Hoteller i San Lucas Toliman

«Great restaurant, super friendly staff, nice boat tours»

«Staff is wonderful and very attentive, breakfast is great! Beds and pillows are super comfortable. »

«Do»

«El personal »

«Staff was very friendly and helpful. We went without power for one night due to storms but that was not the hotels fault. There also was a ton of ants and spiders in the bathroom but as it is basically outside that came expected. If you are staying in the dome, be prepared to hear everything that is going on outside till at least 10 at night»

«Clean place, great host, close to the city»

«The hotel don’t mention that restroom is not in the room. Also there a lot of walking steps up hill. »

«Amazing customer service, attention to detail Lucy, Pablo and staff went above and beyond to make sure we had a great and pleasant experience. »

«Check in policy is unclear. The cash policy is listed in FAQ but not noted in the auto message after booking or clearly displayed. It is also misleading when you’re required to leave a credit card for booking. Upon arrival I was told I had to make multiple transactions and my credit card company flagged it as fraud. I had use my limited international cellular service to contact customer service to resolve the issue. Then my room was infested with ants! They were in my bed and suitcase. I had to ...

«staff was amazing, water heater didn't work properly, either way too hot or too cold. we were the only guest at the hotel for a couple of days and even that the breakfast was included , they couldn't bend the rules to let us eat before they started serving breakfast... you can only access the hotel by boat, and it is in the less populated area of the lake, making it harder to move around...»

«Rooms were so beautiful, staff was very kind as well! Breakfast was amazing, eating in front of a perfect view!»

«They are giving me a different room. »

«Great place t»

«This property charges premium prices but delivers very little beyond the view. The location overlooking Lake Atitlán is beautiful. Unfortunately, that’s where the positives end. The internet was essentially unusable during my stay. For a hotel at this price level, reliable internet should be basic. I had work to do and could not connect. Mobile data also barely works in this location, so the hotel’s Wi-Fi is the only option. What made the situation worse was the response from staff. No one ...