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Anmeldelser av Hilton Santa Fe Historic Plaza

4 out of 5
Hilton Santa Fe Historic Plaza
100 Sandoval St, Santa Fe, NM

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 486 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 274 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 119 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 68 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 53 av totalt 1000 anmeldelser." "

9,0/10

Renhold

8,6/10

Personale og service

7,8/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Manuel

Likte: Renhold og overnattingsstedets bygg og tilstand
Nice
Bodde her 2 netter i mai 2024

8/10 – Bra

Yolanda

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was walking friendly near a church shops. I wasnt pleased for the price of hotel, no bath tub, limited amount of tv stations. Rotary tv stations. All in all pleased.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

James og PORTLAND

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
High quality hotel in a convenient location. Great service and very nice room.
Bodde her 5 netter i april 2024
Svar fra GM den 13. mai 2024
Great to have you spending time in Santa Fe.

10/10 – Utmerket

Marlys

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
kind enough to return lost article...hurray for housekeeping
Bodde her 6 netter i april 2024
Svar fra GM den 13. mai 2024
Thank you for the recognition of the staff. travel safe.

10/10 – Utmerket

Perry og Washington

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra GM den 9. mai 2024
Thank you for visiting Santa Fe. safe travels.

8/10 – Bra

John

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Enjoyed the property and it was convenient to the sites in Santa Fe. My main issue was that my request for a king room was not met. We got 2 double beds. I was told that room type is not guaranteed through 3rd party booking. They did offer to switch us for the last 2 nights.
Bodde her 3 netter i mai 2024
Svar fra GM den 10. mai 2024
Thank you for the review and staying in Santa Fe. Yes the 3rd party rooms are called run of house and subject to availability upon request. The desk does its best to accommodate all requests. Travel safe.

4/10 – Dårlig

Richard

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
At the rate we paid no BREAKFAST was included! $375 outrageous 😡
Bodde her 1 natt i april 2024
Svar fra gm den 21. apr. 2024
Thank you for your feedback. The rates are competitive with all other down town Santa Fe hotels. Inflation and costs have gone up for all aspects of lodging. We do offer packages that include breakfast on the Hilton booking page. Travel safe.

4/10 – Dårlig

Teri

Reiste med partner
Likte ikke: Personale og service
Advertised a free breakfast, but charged $20.00 per person for a complementary breakfast!
Bodde her 2 netter i april 2024
Svar fra GM den 18. apr. 2024
Breakfast packages are part of our inventory, if you purchase a package breakfast is included. The breakfast buffet and live stations are 19. per person. I am sorry for you confusion.

10/10 – Utmerket

Zac

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean room and a great location.
Bodde her 3 netter i mars 2024
Svar fra GM den 4. apr. 2024
Travel Safe, thank you for your business.

10/10 – Utmerket

Deborah

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was friendly and helpful, and the rooms were pleasant.
Bodde her 3 netter i mars 2024
Svar fra GM den 2. apr. 2024
Please visit again soon and thank you for your business.

8/10 – Bra

James

Reiste med en gruppe
Likte: Renhold og personale og service
.
Bodde her 1 natt i mars 2024
Svar fra GM den 2. apr. 2024
Travel safe and thank you for your visit to Santa Fe.

8/10 – Bra

Kristin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I love the convenience of the hotel. There was a big party going on downstairs and we couldn’t hear it from our room. The beds are pretty uncomfortable and take some getting used to. I hoping that one day they will upgrade them. We tried to extend our stay one more day and were told by the front desk clerk to come back the next day, but he was on the desk again. So, took it upon myself and we went back on Expedia and found a room across the street for less. We will come back to the Hilton again as it is my families’ favorite place to stay in Santa Fe.
Bodde her 2 netter i mars 2024
Svar fra GM den 2. apr. 2024
Thank you for staying with us at the Hilton. The mechanical systems have been reducing some of our occupancy this spring. I am happy you found accommodations close.

8/10 – Bra

Dharmesh

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close the the downtown/shopping /dining.
Bodde her 2 netter i mars 2024
Svar fra GM den 21. mars 2024
Thank you for making Hilton part of you Santa Fe adventures. safe travels.

6/10 – Grei

lukemichael

Reiste med kjæledyr
Likte: Renhold
Likte ikke: Fasiliteter
Hot tub was broken and room service didnt answer for 2 hrs so had to walk down to resturaunt. Drove 14hrs and I was looking forward to relaxing in the hot tub and having a nice dinner in the room since I had another 12hrs of driving the next day. Overall meh.
Bodde her 1 natt i mars 2024
Svar fra GM den 20. mars 2024
The hot tub took a hard hit with guest adding shampoo to the water. this created all kinds of problems. We had a valve fail, and electrical issues . I do apologize for the inconvenience.

10/10 – Utmerket

Elizabeth

Bodde her 1 natt i mars 2024
Svar fra GM den 18. apr. 2024
Thank you for staying with us on your Santa Fe adventure.

6/10 – Grei

Jeffrey

Reiste med familie
Likte: Fasiliteter
Nice place, however, they never fixed the HVAC system (Heat did not work). Front desk people were nice. Using the bathroom sink faucet always got water on the counter top due to a design flaw.
Bodde her 3 netter i mars 2024
Svar fra GM den 20. mars 2024
The systems are being changed out, I do apologize for the inconvenience.

10/10 – Utmerket

Robert

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great room, great location; initial drive in and parking experience needs work.
Bodde her 2 netter i mars 2024
Svar fra GM den 11. mars 2024
Thank you for the review, downtown parking is always a challenge. The que for parking is limited but out lot allows for space for everyone. Safe travels.

6/10 – Grei

Keita

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
Walls are paper thin. Checked in and gave us a king when we specifically asked for a double. Room they charged us to was facing a construction zone :( Staff was friendly. Sheets had stains.
Bodde her 3 netter i mars 2024
Svar fra GM den 11. mars 2024
The city continues to improve the downtown area. I do apologize for the inconvenience. Thank you for visiting Santa Fe.

4/10 – Dårlig

Tanya

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
For the price I paid I don’t feel like it was worth the stay there. The room reminded me of a La Quinta and seemed a little out dated. The door to the room didn’t shut properly and made me feel unsafe
Bodde her 1 natt i mars 2024
Svar fra GM den 9. mars 2024
Thank you for your feedback, safe travels.

10/10 – Utmerket

Jamie

The duvet could er on the bed was stained. Asked for replacement, took over an hour to get one, room heat is inadequate!
Bodde her 1 natt i mars 2024
Svar fra GM den 11. mars 2024
I am happy we were able to replace the duvet for you, the heat is being worked on and I do apologize for the inconvenience.

2/10 – Forferdelig

david og CENTENNIAL

Bodde her 2 netter i mars 2024
Svar fra GM den 27. mars 2024
Thank you for the review and visiting Santa Fe.

10/10 – Utmerket

Andrea

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay!
Bodde her 3 netter i februar 2024
Svar fra GM den 5. mars 2024
We hope you can visit us again. warmest regards,

10/10 – Utmerket

Diana

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very comfortable
Bodde her 3 netter i februar 2024
Svar fra GM den 9. mars 2024
Please visit again in your travels.

10/10 – Utmerket

Jane

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hilton Santa Fe ... loved it!
I explored numerous options for lodging in Santa Fe and chose the Hilton Santa Fe Historic Plaza. I've stayed at the Hilton in the past and like that it's centrally-located to numerous restaurants and shops, and easy to get to from I-25. I liked that it offered on-site parking and had a nice restaurant located in the hotel. I brought some work with me on this trip and it was very quiet so I could work without the noise interruptions.
Bodde her 2 netter i februar 2024
Svar fra GM den 5. mars 2024
Great you could work on your trip, you had some fun as well. safe travels.

8/10 – Bra

kathleen

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i februar 2024
Svar fra GM den 5. mars 2024
Great that you included us in your Santa Fe adventure. We hope to see you again soon.

10/10 – Utmerket

Ariani

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The best part was the great location!!!
Bodde her 3 netter i februar 2024
Svar fra GM den 19. feb. 2024
Thank you for the comment card and noticing the location, easy in and out of downtown. safe travels.

8/10 – Bra

Gerald og Amarillo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
We had a good stay. The staff we friendly and helpful. The restaurant was very good. However, this was not "Hilton" in the traditional sense of luxurious. Lighting in the room, especially the bathroom was poor. Coffee goes away at noon.
Bodde her 3 netter i februar 2024
Svar fra GM den 19. feb. 2024
Thank you for the comments, and safe travels.

6/10 – Grei

Valeria

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Didn’t like that our reservation was moved from a single king room to a double room. The front desk was able to switch us to a king room for our last night but still wasn’t enough to make up for the inconvenience of being booked in a double adjoining room and having to pack and move rooms. Front desk stated that the bookings through Expedia were used to fill the left-over rooms making it seem that customers booked through 3rd parties were treated like second-rate customers despite also being Hilton Honors members for over 10 years. If we were looking for just a “place to crash” we would’ve booked a more budget-friendly hotel. After driving all day for a long weekend-getaway, the last thing a couple wants is sleeping in separate beds on Valentine’s Day.
Bodde her 3 netter i februar 2024
Svar fra GM den 19. feb. 2024
I am very sorry, the desk is incorrect in there information. We have had some overbooking of room types via our partners in the booking of the hotel I am sorry you were disappointed.

10/10 – Utmerket

Paul og Edmonton

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Upscale hotel at the edge of the old town. Short walk to stores, museums, restaurants, central square, etc. Large hotel done in local size. Nice looking outdoor pool. Large room, comfy bed, with large work desk and also a nice sitting couch. Large bathroom with nice and large shower.
Bodde her 3 netter i februar 2024
Svar fra GM den 19. feb. 2024
Thank you for visiting Santa Fe.

10/10 – Utmerket

Kristina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra GM den 12. feb. 2024
Thank you for your visit, safe travels.

10/10 – Utmerket

Dianna og WILLS POINT

Reiste med partner, Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
We always try to stay here when in Santa Fe. The parking is easy with our big truck as there is a gated lot & no garage. The front desk was so kind this visit to find us a room for early check in because the weather was stranding us here. Beautiful hotel.
Bodde her 1 natt i februar 2024
Svar fra GM den 12. feb. 2024
We hope you travels bring you back again very soon.

10/10 – Utmerket

John

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful hotel. Registration person Alex made us very welcome when we arrived early. Very pleased and would stay here again anytime.
Bodde her 2 netter i februar 2024
Svar fra GM den 12. feb. 2024
Thank you for recognizing our staff and making Hilton part of your visit.

8/10 – Bra

Roberta

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
La estancia fue muy tranquila y segura, alrededor del Hotel hay muchos lugares que ver como tiendas y restaurantes, solo es caminar un para de cuadras y llegas a la catedral.
Bodde her 2 netter i februar 2024
Svar fra GM den 8. feb. 2024
Thank you for the visit, travel safe.

2/10 – Forferdelig

Patrick

Bodde her 3 netter i januar 2024
Svar fra GM den 12. feb. 2024
Thank you for visiting Santa Fe.

2/10 – Forferdelig

Manuela

Bodde her 5 netter i januar 2024
Svar fra GM den 9. feb. 2024
Thank you for visiting Santa Fe.

2/10 – Forferdelig

Peggy

Bodde her 1 natt i februar 2024
Svar fra GM den 20. mars 2024
Thank you for the Santa Fe visit, we hope you are well.

10/10 – Utmerket

Nancy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra GM den 5. feb. 2024
Thank you for the Santa Fe visit, safe travels.

4/10 – Dårlig

Shaun

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra GM den 29. jan. 2024
Thank you for the review, safe travels.

8/10 – Bra

Camille

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra GM den 29. jan. 2024
we hope you can visit us again very soon.

2/10 – Forferdelig

Arthur

Likte ikke: Personale og service og romkomfort
Poor Hilton Experience
When i got to the hotel, the kady at the front desk wasnt very helpful...they gave me the wrong room and then stated that the booking agency changed my room in which i said made no sense. I booked a delux room and was give a double bed room. They didnt even offer to make a change and try to accomodate me...so i ended up leaving
Bodde her 1 natt i januar 2024
Svar fra GM den 29. jan. 2024
I am very sorry about the availability of the room type. The reservation made was a run of house with a request of deluxe room. The request was not available. Please accept our apologies.

8/10 – Bra

Phyllis

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Close to plaza
Bodde her 1 natt i januar 2024
Svar fra GM den 29. jan. 2024
Thank you for the review and spending time in Santa Fe.

10/10 – Utmerket

Christopher

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra GM den 22. jan. 2024
Thank you for taking the time to complete this survey. Safe travels.

10/10 – Utmerket

Laci

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra GM den 17. jan. 2024
Thank you for the review and making Hilton part of your adventure.

10/10 – Utmerket

LETICIA

Bodde her 2 netter i januar 2024
Svar fra GM den 5. feb. 2024
We hope you can visit again. travel safe.

10/10 – Utmerket

Sabra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great place to stay
We love the Santa Fe Hilton. One suggestion- update your mattresses. They are lumpy and hatd.
Bodde her 3 netter i januar 2024
Svar fra GM den 17. jan. 2024
Thank you for the review, we will pass your suggestions along to the ownership.

10/10 – Utmerket

Brian

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We enjoyed our stay
The hotel and staff are awesome. I cant say enough about Sebastian at the front desk. He was polite and helpful at every encounter. The hotel was clean, comfortable and conveniently located. The weather and the snow changed our trip plans. We checked out a day early to head away from the snow. If you are planning a trip to Santa fe, you will not be disappointed here.
Bodde her 2 netter i januar 2024
Svar fra GM den 10. jan. 2024
Thank you for the review and noticing our staff who are trying very hard to make your visit memorable. Safe Travels.

10/10 – Utmerket

Ruthi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything is as great . Thank you .
Bodde her 2 netter i desember 2023
Svar fra GM den 11. jan. 2024
Thank you for the review and staying in Santa Fe. safe travels,

6/10 – Grei

Elizabeth

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra GM den 8. jan. 2024
Thank you for visiting Santa Fe and allowing us to be part of the adventure.

6/10 – Grei

Dana

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Lovely hotel, mixed service.
Beautiful hotel and great location near the square and museums, but amenities and staff service was mixed. Restaurant hours were minimal, bar didn’t open till after 4pm, coffee in the lobby was not provided long enough in the mornings for guests, pool and hot tub closed for no reason at 3pm for an after-ski spa and calls to the front desk were answered but problem not resolved in any timely manner to use the facility.
Bodde her 4 netter i januar 2024
Svar fra GM den 8. jan. 2024
Thank you for the feedback, I will look in to the issues you mentioned.

4/10 – Dårlig

Hannah

Bodde her 1 natt i desember 2023
Svar fra GM den 8. jan. 2024
Travel safe.