Hoteller i Santa Cruz

«Very friendly staff... comfortable room with some great facilities»

«The place was not maintained well at all. Our rooms (which had no personality at all) were never cleaned, our towels were never changed, there were no toiletries provided, there was no place to put the soap (that we brought) inside the shower, the shower door looked like it had never been cleaned and there was no towel service for the pool. »

«Shower didnt work n»

«Good»

«very nice place, to get to the hotel you need to take a boat shuttle that is part of the hotel service. a lot of activities, most of them for extra money. wifi only at the lobby for extre charge. the room is very nice, hot water in the privte shower. the staff are very helpful.»

«We stayed in a nice & cozy 2BR with balcony. There are 2 things that needs improvement- the hot water, television and mini fridge were not working properly during our 2 night stay. Staff came but our issues were not resolved properly.»

«Helpful, accommodating, kind and couteous staff. Affordable ammenities and commodities. Well equipped and comfortable cabins with complete kitchen, bath and shower and overlooking lakeview. Only downside is the ants which is un controllable but they gave inseticide for prevention. Very peaceful and breathaking views of Lumot Lake. Highly recommended for people if they want to experience lakehouse life »

«Highly recommended. Staffs are super friendly and accommodating. Our room view is super nice as well. Will definitely come back again soon☺️❤️»

«Beautiful views. Indoor pool was cool in the middle of summer! Room had small window AC unit. Food was pretty good, inexpensive, and convenient. The staff were accommodating with all our requests. There were several non guests who came just to eat on the outdoor patio and check out the view. They had some private rooms that could be used for events such as their upstairs bar. My only request for improvement would be for them to offer a laundry service for a fee so we dont have to go to the ...

«The staff was very friendly and very attentive, which more than makes up for the facilities, which need updating. Our room was clean and we were well taken care of so we throughly enjoyed our quiet time in the resort. Thank you. »

«Perfect place.. ..and people here are so nice... I would definitly come back.... »

«Acceptable »

«Schönes grosszügiges Zimmer. Stimmig eingerichtet. Im Badezimmer hatte es noch Haare vom Vorgänger und im Gebäude hat es auf den Treppenstufen zum Teil viel Staub und Haare. Beim Frühstück ist der Juice leider nur ein Pulvergemisch (Geschmacksrichtung unbekannt). Im Badezimmer war in der Badewanne war der Abfluss verstopft und das zum Regulieren des Abflusses war kaputt und fiel beim Duschen runter. Kaputtes reparieren Mehr Sauberkeit (Staub und Haare) Bisschen mehr in das Frühstück ...

«Great customer service. All staffs are friendly and nice. The food is excellent. Also, quiet and relaxing place to stay. I highly recommend this hotel.»