Dear Mr. Phillip, What an honor! Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR.

Dear Mrs. Michelle, Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR.

Thank you for taking the time to rate your experience, your comments will surely be taken into consideration to improve the experience of our guests. We hope you can return soon! Best regards, Communication & PR.

Dear Mr. Derrick,Thank you very much for your kind rating, we are very happy to know that our location, comfort and facilities met your expectations. Thank you for your preferences Best regards, Communication & PR.

Dear Mr. Pablo, What an honor! Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR.

Dear Mr. Erick, Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR.

Estimado Sr. Anselmo, ¡Muchas gracias! Nos llena de satisfacción leer que nuestros huéspedes valoran su estancia como excelente, gracias por su preferencia y esperamos tener la oportunidad de hospedarlo nuevamente.Saludos, Departamento de Comunicación & Relaciones Públicas.

Dear Elizabeth,Thank you for your comments. We would like to apologize for the inconvenience during your stay, we are making improvements to be able to attend our guests as they deserve. Thank you again and we look forward to the opportunity of welcoming you again. Kind regards,Communication & PR.

Estimado Sr. Rafael,Muchas gracias por su comentario y su puntuación, desde luego que nos encantaría escuchar sus sugerencias. Estaremos esperándole.Saludos, Departamento de Comunicacion y Relaciones Publicas.

Dear Mr. Joel,Thank you very much for your kind rating, we are very happy to know that our location, comfort and facilities met your expectations. Thank you for your preferences Best regards, Communication & PR.

Dear Mr. Joel,Thank you very much for your kind rating, we are very happy to know that our location, comfort and facilities met your expectations. Thank you for your preferences Best regards, Communication & PR."

Dear Mr. Clayan, What an honor! Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR.

Estimado Sr. Lorenzo, Muchas gracias por su puntuación y aportación, que gusto saber que disfrutó de nuestras instalaciones. ¡Esperamos poder servirle pronto una vez más! Saludos,Departamento de Comunicación & Relaciones Públicas.

Dear Mrs. Valery,Thank you very much for your kind rating, we are very happy to know that our location, comfort and facilities met your expectations. Thank you for your preferences Best regards, Communication & PR.

Dear Ms. Odile, Thank you for your comments about your stay with us. We apologize for any inconvenience during your stay. Regarding the treatment of the staff, our Quality Department is training them in customer service. On the other hand, we are maintaining and remodeling our facilities to prevent situations like this from happening again. We hope you will return soon and enjoy the improvements. Best regards,Communication & PR.

Dear Ms. Odile, Thank you for your comments about your stay with us. We apologize for any inconvenience during your stay. Regarding the treatment of the staff, our Quality Department is training them in customer service. On the other hand, we are maintaining and remodeling our facilities to prevent situations like this from happening again. We hope you will return soon and enjoy the improvements. Best regards,Communication & PR.

Estimado Sr. Modesto, Gracias por compartir su experiencia y comentarios, esto nos ayuda a saber la experiencia real del huésped. Estamos trabajando en la remodelación y mantenimiento de nuestras instalaciones para ofrecerle un mejor servicio. En cuanto al minibar vacío se da cuando el huésped decide no dejar crédito para consumos adicionales en su habitación. Las amenidades también varían de acuerdo con la categoría de habitación que el huésped elija. Lamentamos los inconvenientes.Saludos,Departamento de Comunicacion y Relaciones Publicas.

Dear Mr. Rafael,Thank you for rate and sharing your comments. We hope you come back soon.Best regards,Communication & PR.

Dear Mrs. Xiomara,Thank you very much for your kind rating, we are very happy to know that our location, comfort and facilities met your expectations. Thank you for your preferences Best regards, Communication & PR.

Dear Mrs. Stephanie, What an honor! Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR.

Dear Mr. Yvenson,What an honor! Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR.

Estimado Sr. Jose,Gracias por compartir su experiencia. Lamentamos los inconvenientes que tuvo durante su estadía, nos hubiese gustado que se ponga en comunicación con el departamento de Concierge para brindarle la debida atención a su situación. Estamos remodelando y dando mantenimiento a nuestras areas para evitar que situaciones como esta se repitan. Esperamos regrese pronto.Saludos,Departamento de Comunicacion y Relaciones Publicas.

Dear Mrs. Carolina, What an honor to receive your words, we are very pleased to know you were satisfied with our services. We hope you come back soon.Best regards, Communication's & PR.

Dear Mr. Daniel, Thank you for taking the time to rate your experience. We hope you can return soon.Best regards.Communication & PR.

Dear Mr. Walt, Thank you for taking the time to rate your experience. We hope you can return soon.Best regards.Communication & PR.

Dear Mr. Michael, What an honor! Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR. "

Dear Mrs. Carmen, Thank you for your kind words, we are pleased to read that our guests have enjoyed a good time with us at this beautiful location on the coast of the Caribbean Sea, we hope you can come back soon. Best regards, Communications & PR.

Dear Mrs. Julie,Thank you for writing. We are sorry to read that you returned home with this impression. We regret that we did not meet your expectations during your recent visit. Your opinion is very important to us and is the main source to detect the points to improve, so we assure you that these will be transmitted to the relevant areas to review our care procedures and thus avoid repeating a bad impression, thank you very much for your input.We hope that you will return soon and that we can offer you a completely satisfactory stay.Best regards,Communications & PR.

Dear Mr. Carl, Thank you very much! We are pleased to read that our guests value their stay as excellent, thank you very much for mentioning the points that pleased you the most and the suggestions you have for our services, of course we will take them into consideration. Thank you for your preference and we look forward to hosting you again. Best regards, Communication & PR

Dear Mrs. Rosa, Thank you for your contribution, we are pleased to know you were satisfied with our facilities, we hope you can come back soon, we would be happy to serve you once again. Best regards, Communications & PR.

Estimada Sra. Ana, ¡Muchas gracias! Nos llena de satisfacción leer que nuestros huéspedes valoran su estancia como excelente. Gracias por su preferencia y esperamos tener la oportunidad de hospedarlo nuevamente. Saludos, Departamento de Comunicación & Relaciones Públicas.

Dear Mr. Arthur,We greatly appreciate your suggestions and comments on the points of opportunity to improve the experiences we provide our guests. We are making improvements to be able to attend our guests as they deserve. Best regards,Communication & PR.

Dear Mr. Francis, Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR.

Dear Mr. Jorge, Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR.

Dear Mrs. Ingrid, Thank you for your kind words, we are pleased to read that our guests have enjoyed a good time with us at this beautiful location on the coast of the Caribbean Sea, we hope you can come back soon. Best regards, Communications & PR.

Estimado Sr. Ruben, Muchas gracias por tomarse el tiempo en puntuar su experiencia, nos da mucho gusto saber que nuestros servicios estuvieron a la altura de sus expectativas. Ojalá pueda volver pronto. Saludos. Departamento de relaciones publicas.

Dear Mr. Cesar, What an honor! Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR.

Estimada Sra. Nadine, ¡Muchas gracias! Nos llena de satisfacción leer que nuestros huéspedes valoran su estancia como excelente. Gracias por su preferencia y esperamos tener la oportunidad de hospedarlo nuevamente. Saludos, Departamento de Comunicación & Relaciones Públicas.

Dear Mrs. Manuela, What an honor! Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR.

Dear Mr. Carlos, What an honor! Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR. "

Dear Mr. Lee, What an honor! Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR.

Dear Cinthia, Thank you for sharing your experience with us, let us apologize for the inconveniences that occurred during your stay, unfortunately we had a failure in the air conditioning, and we were making repairs to prevent this situation from recurring. You were not notified in advance because it was an unplanned situation and we acted as soon as possible to fix it. We hope you give us the opportunity to host you again and improve your experience.Best regards,Communications & PR.

Dear Emmanuel, Thank you very much for taking the time to rate your experience, let me invite you to stop by the concierge department located in the lobby and talk to us, we are here to listen and serve you.Best regards. Public Relations Department.

Dear Mrs. Manuela, What an honor! Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR.

Dear Tierra, Thank you for taking the time to rate your experience, we regret not having met all your expectations. We hope you can return soon.Best regards.Communication & PR.

Dear Mr. Anthony, Thank you! your words mean everything to us! We are so happy to know you feel satisfied with your stay, hopefully you will decide to visit us again! Best regards.Communication & PR.

Dear Mrs. Rosy, What an honor! Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR.

Dear Mr. Joel, Thank you for sharing your experience with us, this is how we can see which areas need more attention. I am sorry to read that there was confusion in the manners of our staff, I assure you that we will reinforce our procedures to be able to provide the information in a proper way so that you can enjoy as much as you can. I would also like to offer an apology as the impression you have taken from our staff is not ideal and does not go with the reputation we have achieved over the years, Catalonia has always been characterized by providing quality service and we will continue to do so. Thank you for taking the time to express your feelings, we hope you return soon.Best regards,Public Relations Department

Dear Mr. Jhonny, Thank you! your words mean everything to us! We are so happy to know you feel satisfied with your stay, hopefully you will decide to visit us again! Best regards. Communication & PR.