Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.

Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.

Thank you, Michelle, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found a few issues in the home. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!

John, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We aim to make the price of our rentals as completely transparent as possible and provide a breakdown of each cost you pay towards the rental before, and throughout the booking process, including all fees and taxes. We apologize for the inconvenience and hope we can host you again!

Thank you, Carl, for your feedback! We are happy you enjoyed the location of the home. We sincerely apologize you have found few issues in the home. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!

We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

We are disheartened to read that you experienced issues that kept you from fully enjoying your stay. We apologize for the maintenance and cleanliness issues you encountered and our local manager assured us that the property will be inspected and the issues addressed. As this is a large home, sometimes in the hottest months it can get a little warm and we want you to know that our local team would have been happy to provide fans had they known you were uncomfortable. We hope to have the opportunity to better impress you in the future and provide an amazing vacation experience.

Thank you for your review, Anne and we are glad to know that you've enjoyed your stay with us. We appreciate your preference and have forwarded it to our local operations manager to consider in the future and we do hope we will have another chance to host you for a wonderful stay in the future.

Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. Local staff is always available to assist if there are amenities in the home that fall short. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Hi Gloria, Thank you for your review, and we sincerely apologize for the issues you experienced during your time with us. We apologize that your experience in our home was not the vacation you had planned and for which we strive to provide our guests. We appreciate you notifying us promptly of the issues you encountered during your stay so that we could take the appropriate steps toward a resolution. Our local manager has been aware of these issues, and we will work with our homeowner to make the necessary improvements to the home. We hope you will give us the opportunity to host you again

Thank you for taking the time to provide your feedback, we're so pleased that you loved the home, location and views! We're sorry you found the balcony furniture to be a bit lacking and the cooling system tricky to navigate--we have provided this input to the local team. Thank you for being our guest and we hope to host you again.

Hi Kindra, Thank you for the compliments, and we love hearing how much you enjoyed your stay with us! We wish we would have known about the master bathroom toilet and the front door lock or we could have helped out. Next time don't forget to call our 24/7 guest hotline so that your stay is exceptional. We will also pass on your home recommendations to the homeowner as well. You were the perfect guests, and we appreciate you taking care of our place as if it were your own. Please come and stay again at any time!

Hi Laura, Thank you for taking the time to leave this review. We’re so sorry to hear that your experience with us was not as great as it should have been and we do apologize for the issues you encountered. We stock each home with what is called a "starter supply" of basic items. It is not designed to be an unlimited supply but, rather, to get a typical reservation through a weekend or get folks started so that they can enjoy their arrival days, take inventory, and pick up whatever else is needed to get them through their trip. However, please be assured that our local Operations Team is following up on everything you've mentioned and will make sure each item is addressed as needed. If there is anything else we can do for you, please reach out to our 24/7 guest hotline and we look forward to hosting you again!

Hello Amanda, Thank you for taking the time to leave us this review. We are delighted to hear your stay with us was a memorable one with the beautiful south-facing views from the patio. We look forward to welcoming you back in the future.

Hi Jerry, Thank you so much for the review and kind words about our property. We hope that you made yourselves right at home. That being said, we are sorry to hear about the issues that came up during your stay but glad that you contacted our 24/7 guest hotline to let us know about the freezer and wine cooler. Also, we wished we had known about the grill that was not working at the time, so we could have helped out then. Please let us assure you that everything you've mentioned has since been addressed by our Homecare Team to prevent similar issues moving forward. We value your feedback, and your comment about upgrading the pots and pans has been passed along to the homeowner. By the way, you were perfect guests, and we appreciate you taking care of our place as if it were your own. Please come back and visit us again at any time.