Hoteller i Santa Cruz

«We had a great time at the resort! Clean and very friendly environment! The moment we entered the place, we already felt the warmth, helpfulness and friendliness of the staff! Special mention to Marielle and Ace! Although some area are still under construction, like water park, more kubo to stay and additional glamping domes in the future, we know that this is a place for family, barkada and couple or single to enjoy! The restaurants added convenience to your stay! Glad that there’s a resort ...

«Clean room and super comfy beds with 4 pillows»

«This place is in a slum.»

«Beautiful views. Indoor pool was cool in the middle of summer! Room had small window AC unit. Food was pretty good, inexpensive, and convenient. The staff were accommodating with all our requests. There were several non guests who came just to eat on the outdoor patio and check out the view. They had some private rooms that could be used for events such as their upstairs bar. My only request for improvement would be for them to offer a laundry service for a fee so we dont have to go to the ...

«Rooms are not clean especially the bathrooms and there are many bugs! The food is not so good and cleanliness in general is something that they need to really work on. »

«The staff was great. Very professional and courteous. Very accommodating »

«The staff was very friendly and very attentive, which more than makes up for the facilities, which need updating. Our room was clean and we were well taken care of so we throughly enjoyed our quiet time in the resort. Thank you. »

«Had an issue with the Vittoria room and they upgraded me to the Octavia room for free. Absolutely wonderful place and helpful staff!»

«All the staff are nice »

«Madie’s place is a nice, chill place to stay. We had the whole place to ourselves because of having 8 people. It is an older place with all the rooms but one on the third floor and all bathrooms on the first so keep that in mind when booking because it’s not convenient and might be an issue for older people and young children. Besides that the only other negative is the condition and size of the bathrooms, very small besides one of them and old and dirty looking. The host was amazing her name ...

«The staff are very kind, courteous and very helpful. The thing that bothered me the most are small cockroaches crawling in toilet seat and bathroom floor. I complained to management about this and requested transfer to another room. They granted my request immediately, the room was better and had less cockroaches. »

«Helpful, accommodating, kind and couteous staff. Affordable ammenities and commodities. Well equipped and comfortable cabins with complete kitchen, bath and shower and overlooking lakeview. Only downside is the ants which is un controllable but they gave inseticide for prevention. Very peaceful and breathaking views of Lumot Lake. Highly recommended for people if they want to experience lakehouse life »

«Great customer service. All staffs are friendly and nice. The food is excellent. Also, quiet and relaxing place to stay. I highly recommend this hotel.»

«Location»

«Was ok»