction … full of materials and open doors … not suitable for human habitation at the present time … all this they should have notified customer before hand !! Worst hotel I have stayed in my life
Bodde her 1 natt i august 2023
Svar fra Nikki den 11. aug. 2023
We're sorry you were un-happy with your stay. I will address your concerns. We appreciate the feedback.

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Gross
The place was extremely dirty, stained carpets and couches holes in walls just gross. Not worth 399.00 a night at all
Bodde her 1 natt i august 2023
Svar fra Nikki den 9. aug. 2023
I apologize you were un-happy with your stay. We are currently in the middle of full renovations. All of our guest rooms and common areas will be brand new. We hope to get the chance to properly host you in the future.

2/10 – Forferdelig

Pamela

Bodde her 1 natt i august 2023
Svar fra Nikki den 28. aug. 2023
We're sorry you were un-happy with your stay. I hope we were able to correct any issues during your stay with us.

4/10 – Dårlig

Christopher

Likte: Personale og service
Likte ikke: Renhold
Bodde her 1 natt i juli 2023
Svar fra Nikki den 23. juli 2023
We're sorry you were un-happy with your stay. We will work hard to fix the issues you experienced.

4/10 – Dårlig

Joseph

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Property is under construction but no warning prior to booking. No pool but photo showed one. Had to pay fee to cancel last days stay.
Bodde her 3 netter i juli 2023
Svar fra Nikki den 22. juli 2023
We're sorry you were un-happy with your stay. We will work hard to fix the issues you experienced.

10/10 – Utmerket

John

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Perfect Stay!
Bodde her 2 netter i juli 2023
Svar fra Nikki den 15. juli 2023
Thanks for staying with us, we appreciate the great feedback!

10/10 – Utmerket

jon og suffield

Likte: Personale og service
Bodde her 1 natt i juli 2023
Svar fra Nikki den 16. juli 2023
Thanks for staying with us, we appreciate the feedback!

10/10 – Utmerket

Julie

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The property was very clean, and the staff were very courteous.
Bodde her 1 natt i juli 2023
Svar fra Nikki den 9. juli 2023
Thanks for staying with us, we appreciate the review and hope to see you again soon!

8/10 – Bra

Julian

Bodde her 1 natt i juni 2023
Svar fra Nikki den 23. juli 2023
Thanks for staying with us, we appreciate the feedback!

4/10 – Dårlig

Sally

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juni 2023
Svar fra Nikki den 9. juli 2023
We're sorry you were un-happy with your stay. Please feel free to reach out directly with any comments or concerns. Thanks for staying with us

10/10 – Utmerket

Monica

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juni 2023
Svar fra Nikki den 9. juli 2023
Thanks for staying with us, we appreciate the review!

2/10 – Forferdelig

Scott

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juni 2023
Svar fra Nikki den 9. juli 2023
We're sorry you were un-happy with your stay. Please feel free to reach out to us with any comments or concerns. Thanks for staying with us.

10/10 – Utmerket

William

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Mark was awesome. I was super grateful to find a room here during a busy weekend in Saratoga springs. Although there were signs for ongoing construction, they could have fooled me. I had a great stay, and wouldn't hesitate to book a room again. I'm assuming they're updating the rooms? Which means they will probably charge more. IT'S WORTH IT!
Bodde her 1 natt i juni 2023
Svar fra Nikki den 24. juni 2023
Thank you for a great review! It's always good to hear, I will share this with Mark. Yes, we are updating all the guest rooms which we are very excited about. Hope to see you again!

8/10 – Bra

Keith

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i juni 2023
Svar fra Nikki den 23. juni 2023
Thanks for staying with us, we appreciate the feedback!

6/10 – Grei

margery og High bridge

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Thank god the place is getting renovated but honestly just a deep clean would be a good start. Staff was helpful and kind.
Svar fra Nikki den 20. juni 2023
Thanks for staying with us, we appreciate the feedback. We hope you will book with us again when the hotel is fully renovated.

2/10 – Forferdelig

Fathima

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juni 2023
Svar fra Nikki den 23. juni 2023
We're sorry you were un-happy with your stay. We will work hard to fix the issues you experienced.

10/10 – Utmerket

Chris

Reiste med partner
Nice room. Clean. Complimentary breakfast in morning. Front desk people were super nice and welcoming
Bodde her 1 natt i juni 2023
Svar fra Nikki den 23. juni 2023
Thanks for staying with us, It's always great to receive positive feedback!

8/10 – Bra

Ed

Bodde her 2 netter i juni 2023
Svar fra Nikki den 20. juni 2023
Thanks for staying with us, we appreciate the feedback!

4/10 – Dårlig

Andrew

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
No room cleaning. Wifi was down most of the time.
Bodde her 3 netter i juni 2023
Svar fra Nikki den 17. juni 2023
We're sorry you were unhappy with your stay. We will work hard to fix the issues you experienced. Thanks for staying with us, we appreciate the feedback.

6/10 – Grei

Guy

Reiste med familie
Likte: Personale og service
I liked the onsite staff, the breakfast is prety good. What I didn't like was there are limited emendities, the building is being repaired, which could explain the rusty water in the sink, toilet and shower which was disgusting.
Bodde her 2 netter i juni 2023
Svar fra Nikki den 17. juni 2023
We're sorry you were un-happy with your stay. We will look into the reason why the water was rusty, I do apologize for the inconvenience this caused during your stay. I hope you will consider booking with us again. Thanks for staying with us, we appreciate the feedback.

8/10 – Bra

David

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Wonderful property , nice location
Bodde her 1 natt i juni 2023
Svar fra Nikki den 13. juni 2023
Thanks for staying with us, we appreciate the feedback!

10/10 – Utmerket

Ty

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Loved the staff.
Bodde her 2 netter i juni 2023
Svar fra Nikki den 6. juni 2023
Great to hear, I will share this with the team! Thanks for staying with us, we appreciate the review!

10/10 – Utmerket

Mohammad

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Love it…
Bodde her 1 natt i mai 2023
Svar fra Lisa den 31. mai 2023
Thank you for your feedback, we look forward to seeing you soon. Have a great day.

6/10 – Grei

Pierre og North Dartmouth

Likte: Personale og service
Bodde her 1 natt i mai 2023
Svar fra Nikki den 1. juni 2023
Thanks for staying with us, we appreciate the review!

10/10 – Utmerket

Arnold og Jamaica

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2023
Svar fra Nikki den 1. juni 2023
Thanks for staying with us, we appreciate the review and hope to see you again!

8/10 – Bra

Laurie

Likte: Renhold og personale og service
Clean, great staff. Room desperately needs updating. Peeling wallpaper, stains on furniture.
Bodde her 1 natt i mai 2023
Svar fra Carolyn den 29. mai 2023
We are very happy to say that we are undergoing a full remodel of the hotel and hope you come back to stay with us once its complete. Thank you for staying with us, we appreciate the feedback!

2/10 – Forferdelig

Janiya

Likte ikke: Personale og service
Bodde her 1 natt i mai 2023
Svar fra Nikki den 29. mai 2023
We're sorry you were un-happy with your stay. We appreciate the review.

6/10 – Grei

Cindy

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
No restaurant as advertised. A/C/ heater unit doesn’t stay on. Dislike dirty carpeted floors.
Bodde her 2 netter i mai 2023
Svar fra Nikki den 28. mai 2023
I apologize we were not able to meet your expectations during your stay. We are currently under new ownership and will be getting started on a full remodel of the hotel, which we are very excited for! I hope you will consider booking with us again in the future so we have the chance to provide you with a great stay. We appreciate your feedback.

10/10 – Utmerket

Emily

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
nice
Bodde her 1 natt i mai 2023
Svar fra Lisa den 25. mai 2023
We appreciate your feedback and look forward to seeing you in the future.

4/10 – Dårlig

Dr. Kirsten og Amherst

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Doors did not close properly
Bodde her 1 natt i mai 2023
Svar fra Nikki den 22. mai 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. I hope you will consider staying with us again.

2/10 – Forferdelig

maryi

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Room full of bed bugs
Stayed at this hotel for a graduation and my family and I ended up full of bed bug bites DONT STAY HERE.
Bodde her 2 netter i mai 2023