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Anmeldelser av Eldorado Hotel & Spa

4 out of 5
Eldorado Hotel & Spa
309 W San Francisco Street, Santa Fe, NM

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 582 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 223 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 101 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 68 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 27 av totalt 1001 anmeldelser." "

9,2/10

Renhold

9,0/10

Personale og service

8,4/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

JOHN

Likte: Renhold
Likte ikke: Fasiliteter
Valet and check in ( especially valet ) were outstanding. Restaurant and bars shut down early, unbelievably rude.
Bodde her 2 netter i mai 2024
Svar fra Kelsey H- Social Media Coordinator den 26. mai 2024
We are glad that you enjoyed our valet and check in, but we apologize for the issue at our restaurant and bar. We appreciate your honest feedback and we will work with our team to improve.

10/10 – Utmerket

Maria

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice staff and great experience overall.
Bodde her 2 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 22. mai 2024
Thank you for your kind words, Maria! We appreciate your support!

10/10 – Utmerket

jorge

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ubicacion
Bodde her 2 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 22. mai 2024
We appreciate your review, Jorge! We hope you can visit us again soon.

10/10 – Utmerket

Mike

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
What a great hotel! Excellent location and fist class all the way. The staff was incredible and went out of the way to over communicate to make sure everything was smooth.
Bodde her 4 netter i mai 2024
Svar fra Kelsey H- Social Media Coordinator den 14. mai 2024
Thank you so much for this glowing review! We are ecstatic that you enjoyed your stay and we truly cherish your support.

10/10 – Utmerket

Melissa

Bodde her 1 natt i februar 2024
Svar fra Kelsey H- Social Media Coordinator den 13. mai 2024
We are delighted that your experience was five-star, Melissa! Thank you for your rating and support.

10/10 – Utmerket

Jennifer

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was close to the convention center and central to eateries.
Bodde her 1 natt i mai 2024
Svar fra Kelsey H- Social Media Coordinator den 8. mai 2024
We appreciate your review and support, Jennifer! We hope you can return again soon.

8/10 – Bra

Gary

Reiste med partner
Carpet is dirty, carpet torn in front of elevator on 4th floor Needs painting
Bodde her 3 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 7. mai 2024
Thank you for your feedback on how we can improve, Gary. We would love another chance to care for you again.

10/10 – Utmerket

Don

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location & facilities.
Bodde her 2 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 3. mai 2024
We are thrilled that you enjoyed our location and facilities, Don! We appreciate your support and we hope to see you again soon.

10/10 – Utmerket

Melanie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property! Great location!
Bodde her 2 netter i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 28. apr. 2024
We appreciate your kind words, Melanie! We hope you can return soon.

10/10 – Utmerket

Jathine

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our bedroom and bathroom were nicely decorated, clean, and spacious. Our bed and pillows are both comfortable. The pool and hot tub area were well-maintained, clean, and nice. The hotel is within walking distance of the Plaza and many restaurants and bars.
Bodde her 2 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 28. apr. 2024
Thank you so much for this kind review! We are ecstatic to hear that you enjoyed many aspects of your stay with us and we truly cherish your support. We would love to care for you again in the future!

8/10 – Bra

Cornelio

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 23. apr. 2024
We value your review and support! We would love to care for you again.

10/10 – Utmerket

Cheryl

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location and the friendly atmosphere. Roof top pool and hot tubs were fantastic!
Bodde her 2 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 23. apr. 2024
We are thrilled to hear that you enjoyed our location, atmosphere, and pool during your stay with us! Thank you so much for your kind review and support.

10/10 – Utmerket

Michael

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property inside
Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 21. apr. 2024
Thank you for your kind words! We hope you can return soon!

8/10 – Bra

Yillah

Likte: Renhold og personale og service
Bodde her 2 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 21. apr. 2024
We appreciate your review. We hope to care for you again soon.

10/10 – Utmerket

David og Milford

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Historic, upscale property. Walkable to museums, galleries, restaurants, and historic sites.
Bodde her 1 natt i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 18. apr. 2024
We are delighted that you enjoyed our property and location, David! Thank you for your support.

8/10 – Bra

Soo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Iconic building and location.
Bodde her 2 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 15. apr. 2024
Thank you for your kind words! Your support is greatly appreciated.

10/10 – Utmerket

Shan og Odessa

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very well kept property beautiful hotel lots of fantastic restaurants close by
Bodde her 3 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 15. apr. 2024
We cherish your kind review and support! We hope you can stay with us again in the future.

10/10 – Utmerket

Frances

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 12. apr. 2024
We are thrilled that you enjoyed your visit with us! Thank you so much for your rating and support.

8/10 – Bra

janet

Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 30. apr. 2024
Thank you for your review, Janet! We value your support.

10/10 – Utmerket

Jed

Bodde her 4 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 28. apr. 2024
We are so happy to hear that your experience was five-star! Thank you so much for your rating and support.

10/10 – Utmerket

William Allen

Reiste med partner
Beautiful place to stay. Centrally located. On-site restaurant had great breakfast and the supper menu was divine, highly recommend the Chillean Sea Bass meal.
Bodde her 4 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 7. apr. 2024
Thank you so much for this positive review! We are thrilled that you enjoyed your stay with us and we cherish your support.

10/10 – Utmerket

Kelsea

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very beautiful and had a crib
Bodde her 2 netter i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 5. apr. 2024
We appreciate your review and support! We hope you can return soon.

10/10 – Utmerket

kiayan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything about the experience was fabulous but I was hit with some unexpected resort fees, that are in the "fine print" when booking with Expedia. Sadly, I had not budgeted for that expense.
Bodde her 3 netter i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 5. apr. 2024
We are so glad that you had a fabulous experience with us, but we are sorry to hear that you were surprised by the charges. We appreciate your feedback and we would love to care for you again in the future.

8/10 – Bra

Geraldine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel itself was wonderful! Great service , comfy room, and inviting staff. The spa was ok but only had a steam room and the chairs in the relaxation room were not very relaxing. My massage therapist was very sweet and was able to work on my problem areas, but I have had better massages at spas with lower prices. I would stay there again, but would not use the spa services.
Bodde her 2 netter i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 29. mars 2024
We are delighted to hear that you enjoyed our hotel, service, staff, and room, but we apologize that the spa was not what you had hoped for. We value your honest feedback and we would love another chance to care for you again.

8/10 – Bra

Kristin

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
The beds were out of this world comfortable- although each one of hit or shins on the end of the wooden beds. The key didn’t work when we first checked in. We had to go back 2 times to get it fixed. The valet staff was amazing.
Bodde her 1 natt i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 27. mars 2024
Thank you for taking the time to share about your experience with us. We are glad to hear that you enjoyed our beds and staff and we appreciate your honest feedback. We hope to care for you again in the future.

10/10 – Utmerket

Timothy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
As advertised
Bodde her 3 netter i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 26. mars 2024
Thank you for your review, Timothy! We value your support.

10/10 – Utmerket

Travis

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome property!! Exactly what we were looking for.
Bodde her 1 natt i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 25. mars 2024
We appreciate your review and support! We hope to care for you again soon.

10/10 – Utmerket

Dawn

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This property is beautiful and the location is perfect! The staff was very accommodating and helpful. We loved the pool!
Bodde her 1 natt i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 22. mars 2024
Thank you so much for your kind words about our hotel and staff, Dawn! We cherish your support and we would love to care for you again.

10/10 – Utmerket

Xochitl og Albuquerque

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 22. mars 2024
We are elated that you enjoyed your visit with us! We hope you can return soon.

4/10 – Dårlig

Knox

Bodde her 2 netter i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 8. apr. 2024
We are sad to hear that your experience with us with not the best, Knox. We value your honesty and we would love another shot to impress you in the future.

6/10 – Grei

Ashley

Reiste med en gruppe
Likte: Renhold
I was very excited to stay in this hotel again, however I was let down. The hotel allows guests to contact customer service via text. When we got in the lukewarm hot tub we messaged the front desk and were informed that the temperature could not be raised, and then told that it was 104 degrees (simply not true) and as other guests complained and left, that no one would be available to check. After shivering back to the room and informing a manager, I was told that I was mistaken, that the temperature is perfect. If this is an amenity that matters to you, or if customer service is a factor in your decision, I would stay elsewhere.
Svar fra Kelsey H- Social Media Coordinator den 19. mars 2024
Ashley, we are sorry to hear that your experience with us was not the best. We apologize that the hot tub was not what you had hoped for, but we value your honest feedback and we truly strive to provide the best service for our guests so we are sad to hear that this was not your experience. We will work with our team to improve our communication and we hope you will give us another shot to impress you in the future.

10/10 – Utmerket

Kristen

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was wonder
Bodde her 1 natt i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 18. mars 2024
We are thrilled that you enjoyed your experience with us, Kristen! Thank you for your support.

6/10 – Grei

Elvia Martinez

Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
The property itself is nice, however, I went in March when it was still cool outside and the hotel was overall warm inside. I arrived 20 min after check in but the room was not ready. The front desk staff explained that the hotel was short staffed with cleaning personnel. I had to wait another 20 min for a room and it was a non- pet floor even though I had a pet. I appreciated the laminate wood floors in the room. The room was warm and the thermostat was placed on the lowest setting of 60 but it never cooled down. The hotel has an awesome text feature to get a hold of the front desk. I complained and they sent an engineer up who stated that it needed time to cool down since the hotel was pretty full with spring breakers. He offered to have a fan brought up and we accepted, but a fan was never brought up and the room never cooled which made for a warm uncomfortable night. It wasn't until morning that we realized the windows in our room could open. No one told us that and they didn't have a straightforward latch that made it obvious. The hotel is advertised as pet friendly but doesn't have a green space for pets. When I asked the front desk about this they recommended a park two blocks away which was mostly dirt. The hotel is in the downtown area that is mostly concrete and has some homeless folks nearby so having to walk your pet a distance to relieve themselves can be a little apprehensive. Not worth the one night $400 price tag I paid.
Bodde her 2 netter i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 17. mars 2024
Thank you for taking the time to share about your experience with us. We apologize that we missed the mark in certain areas of your stay, but we appreciate you bringing these concerns to our attention. We truly value your feedback and we would love another opportunity to impress you in the future.

10/10 – Utmerket

William

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay.
Bodde her 1 natt i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 15. mars 2024
We are ecstatic that you enjoyed your stay with us, William! We hope you can return soon!

10/10 – Utmerket

Adam

Likte: Renhold og overnattingsstedets bygg og tilstand
Sweet hot tub for winter dip and fun walkable to all around town
Bodde her 1 natt i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 17. mars 2024
We appreciate your kind review, Adam! We would love to care for you again in the future.

10/10 – Utmerket

Arturo og El Paso

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 13. mars 2024
We are thrilled that your experience was five-star! We cherish your support and we hope to see you again soon.

10/10 – Utmerket

Christopher

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great customer service. Easy in and out
Bodde her 1 natt i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 10. mars 2024
Thank you for your kind review, Christopher! We value your support.

10/10 – Utmerket

Branden

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very friendly. Hot tubs were perfect. Rooms were squeaky clean.
Bodde her 1 natt i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 15. mars 2024
Thank you so much for your kind words, Branden! Your support is greatly appreciated.

10/10 – Utmerket

Jay

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful, clean hotel and the pool area was Awesome!!
Bodde her 2 netter i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 6. mars 2024
We appreciate your kind words, Jay! Thank you so much for your support. We would love to care for you again

10/10 – Utmerket

Ahikam

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Kelsey H- Social Media Coordinator den 26. feb. 2024
We are thrilled that you enjoyed your visit with us! Thank you so much for your review and support.

10/10 – Utmerket

Ashley

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
5 stars
Beautiful, clean, great location. Friendly staff. Great food. Would definitely stay again.
Bodde her 1 natt i februar 2024
Svar fra Kelsey H- Social Media Coordinator den 23. feb. 2024
Thank you so much for your kind words, Ashley! Your support means the world to us and we hope to see you again soon!

10/10 – Utmerket

Gabriel og Fayetteville

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice hotel just one block from the plaza. Parking on site. Great and attentive staff. Room was big (we had a king size bed and a sofa). Nice gym on the top floor. Excellent restaurant on site (Agave).
Bodde her 1 natt i februar 2024
Svar fra Kelsey H- Social Media Coordinator den 21. feb. 2024
We are elated to hear that you enjoyed many aspects of your stay with us, Gabriel! Thank you so much for your kind words and support. It means the world to us!

6/10 – Grei

Margaret

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Unfortunately the pool and hot tub were out of order but they gave us a credit without us asking. Some of the common areas on each floor are a bit weathered but they seem to be updating it. Great location and staff was amazing
Bodde her 1 natt i februar 2024
Svar fra Kelsey H- Social Media Coordinator den 21. feb. 2024
Thank you for taking the time to leave us a review, Margaret. We truly appreciate your honest feedback as we are always working to improve. We are glad to hear that you enjoyed our staff and location and we hope that you will give us another chance to impress you in the future.

10/10 – Utmerket

MEREDITH og Colleyville

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice view
Bodde her 2 netter i januar 2024
Svar fra Kelsey H- Social Media Coordinator den 21. feb. 2024
Thank you for your kind review, Meredith! We appreciate your support.

8/10 – Bra

Karen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was great and we were able to check in early. Also love that you can keep your car in garage until 3pm the day you checkout!
Bodde her 1 natt i februar 2024
Svar fra Kelsey H- Social Media Coordinator den 19. feb. 2024
We appreciate your kind review, Karen! We are thrilled that you enjoyed your stay and we would love to care for you again in the future!

2/10 – Forferdelig

Kristen

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Kelsey H- Social Media Coordinator den 19. feb. 2024
We are sorry that your visit with us was not positive, Kristen. We strive to provide a five-star stay for all of our guests and we are sad to hear that this was not your experience. We value your honesty and we hope that you will give us another shot to impress you in the future!

10/10 – Utmerket

Fileberto og Albuquerque

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I world definitely return.
Bodde her 1 natt i februar 2024
Svar fra Kelsey H- Social Media Coordinator den 14. feb. 2024
Thank you so much for this positive review! We hope to see you again soon.

10/10 – Utmerket

Mandy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff. The valets were always so nice. The Agave restaurant was delicious. The room was very spacious. The only negative was the shower was a bit small for my liking. Next time I may upgrade to a different room type but I would definitely book again.
Bodde her 3 netter i februar 2024
Svar fra Kelsey H- Social Media Coordinator den 13. feb. 2024
We are ecstatic to hear that you enjoyed many aspects of your stay with us, Mandy! We value your support and honest feedback and we would love to care for you again.

8/10 – Bra

H Paul

Bodde her 1 natt i januar 2024
Svar fra Kelsey H- Social Media Coordinator den 7. feb. 2024
We appreciate your positive rating! We would love to care for you again soon.

4/10 – Dårlig

Frank

Likte: Renhold
Likte ikke: Personale og service
Bodde her 1 natt i januar 2024
Svar fra Kelsey H- Social Media Coordinator den 3. feb. 2024
We are sad to hear that your experience with us was not the best, Frank. We would love another opportunity to make it up to you in the future.