Thanks so much for the perfect score! We would have loved some feedback (if even just a nice comment) but regardless we are happy you enjoyed your stay. Come back and stay again any time!

Thank you for your review. Hope you come back soon and often. Kind Regards,

Dear guest, Thank you for choosing La Terraza for your recent visit to Old San Juan and for sharing your experience with the world. We work hard day in and out to provide our guests with the best experience Old San Juan has to offer and we were honored to have the opportunity to serve you during your stay. We hope to have you back soon and often. Best, Franklin Rivera Manager La Terraza de San Juan

We appreciate all of the feedback Troy, we do have many plans to continue to improve our hotel guest experience. We appreciate your candidness and are glad to hear you enjoyed your stay here on the island!

We're always glad to read that a guest enjoyed their stay! Thanks for the compliments of our staff and we hope you will stay again in the future!

That's one of the nicest things we've ever read! Thanks so much Denise. Keep us in mind for any future trips to the island!

That's the exact type of review we love to see! Thanks so much for the kind review and we hope you have a lovely day!

Wow thank you so much for your review Stacy. We love hearing guests enjoying their stay, music to our ears! Thanks again and come back and see us some time!

Oh my goodness! We are so sorry to hear you were having issues with your room's a/c. We did not have anything reported on our internal chats did you report the incident? Regardless we hope that you enjoyed your stay and hope that you have a wonderful day!

We're all glad to hear you enjoyed your stay Nikki, we hope you keep us in mind for any future trips!

We are so glad to hear you enjoyed your stay. we of course apologize for the lapse in internet coverage, typically in these cases we have no issues (after verifying claims) moving guests to another room with a functioning television availability permitting. We have also reminded our staff that the guest comes first and that we should always be freindly in our interactions. thank you for bringing it to our attention and we hope you have a lovely day!

We would have loved to hear your feedback on how we can make yours (and possibly others) stay better! We do however appreciate your review, and hope that you got home safe and sound!

Well thank you so much Ruben! We are glad you like it. And we hope you had a safe trip home.

Muchas gracias para el commento sobre nuestro ubicacion. Esperamos que pasaste un buen rato con nosotros, y que llegaste a casa bien.

Thanks for your review score, we hope you enjoyed your stay!

Hi laura, thank you for taking your time to write a feedback. The hotel is a colonial building that may have a characteristic smell since it preserves its architecture and its original wooden beams, including its unique pieces. About TV, the rooms are provided with Smart TV and you probably were expecting cable TV. Thank you for choosing us.

We are sorry to hear that your stay was not the best it could possibly be. We are always open to hearing feedback so we can better cater to you. The guest. We hope that you had a safe trip home and have a lovely day.

We hope 4/5 means you truly enjoyed your stay!

Good afternoon Elizabeth, we of course recall all of the changes and issues you had during your stay and we hope all the changes we provided werew sufficient. We hace since fixed the bed frame, it came to our attention around the time of your stay our pool pump was malfunctioning and has also since been repaired. We are sorry these inconveniences happened during your stay but we assure you they will not occur again and we would love to show you a better time when you return!

Wow what a glowing and sincere review! We are always happy to hear that a guest enjoyed our property and had a good stay! We look forward to hosting you again and hope you have a lovely day.

Gracias por todo el commentario positiva. Entendemos que todo el mundo tiene su propio estandare de limpieza, y nuestro equipo de housekeeping siempre trabajan duro para proveer un edificio limpio y seguro para nuestros huespedes. Si en cual quier momento quieres re retocamos su cuarto por favor pregunta en front desk y ellos te ayudan lo antes posible para llegar a sus estandares.

Muchisimas gracias por su commentario. Esperamos que quedas con nosotros de nuevo en el futuro!

Wow Kelli, what a kind review. We are so happy to hear that you enjoyed your stay and our staff treated you right! We will keep up the excellent work and we hope you had a lovely trip back home! Don't forget us now!

It likely is time for us to renew our online listing photos as they were taken about two years ago.We have changed much furniture and added and removed things here and there. The pool has been scheduled for maintenance and will be in tip top shape soon! We are sorry to hear you did not enjoy your time here, we work very hard to maintain a clean and safe environment for our guests, and are always willing to try and make specific accomodations for guests when they ask for them! We thank you for your honest review of your experience with us and we hope you got home safe and sound!

Thanks so much for your honesty when writing this review. We have already had maintenance done on the pool since your departure date, and we hope the next visit you will be pleasantly surprised!

We appreciate you telling us your true feelings abour our hotel. We are actually in the process of many upgrades and maintenances for out facilities. We hope that by the next time you visit we can truly wow you!

We are here to provide a unique experience! Thanks for noticing!

We greatly appreciate your comments, thanks again and have a good day!

Thanks so much for the review score! We hope you stay with us again in the future.

We are hearing your feedback loud and clear. We will bring up ammenities and pricing at our next staff meeting!

We greatly appreciate the review score! We hope you enjoyed your stay and had a safe trip home!

We always appreciate when guests are completely honest about their stay. We do understand at times our infraestructure (such as wi-fi, plumbing) may have troubles. But we are always available to help no matter the circumstances! We are so glad you enjoyed your stay. And we hope that you come back in the future!

Well thanks for the feedback of our staff! We hope all went well during your stay. And you got home safe and sound!

We are glad you saw some positives whilst staying with us Ashley. Typically we do not provide room service (including turning in towels) as night shift workers are quite literally running the entire hotel alone. If ever you need something, front desk is a short elevator ride away!

We're so glad you see the value in staying in our humble hotel Arthur. We love hosting guests such as yourself and we would love to have you back anytime!

I am sorry to hear that Sara was unable to help as much as you would have liked. Typically issues with maintenance are delagated to our maintenance staff and front desk tries there best when maintenance is not available. I am glad that she moved you to another room without the hot water issue and I hope all else was well during your stay. Thanks so much for choosing La Terraza and we hope that you had safe travels home!

We are glad to see you had a near perfect stay!

Well thanks so much Mark, we really appreciate being told as such. We are glad you enjoyed your stay and would love to see you again in the future!

Thanks for the almost perfect score Aidan!

We apologize for the confusion we have temporarily closed the first floor bar while we search for a bartender. We apologize that housekeeping forgot to stock your soap however we are always a phone call away at front desk. And we would be more then happy to bring it straight to your room so you wouldnt even have to get up! I just finished checking your room lights and you are correct the one above the sink must have gone out before check-in however the rest of the lights are in working order. As well as the television. We are sorry to have lost a guest, and we hope in the future you can give us another shot so that we can wow you!

We're so sorry to hear you did not have the best possible experience at our hotel! We would have loved feedback to know how we can improve for return and future guests!

Gracias por apreciar nuestro lugar y ubicacion. Tienes razon y voy a hablar con la gerencia sobre ilumbrar mas la area de la piscina. Ya remplazamos el control de tu t.v.!

We are always appreciative of compliments of our staff as we pride ourselves in our reception and breakfast experience. We would like to add however that we serve coffee 24/7.

Thanks so much for the perfect score!

We greatly appreciate your honest review of our humble hotel. We are glad you enjoyed your stay and hope you have a lovely day!

The honesty is always appreciated Jaslyn. We hope you enjoyed your stay and had safe travels home!

Thanks a lot John! That's what were here for, to provide a quaint and unique experience.We appreciate your review, and we hope you had a safe fun trip home.

We are glad to hear the suite was to your liking nancy. We do apologize for the dishwasher but it is not listed as an ammenity for a reason. We appreciate your honesty, and we certainly hope you come and stay with us in the future!

Well we greatly appreciate your glowing review. Sorry about the stairs they were built quite a long time ago! Thanks for your review and we hope you got home safe and sound!