Hoteller nær Santa's Village

«Cute place with very easy to connect with owners, right by great shops and restaurants and along the river. »

«The spa was relaxing.»

«they complained that we smell like Marijuana even when we smoked outside »

«It was everything I needed I enjoy a bigger space with a full kitchen»

«The gentleman at the front desk was very nice. When we got into our room, we found it was never cleaned. He quickly found a different room to put us in and that room still had garbage in one of the cans. There was no soap in the bathroom to wash our hands with. I feel we should have gotten SOMETHING....literally anything for the inconvenience of getting into a room that was never cleaned.»

«Staff were friendly but the place was untidy»

«The room seemed clean on surface, then found old toothpaste marks dried on the bathroom countertop. The bathroom sink would not drain and the toilet only flushed once. The hotel windows face the freeway so it is very noisy at night. The building itself could use a little more lighting outside at night. »

«Elevator was out of service pool was closed main floor had no floor due to construction no help was offered to get luggage to and from second and third floor breakfast wasn’t great nor fresh curtains was too short in the room so much lighting was coming in bath dry towels wasn’t thick the hallways had a bad smell and odor very different from the last time I stayed here a couple months ago »

«Everything was so nice and well kept. The staff was extremely helping and would keep up with restocking when asking for help.»

«The check in staff was very helpful »

«We immediately noticed two issues in our room: the sink plug was broken, and the bedside lamp on the right side of the bed was unusable as there was no nearby outlet. The more serious issues was when we discovered that the bed linen had not been changed from the previous guests. The bottom sheet had visible urine stains and was heavily creased, indicating prior use which we reported to the receptionist on duty, Tom. We got clean sheets, which we had to change ourselves, when we discovered ...

«We are not exaggerating when i say this was my worst stay @ a hotel ever. I came in w my friend & i asked 2 use the bottom floor restroom before i checked in. They said yes led me nowhere then spoke in a different language. I checked in was given 1 bed when i reserved 2 double beds. The bed had NO boxspring was on stilts like a pop up bed, the chair had sooo many STAINS, the fitted sheet didnt fit so i slept on the plastic covering the mattress. NO coffee machine, no hair dryer, NO ICE MACHINE, ...

«Very disappointed, hotel needs immediate improvement, »

«Everything was perfect super clean staff friendly location was close to our event. Very comfortable there. Food was amazing.»

«Staff is always great. It’s right outside the city so it’s less noise and safe for kids. We traveled from out of state, bad weather hit our state and we had to extend our trip. They were super accommodating in making things work! I always choose this location when traveling to Chicago. They’re the best. »