Terrasse/patio

Anmeldelser av Hampton Inn Santa Cruz West, CA

2.5 out of 5
Hampton Inn Santa Cruz West, CA
2424 Mission Street, Santa Cruz, CA

Anmeldelser

9,2

Fantastisk

Rangering på 10 − Utmerket. 270 av totalt 388 anmeldelser." "
Rangering på 8 − Bra. 86 av totalt 388 anmeldelser." "
Rangering på 6 − Grei. 19 av totalt 388 anmeldelser." "
Rangering på 4 − Dårlig. 4 av totalt 388 anmeldelser." "
Rangering på 2 − Forferdelig. 9 av totalt 388 anmeldelser." "

9,6/10

Renhold

9,4/10

Personale og service

9,0/10

Fasiliteter

9,4/10

Overnattingsstedets bygg og tilstand

9,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Øystein

Bodde her 1 natt i april 2022
Svar fra Dennis Lopez-Night Auditor/Front Desk Agent den 19. apr. 2022
Thank You for your positive feedback while staying with us at The Hampton Inn Santa Cruz West. We hope to see you again in the Near Future. Have a Great New Year.

8/10 – Bra

Patricia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was in excellent clean condition, no hidden pet fees. The only thing that kept me from rating this 5 stars was the parking is very tight especially with larger SUV's and the area to walk the dogs is a tiny barked area. Other than that, everything was great.
Bodde her 1 natt i april 2024
Svar fra Customer Service den 11. mai 2024
Patricia, thank you for sharing your feedback about your stay at Hampton Inn Santa Cruz West. We're thrilled you appreciated the clean conditions and transparent pet policies. We understand your concerns about parking and dog walking area, and appreciate your input. We're striving for improvements wherever possible. We're glad the rest of your stay was enjoyable and hope to welcome you back soon.

8/10 – Bra

Samah

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Property is clean and new, rooms are spacious and customer service is great too
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Taylor

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Customer Service den 30. apr. 2024
Taylor, thank you for your rating! It's thrilling to hear that you enjoyed your stay at Hampton Inn Santa Cruz West. We cherish your support and can't wait to welcome you back for another delightful visit!

8/10 – Bra

Daniel og Hollister

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
Property was clean and check-in was quick and efficient. Lots of outside noise however
Bodde her 1 natt i april 2024
Svar fra Customer Service den 29. apr. 2024
Daniel, it's great to know that you appreciated the cleanliness of Hampton Inn Santa Cruz West and our efficient check-in process. Regarding the external noise you mentioned, we encourage guests to let our team members know about any disturbances during their stay so we can find the best possible solution. We're looking forward to welcoming you back and enhancing your next experience with us.

10/10 – Utmerket

Jiaxin

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel is clean with nice continental breakfast, 24 hr coffee hot water, and convenient location to restaurants and spots for visitors.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 18. apr. 2024
Jiaxin, we appreciate your lovely comments about the cleanliness, constant hot beverages, and the convenience of Hampton Inn Santa Cruz West. It's wonderful to hear that our inviting breakfast and close proximity to local restaurants and tourist spots added to the enjoyment of your stay. We look forward to welcoming you back in the near future.

10/10 – Utmerket

William

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Newer property that is dog friendly.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 5. apr. 2024
William, it's heartening to hear that you found Hampton Inn Santa Cruz West accommodating for both humans and canines alike! We strive to maintain an updated and welcoming environment for all guests including our lovable four-legged friends. We hope to welcome you - and your furry companion - back soon.

10/10 – Utmerket

Balaji

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 1. apr. 2024
Balaji, it's great to see your top rating for Hampton Inn Santa Cruz West! We appreciate your feedback immensely. It seems that you enjoyed your stay, and that's what we strive for. We hope to serve you again in the future. Safe travels!

10/10 – Utmerket

VALERIE

Bodde her 2 netter i mars 2024
Svar fra Customer Service den 16. apr. 2024
Valerie, it's fantastic to see your top rating for the Hampton Inn Santa Cruz West! We're thrilled you had a wonderful stay and hope to serve you again in the near future. Your satisfaction truly lights up our day!

10/10 – Utmerket

Wendy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean spacious rooms nice variety at breakfast close to the coast
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 22. mars 2024
Wendy, it's delightful to hear that you appreciated the cleanliness and roominess of your accommodations at Hampton Inn Santa Cruz West. We're thrilled that our breakfast variety was to your liking and that our proximity to the coast added value to your stay. We hope to welcome you back soon for another wonderful stay!

10/10 – Utmerket

Vanessa

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had a great stay, in a great location close to coffee shops and places to eat. Will definitely be back again.
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 20. mars 2024
Vanessa, it's a joy to hear that you had a great stay at Hampton Inn Santa Cruz West. We're pleased that you loved our prime location, in proximity to coffee shops and dining spots. We look forward to your return visit.

10/10 – Utmerket

Haoming

Bodde her 3 netter i mars 2024
Svar fra Customer Service den 7. apr. 2024
Thank you for the 5 out of 5 rating, Haoming!We're thrilled to see how much you enjoyed staying at Hampton Inn Santa Cruz West. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 – Utmerket

Kylee

Bodde her 2 netter i mars 2024
Svar fra Customer Service den 7. apr. 2024
Kylee, thank you for your outstanding rating on Expedia. We're delighted you had such a positive experience at Hampton Inn Santa Cruz West. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 – Utmerket

David

Bodde her 2 netter i mars 2024
Svar fra Customer Service den 5. apr. 2024
David, we're truly thrilled to hear that you had a great stay at the Hampton Inn Santa Cruz West. Your high rating speaks volumes and our team is grateful for such positive feedback. We look forward to welcoming you back on your next visit to Santa Cruz!

6/10 – Grei

Marisa

Reiste med familie
Likte: Renhold og personale og service
Clean, felt safe. Street noise the only concern.
Svar fra Customer Service den 12. mars 2024
Marisa, thank you for sharing your thoughts. It's great to know you found the hotel clean and secured. Regarding the street noise, we highly value your feedback and will explore possible ways to enhance guests' experience and comfort. Your understanding is appreciated, and we're looking forward to welcoming you back.

8/10 – Bra

Alexis og Roseville

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Central location, plenty of parking, and comfortable rooms. The road noise and basic breakfast detracted from the expense but only slightly. Would stay again.
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 11. mars 2024
Alexis, your remarks are most appreciated. It's great to hear that you found the Hampton Inn Santa Cruz West to be well-situated with ample parking and cozy quarters. We take note of the points that detracted from your stay: the external sounds and the simple breakfast fare. We always aim to elevate our guests' experiences and value your insights. Your willingness to return signifies a successful stay. We're looking forward to welcoming you back.

8/10 – Bra

Marlen

Bodde her 1 natt i mars 2024
Svar fra Customer Service den 28. mars 2024
Marlen, thank you for the high rating you assigned to Hampton Inn Santa Cruz West. We truly appreciate your support and hope you had a pleasant stay with us. We look forward to welcoming you back in the future. Safe travels!

10/10 – Utmerket

Larry

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean , convenient , easy parking
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 4. mars 2024
Larry, it's wonderful to hear you found the Hampton Inn Santa Cruz West to be clean and convenient with accessible parking. Your positive feedback is greatly appreciated, and we hope to welcome you back on future trips to Santa Cruz.

10/10 – Utmerket

Latosha

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our family had a wonderful stay at Hampton Inn Santa Cruz! The room was spacious, and the beds were irresistibly soft and plush, ensuring a comfortable night's rest. The complimentary breakfast was a fantastic bonus, saving us money while providing a variety of options. Its proximity to the beach and Santa Cruz attractions made it an ideal choice for family trips. The staff exhibited professionalism, adding to the overall positive experience. The neighborhood surrounding the hotel is perfect for a morning stroll. We highly recommend Hampton Inn Santa Cruz for a delightful and family-friendly getaway!
Svar fra Customer Service den 4. mars 2024
Latosha, your warm words of appreciation about your stay at the Hampton Inn Santa Cruz West are truly appreciated. It's great to know that the room's comfort and the complimentary breakfast were notable for you and your family. Equally pleasing is your praise for our team members' professionalism and the convenient location of the hotel. Your recommendation means a lot to us. We are indeed looking forward to welcoming you and your family back on another delightful and family-oriented escapade.

8/10 – Bra

Patricia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 4. mars 2024
Patricia, it's wonderful to hear that you had a good stay at Hampton Inn Santa Cruz West. We're thankful for your rating and hope to provide an even better experience during your next visit. We value your feedback and look forward to hosting you again soon.

10/10 – Utmerket

thomas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Predictable, good place to stay
Bodde her 4 netter i februar 2024
Svar fra Customer Service den 27. feb. 2024
Thomas, we're pleased to hear that your stay at Hampton Inn Santa Cruz West was reliably enjoyable. We strive to consistently provide a positive experience for our guests. Looking forward to welcoming you back in the future.

10/10 – Utmerket

Isiah

Likte: Renhold
Bodde her 2 netter i februar 2024
Svar fra Customer Service den 20. feb. 2024
Thank you for sharing, Isiah!At Hampton Inn Santa Cruz West, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 – Utmerket

Levent

Bodde her 1 natt i februar 2024
Svar fra Customer Service den 21. mars 2024
Levent, it's wonderful to know you had an excellent stay at Hampton Inn Santa Cruz West. We sincerely thank you for your high rating. We're looking forward to welcoming you back soon for another memorable experience.

8/10 – Bra

Heather

Bodde her 1 natt i februar 2024
Svar fra Customer Service den 21. mars 2024
We appreciate you sharing this positive rating, Heather!The comfort of our guests is important to us so we can't wait to see you back again at Hampton Inn Santa Cruz West. We want to share an even more enjoyable experience with you next time.

2/10 – Forferdelig

Melissa

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Never was allowed for check in
Bodde her 2 netter i november 2023
Svar fra Customer Service den 3. feb. 2024
Melissa, we're truly sorry to hear about the difficulties you experienced during the check-in process. Assuring our guests a smooth arrival is of utmost importance to us. It seems we fell short on your visit, and we'd greatly value the opportunity to learn more about this situation for improvement. We hope for a chance to provide a better experience in the future.

10/10 – Utmerket

Diana

Bodde her 2 netter i januar 2024
Svar fra Customer Service den 14. jan. 2024
Diana, we're grateful for your positive rating of Hampton Inn Santa Cruz West. Our team members strive to provide every guest with an exceptional stay and your rating highlights their hard work. Thanks a lot and we genuinely look forward to welcoming you back in the future.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice hotel. Water was turned off during night but was restored quickly in the morning. Noticed dog doo near the elevator.( Dog friendly) hotel. Urban Neighborhood. Not sure of safety of area but experienced no problems.
Bodde her 2 netter i januar 2024
Svar fra Customer Service den 12. jan. 2024
It's pleasing to hear that you enjoyed your stay at Hampton Inn Santa Cruz West. Your remarks about the swift resolution to our water interruption are appreciated. Regarding your concern about cleanliness, be assured our team is always diligent to maintain a high standard of hygiene. For the neighborhood, we can assure you that many guests have found it to be a unique aspect of their stay. Remember we are at your service, and we do look forward to your next visit.

6/10 – Grei

ALISHA

Reiste med familie
Likte: Renhold
Likte ikke: Romkomfort
Horrible beds
Beds are about as bad as sleeping on the ground and the TV is in the middle of the room to where you have to turn on your side to see it. Not comfortable at all when sharing a bed. I was in such bad pain in the morning! Why hotels do give you the options of picking a soft bed or hard bed is beyond me. That’s the one thing most people are paying for!! I want be using them again for my trips there
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 9. jan. 2024
Alisha, it's disheartening to hear that your stay fell short of your expectations due to the discomfort experienced with the bed and television positioning. Our aim is to provide an environment where you can unwind and rest at ease, and we regret that this wasn't the case. While we're saddened to hear of your decision not to return, we genuinely value your feedback. We strive to improve the experiences of our guests continually, and your input aids in that process.

10/10 – Utmerket

Susan

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was a beautiful property . On a return visit I would request a room in the back as the street noise is loud . The rooms were excellent and clean . Large bathroom . Breakfast was so good and convenient.
Bodde her 3 netter i januar 2024
Svar fra Customer Service den 13. jan. 2024
Susan, your lovely remarks about Hampton Inn Santa Cruz West truly warm our hearts. We're ecstatic that you appreciated the beauty of our property and the excellence of our rooms. We regret the noise from the street that bothered you, but we're happy to accommodate a quieter room location in the future. Also, we're glad you enjoyed our convenient and delectable breakfast. Looking forward to your return visit.

10/10 – Utmerket

Michael

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very spacious room, clean and neat. Convenient access and super easy parking.
Bodde her 3 netter i desember 2023
Svar fra Customer Service den 13. jan. 2024
Michael, thank you for praising your recent stay at Hampton Inn Santa Cruz West. It's wonderful to know that you appreciated the ample space of your room, its cleanliness, and found the access and parking to be a breeze. We're looking forward to welcoming you back in the near future.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2023
Svar fra Customer Service den 29. des. 2023
It's fantastic to see a perfect score rating for Hampton Inn Santa Cruz West! We are pleased that your stay was agreeable and we truly cherish your support. We trust you'll consider us again whenever your travels bring you back to Santa Cruz.

10/10 – Utmerket

Stephen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice property. Will stay again
Bodde her 1 natt i desember 2023
Svar fra Customer Service den 26. des. 2023
Stephen, thank you for taking the time to leave your review. We're thrilled to hear the Hampton Inn Santa Cruz West met your expectations. We anticipate the chance to offer you another great experience. Safe travels!

10/10 – Utmerket

Sandy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Customer Service den 26. des. 2023
Sandy, thank you for choosing Hampton Inn Santa Cruz West for your stay. It's wonderful to learn you had a delightful experience with us. We sincerely appreciate your excellent rating and look forward to your next visit!

10/10 – Utmerket

Teresa

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Customer Service den 18. des. 2023
Teresa, we're delighted to see you had an excellent stay at Hampton Inn Santa Cruz West. Without your words, your fantastic rating speaks volumes. We hope to welcome you back in the future for another seamless experience. Safe travels!

10/10 – Utmerket

Kayla

Bodde her 2 netter i desember 2023
Svar fra Customer Service den 18. des. 2023
Kayla, thank you for your high rating. We're thrilled you had a wonderful stay at Hampton Inn Santa Cruz West. We hope to welcome you back soon for another pleasant experience.

10/10 – Utmerket

Steph

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Customer Service den 13. des. 2023
Steph, we're delighted to hear that you had a 5-star experience at Hampton Inn Santa Cruz West! Thank you for taking the time to rate us. We hope to have the pleasure of welcoming you back soon!

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location and comfortable hotel
We loved the location; close to some great restaurants, coffee shops and wine tasting. You can walk to all. The hotel was clean, staff friendly and bed comfortable. We would gladly stay again.
Bodde her 1 natt i november 2023
Svar fra Customer Service den 11. des. 2023
It's heartening to hear you enjoyed your visit to Hampton Inn Santa Cruz West. We're delighted that our convenient location, pristine setting, and hospitable colleagues added value to your stay. Your comfort is our priority, and we are glad our comfortable beds contributed to a restful stay. We certainly look forward to hosting you again in the future.

10/10 – Utmerket

Peter

Bodde her 1 natt i desember 2023
Svar fra Customer Service den 6. des. 2023
Peter, it's wonderful to see your high rating for Hampton Inn Santa Cruz West. Our aim is to provide an enjoyable stay, and your rating reinforces our efforts. We're looking forward to welcoming you back in the future!

8/10 – Bra

Myron

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Was very convenient for our events.
Bodde her 3 netter i november 2023
Svar fra Customer Service den 5. des. 2023
Myron, it's wonderful to hear that the Hampton Inn Santa Cruz West's location worked so well for your plans. We're glad we could contribute positively to your experience. We hope your future stays are as comfortable and convenient.

10/10 – Utmerket

Tara og Santa Rosa

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We had a great stay at this property! It is immaculate, nicely updated, and the staff is friendly and helpful. It is on a main drag, and since we faced the road I was concerned about noise but there were only a few incidents that were bothersome. It’s a great location! Short walk down to Safeway, coffee shops, breweries, and burritos. The coast is a straight 15 minute walk and was wonderful for a morning walk with our dog. The boardwalk and beach are a short drive, but just note that you can’t see the ocean from the hotel. The complementary continental breakfast was nice with eggs, bacon/sausage, breakfast potatoes, waffles, and cereal/yogurt/juice. Good coffee, too! All in all, a nice stay.
Bodde her 2 netter i november 2023
Svar fra Customer Service den 28. nov. 2023
Tara, it's wonderful to hear that you had a great experience at Hampton Inn Santa Cruz West. We're delighted you appreciated our pristine and contemporary accommodations as well as the warmth and assistance from our team members. We value your ongoing patronage and appreciate you pointing out our convenient location close to local amenities, and the extensive options in our complimentary breakfast. We look forward to welcoming you back again soon for another pleasant stay.

6/10 – Grei

Ivan

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Everything was perfect, the cleaning staff was super friendly, rooms were clean and well taken care of. my low rating is because the manager is rude. When I did the check in, the lady in the front desk charged me again for my room when it was already paid for through Expedia, not a big deal, but wanted to make sure that my card wasn't double-charged so I asked the morning after, that's where I met the rude attention from the manager
Bodde her 1 natt i november 2023
Svar fra Customer Service den 19. nov. 2023
Ivan, thank you for taking the time to share your experience. It's encouraging to know you found the cleanliness of our rooms and the friendliness of our housekeeping team commendable.Addressing your concern, we regret experiencing difficulty with the billing process and the ensuing interaction with the morning manager. We strive to provide impeccable service to our guests and we apologize if you felt that was not delivered. Rest assured this will be reviewed to prevent such occurrences in future.We hope to see you again and provide an improved experience.

10/10 – Utmerket

Natalie

Bodde her 4 netter i november 2023
Svar fra Customer Service den 8. des. 2023
Natalie, we're thrilled to hear you enjoyed your experience at Hampton Inn Santa Cruz West. It's always gratifying to know our guests leave satisfied. We look forward to welcoming you back!

8/10 – Bra

Kelly

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location for walking or biking around Santa Cruz. Close to everything! The rooms are somewhat small, and the beds are not that comfortable. However, the convenience of being close to downtown makes it a great place to stay for a few days.
Bodde her 2 netter i november 2023
Svar fra Customer Service den 13. nov. 2023
Kelly, thank you for sharing your feedback. It's fantastic to hear that you appreciated the location of Hampton Inn Santa Cruz West, being conveniently close to key sites around Santa Cruz. We regret to hear that you found some aspects of your room not to your liking. Be assured, we focus tirelessly on continuously improving our guests' experiences. We're grateful for your patronage and hope to welcome you back for an even better stay next time.

2/10 – Forferdelig

Maria

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Svar fra Customer Service den 2. nov. 2023
Maria, it seems like your stay didn't meet expectations and we genuinely regret hearing that. We'd greatly appreciate your input to help us better understand where improvement might be needed. We value the experience of every guest and hope for the opportunity to serve you better in the future.

10/10 – Utmerket

Stephanie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Customer Service den 29. okt. 2023
Thanks for sharing this perfect rating, Stephanie!We're thrilled to hear you enjoyed your stay at Hampton Inn Santa Cruz West! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 – Utmerket

Bradley H.

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Customer Service den 3. nov. 2023
Bradley, thank you for your rating. It's wonderful to know you had a wonderful experience at Hampton Inn Santa Cruz West. We're grateful for your support and look forward to welcoming you back.

10/10 – Utmerket

Eric

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i oktober 2023
Svar fra Customer Service den 24. okt. 2023
Eric, it's wonderful to see a stellar rating for Hampton Inn Santa Cruz West. We're thrilled that your experience was excellent and we look forward to welcoming you back in the future for another remarkable stay!

8/10 – Bra

Gordon

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great staff and very clean. One thing was the water in shower was lukewarm, didn’t get hit. Would’ve notified the front desk, but we were exhausted and didn’t want to risk moving rooms if that was the alternative. Other than the water issue, great hotel and staff in an awesome location.
Bodde her 1 natt i oktober 2023
Svar fra Customer Service den 18. okt. 2023
Gordon, the team at Hampton Inn Santa Cruz West is happy to read your review about the cleanliness of our facilities and the friendliness of our team members. We're sorry for any issues you experienced with the water temperature in your shower and appreciate your patience. For future stays, don't hesitate to let us know about any inconveniences, even minor ones. We're committed to ensuring you have a comfortable and enjoyable stay. We can't wait to welcome you back to our conveniently located property!

10/10 – Utmerket

Judy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2023
Svar fra Customer Service den 18. okt. 2023
Judy, it's wonderful to learn you had a positive experience at Hampton Inn Santa Cruz West. We're grateful for your top rating and appreciate your choosing us for your stay. Our team looks forward to hosting you again soon.

10/10 – Utmerket

Linda

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Liked the modern decor and cleanliness and wonderfully comfortable bed and linens. Didn't like room location facing noisy street. Also room temperature was difficult to get room to a comfortable temp. There aren't any instructions on how to control thermostat other than calling front desk.
Bodde her 1 natt i oktober 2023
Svar fra Customer Service den 18. okt. 2023
Linda, it's terrific to hear that you appreciated the fresh decor, immaculate standards, and inviting bed and linens at Hampton Inn Santa Cruz West. We're sorry to hear about the noise and temperature control challenges you experienced. Insight around room location and temperature controls will be beneficial for further improvements. We always strive to provide a remarkable stay and your feedback helps us achieve that. We look forward to serving you with even more comfort in the future.