Dear Alexander, Thank you very much for your review!It was a great pleasure to have received you in our hotel. We are glad that you enjoyed your stay at our hotel, and you appreciated the service received by our team.We hope to welcome you again soon!cordially, Tracadero Team

Dear Juan Garcia,I am Tiziano Capelli, General Manager of Tracadero Beach Club & Resort. We appreciate your choice to stay at our hotel and your review!We are sorry that you had to stay at our hotel after the passage of storm franklin and that the repairs being made interfered with your rest. We are truly surprised to hear that you were awakened at 6:30 a.m., when the work used to start at 9:00 a.m., after verifying that our guests were not in their rooms. I am truly disappointed for such a bad experience you had, and we regret that we were not able to meet your expectations. Please receive our sincere apologies, from myself and the entire Tracadero staff. We work very hard to make every guest experience pleasant and wonderful, and your comment did not go unnoticed.I would also like a second chance you to remedy this bad experience in our hotel. Please do not hesitate to contact me on your next visit to the country. I am very interested in having you as my guest and getting to know you personally.Best regards,Tiziano

Estimado Sr. Jorge,¡Realmente apreciamos el tiempo que se tomó para escribir su reseña y nos sentimos felices que haya disfrutado su estadía en nuestro hotel!Hemos notado que el servicio de nuestros camareros no superó sus expectativas. Le contactaremos para recibir más detalles y poder mejorar, para que en su próxima visita logremos superar sus expectativas.¡Nuevamente muchas gracias!Muy Cordialmente, Tracadero Team