2/10 – Forferdelig
Gayle
Reiste med en gruppe
15. des. 2025
Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
We recieved an expedia upgrade upon checki in. Everything went south from there.
We checked into our room; the toilet screamed, not ehistled -- but literally shrieked everi minute or so for 30nseconds. I reported this right away. They said they would send someone to look into it. When we returned to our room later in the evening, the toilet was still screaming. We turned the water off to silence it.
The next day i reported it again...... continued to listen and live with it, alternating of turning the water off. The 5th evening the screaming was unbearable.... we took a video of the noise and went back to the main desk and played it for the Manager .
She sent a plumber within an hour --930 pm...
Alas he changed out a few things and silence....
Every time we called the main desk -- we were greeted with: oh you have a free upgrade with expedia.... we were allotted 30 minutes extra on the late check out.
The servering staff were all very pleasant, the food however was mediocure at best. Ala carte meals were very dissapointing. Food was dry,overcooked and tasteless.
The hotel seems to be dated and slightly run down. In talking to fello travellers the consistent theme was 3-5 years ago it was way better.
The beaches however were amazing.
I would not return to this resort. I will however go bac to hualtuco
Gayle
Bodde her 9 netter i desember 2025
