Hoteller i Santa Cruz La Laguna

«This property charges premium prices but delivers very little beyond the view. The location overlooking Lake Atitlán is beautiful. Unfortunately, that’s where the positives end. The internet was essentially unusable during my stay. For a hotel at this price level, reliable internet should be basic. I had work to do and could not connect. Mobile data also barely works in this location, so the hotel’s Wi-Fi is the only option. What made the situation worse was the response from staff. No one ...

«Owners and staff were amazing. They lined up private tuktuks and boats when needed and gave great suggestions for places to visit on the lake. 10/10 recommend »

«This was a most spectacular and breathtaking place to stay. We got the top view. A bit of a hike up but so worth it. We got to lay in bed and look out to the stars, daybreak and volcanos. From the balcony we could see the lake. I loved the open private bathroom and our own sitting area. Definitely glamping. The next surprise was the restaurant there. Like having your own private chef. My husband always finds the most amazing places to stay. So friendly and loved the dogs. »

«Rooms were so beautiful, staff was very kind as well! Breakfast was amazing, eating in front of a perfect view!»

«Somethings were amazing, the staff, the clean rooms, the wonderful food, and beautiful grounds, and magical massages. Somethings were less than wonderful, but take the good with the bad. The hot water is more along the line of warmish water. My rooms door knob broke, but was fixed the next day. »

«One of the best hotel experiences ever. The staff is kind and prompt, the food is fresh and delicious, the rooms are stunning, the views are stunning and the grounds of the property are a small paradise. You felt you were in your own little heaven. »

«Very slow the service. »

«The house is dirty, smells humid, dust everywhere, no hot water after 1 minute of shower, no a/c, everything is old and outdated, sheets and towels were stained, it’s in the middle of nowhere in the jungle. We found a scorpion in the bedroom. The only good thing is who manages de property, that service is amazing and will help you get everything organized and scheduled, but the actual property is not at all how it seems in the photos. I definitely do not recommend staying here or would stay ...

«My first time staying at a Hostel and had a good time. Pictures are exactly how the property is. The view is amazing. »

«Staff is wonderful and very attentive, breakfast is great! Beds and pillows are super comfortable. »

«This night was plesant surprise for our fmaily of three. It was not only a place to stay it provided an experience we will never forget. First of all if you dont appreciate History or architecture go somewhere else this one is not for you. Others that do step in to Mayan inn to take a beautiful walk in the past. The room was elegant, the pieces of furniture exquisite 👌. The plumbing was a little bit lacking but the water was hot. I really appreciate how hard they have worked to keep the ...

«Staff was very friendly and helpful. We went without power for one night due to storms but that was not the hotels fault. There also was a ton of ants and spiders in the bathroom but as it is basically outside that came expected. If you are staying in the dome, be prepared to hear everything that is going on outside till at least 10 at night»

«Great restaurant, super friendly staff, nice boat tours»

«The hotel don’t mention that restroom is not in the room. Also there a lot of walking steps up hill. »

«Clean place, great host, close to the city»

«Great place t»

«staff was amazing, water heater didn't work properly, either way too hot or too cold. we were the only guest at the hotel for a couple of days and even that the breakfast was included , they couldn't bend the rules to let us eat before they started serving breakfast... you can only access the hotel by boat, and it is in the less populated area of the lake, making it harder to move around...»

«Check in policy is unclear. The cash policy is listed in FAQ but not noted in the auto message after booking or clearly displayed. It is also misleading when you’re required to leave a credit card for booking. Upon arrival I was told I had to make multiple transactions and my credit card company flagged it as fraud. I had use my limited international cellular service to contact customer service to resolve the issue. Then my room was infested with ants! They were in my bed and suitcase. I had to ...

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