Hoteller i San Martino delle Scale

"I was placed in a room that seemed like a dark hole, not like the nice and light rooms on all the pictures. Upon check-in they said I had gotten "a very good room", because some group had arrived and they had to move me. It was far away from the main building. There was no view neither to the garden nor the ocean, but one slim window high up on the wall. The room was far smaller than 20sqm as in the room information, and the bed took up almost all the space. The worst moment was the morning I left. Since I was so far away from the main building, I hadn't gotten to experience the pool yet. I made sure the night before that I would have time before check-out. They told me in the reception area that it would open at 9 am. Check-out was at 10.30. So I went 9 am to look for the pool. And it was closed. They told me it opens at 10 am. So, I packed everything ready for check-out and went there 10 a.m. They were slowly opening around 10.10 am, and they had not removed the pool fence yet. But there were two workers around. I asked one of them if I could go swimming already. He sayed yes. I went. Then, soon the other worker came complaining to me, demonstrating that NOW he was removing the fence so NOW I could swim (I was already in the pool). I tried to tell him that I ASKED if I could go, but he did not understand English. The other worker did not correct him, as far as I know. I left the hotel anxious, angry, and humiliated. I will never go back there, not even if they payed me."

"Nice hotel, and friendly staff. Excellent location, and great breakfast!"

"Rommet var greit, men trenger nok en oppussing. Det er deler av hotellet som bærer preg av at dette ikke har vært en prioritert. Veldig hyggelig personal. Godt utvalg i frokost buffé. De har et samarbeid med Welcome Pickups som er å anbefale. De er faktisk billigere enn både taxi og Uber. Utsikten fra rommet var fantastisk, og lyden av bølger blir aldri feil. Overraskende nok er Uber inn til gamlebyen i Palermo nesten €60, som er norske priser. Derfor anbefaler jeg å leie en scooter fra Mondello Rent en 5 minutter spasertur fra hotellet. Scooter er definitivt transportmiddelet som gir deg rask og enkel tilgang til Sicilia. Det er gratis å parkere overalt. Jeg kommer definitivt tilbake til Splendid Hotel La Torre. "

"Jeg savnet flere oster til frokosten. Det kunne vært flere lokale spesialiteter, både av oster og kjøttpålegg. Og så kunne det vært et godt og grovt brød, sånn som vi nordeuropere liker, og som blant annet selges lunt på Lidl. Personalet var hyggelig, og temperaturen på rommet greit. Arbeiderne som jobbet i bygget smalt fælt med døren til nødutgang når de gikk ut og inn (rett ved mitt rom, 102) men de jobbet heldigvis ikke om natten. "

"Fantastisk hotell med fin beliggenhet. Rommet var i veldig god tilstand, god rengjøring og god trykk i dusjen. Personalet var kjempehyggelig og service var på toppen."

"Maybe off season in late October...? But a big disapprovement. Both mine and the hotel's phone numbers provided by Hotels.com were wrong so no communication and when i came late to the hotel because of lost luggage it was closed in the dark and the entrance so discrete in the dark that even the locals helping me had a hard time finding it. No way to get in then, no doorbell and no(working) telephone number. Got in because of other guests arriving.Then nobody inside either. Found another number lying at the desk and called. Then finally a guy arrived. Simple room with no internal bath - mine across the hall . The day after i was told to trust him that the lost luggage would be received in spite of him running TWO hotels at the same time and he or anyone else rarely to be seen during the day. I took no risk, waited nearby all day instead of enjoying the city and when the luggage arrived nobody at the hotel responded at the door - as i imagined! So i picked it up myself. Why Lonely Planet recommend this hotel i do not understand. Looked cool in he pictures (of course), in reality just very simple. Not expensive but the level of communication and lack of presence of the staff was very impractical. And It's almost hidden and hard to find, especially in in the dark. Guy working there was nice but not in control of things. Not recommended! "

"God beliggenhet og svært bra renhold."

"Sentralt, men slitt og gammelt"

"Super beliggenhet, gammelt ærverdig hotel. Store rom. Bra frokost."