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Anmeldelser av Fairmont El San Juan Hotel

5 out of 5
Fairmont El San Juan Hotel
6063 Isla Verde Avenue, Carolina

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 649 av totalt 1272 anmeldelser." "
Rangering på 8 − Bra. 262 av totalt 1272 anmeldelser." "
Rangering på 6 − Grei. 162 av totalt 1272 anmeldelser." "
Rangering på 4 − Dårlig. 94 av totalt 1272 anmeldelser." "
Rangering på 2 − Forferdelig. 105 av totalt 1272 anmeldelser." "

8,6/10

Renhold

8,4/10

Personale og service

8,4/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

ludmila Nancy og Midland

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024

10/10 – Utmerket

Yenlis

Reiste med familie og små barn
Likte: Fasiliteter
Excellent
Bodde her 3 netter i mai 2024

4/10 – Dårlig

Biky

Reiste med en gruppe
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold, personale og service og fasiliteter
Pools and the beach is good the rest no, the service is bad, the first day give us terrible room no windows, and i requests different room because i paid a lot money, when i trying used the pool i can find chairs for my stuff or rest and is nothing including you need paid for everything
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Wilfredo

Likte: Renhold
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Anamaria

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s such a beautiful property with a great vibe. Very well taken care of and so beautiful. Thank you for conserving the legacy.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Zuher Sikander

Likte: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

8/10 – Bra

Ashton L

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Very nice place but during our stay the power repeatedly kept going out, causing the elevators to be inoperable. We had to walk to the 8th floor multiple times.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Felix

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
rebecca was exceptional outstanding service tended to all of our needs will definitely recommend and return
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Erubey og Norwalk

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great pool area and beach accessibility.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Ivan Alejandro Badillo og joliet

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mai 2024

8/10 – Bra

joe

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
The El San Juan is simply a staple of PR. Though elegant and large in its prime real estate, it’s beginning to look weathered. The power is constantly going off, AC leaks, but the El San Juan always has a special place in my heart. It’s old world charm and just history is amazing. I would definitely keep giving it opportunities to disappoint me…it’s a huge undertaking to keep such a large expensive property in perfect condition, so for that I give them a pass.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

David

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente playa de Isla Verde y el personal atento .
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Stephanie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Todo muy hermoso
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Robert

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The property and staff were excellent. But Expedia needs to work on its communication with the property. We booked the room on Expedia over an hour before showing up at the property. The staff had no record of our booking so we had to wait over an hour in the lobby while they contacted Expedia to see if the booking was made.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Maria

Likte: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

8/10 – Bra

Marlene

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Older property but well kept. Nice staff. Very friendly and accommodating. My neighbors in the bungalow next door were loud at 2-5am and the walls are not completely soundproof. The room also had a wet smell to it which I have experienced before in poolside rooms. Great pools and beach. Nice breakfast buffet with a good selection.
Bodde her 5 netter i mai 2024

10/10 – Utmerket

Marian

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly and helpful
Bodde her 1 natt i mai 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 18. mai 2024
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Utmerket

mecca

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love how the clean your room everyday without asking them I love the pool & the beach the hotel is beautiful food is good yes it little expensive but it worth it if u going to Pr this will be the best hotel everyone pay just to come they have day pass for the pool & beach
Bodde her 4 netter i mai 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 18. mai 2024
Wow! Thank you so much for the amazing review. Clean accommodations are something you can always expect at the Fairmont El San Juan. We will definitely pass along your praise. Looking forward to your return.

4/10 – Dårlig

Michael

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Our bathroom was extremely small, very uncomfortable. The rugs smelled moisty. The overall look of the hotel is old, beatiful but old , water was falling from the ceiling , the pos at the bar wouldnt accept apple pat and was outdated. Staff was great thow , and the spa is to die for.
Bodde her 1 natt i mai 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 11. mai 2024
It was a delight to welcome you to the Fairmont El San Juan, we appreciate your candid review. We're happy to know our amazing team and SPA were the highlights of your stay. Your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 – Utmerket

Geneve

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location has many different walkable restaurants and supermarkets. In addition, it is located across from an Enterprise car rental. The hotel is clean and the staff was extremely welcoming.
Bodde her 3 netter i mai 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 11. mai 2024
Thank you for taking the time to leave us a review. We are glad that you appreciated our team and enjoyed your accommodations. We look forward to welcoming you back soon!

10/10 – Utmerket

Juan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
great stay!
Bodde her 2 netter i mai 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 11. mai 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Utmerket

Leidy Laura

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice
Bodde her 5 netter i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 11. mai 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Utmerket

Marisa Elizabeth

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was amazing and so accommodating. We were able to check in early and they made sure the stay was nothing less than wonderful
Bodde her 2 netter i mai 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 11. mai 2024
Thank you for the great rating and feedback of our hotel and staff! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Utmerket

Robert

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great hotel with a great lobby, bars and casino.
Bodde her 4 netter i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 11. mai 2024
Thank you for the great rating and feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Utmerket

Darlene

Bodde her 4 netter i april 2024

10/10 – Utmerket

Weston Griffith

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
great time
Bodde her 6 netter i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 1. mai 2024
Thank you for the great rating and comment regarding our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 – Bra

Antonella

Likte: Renhold og personale og service
Bodde her 4 netter i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 1. mai 2024
Thank you for the rating of our hotel! We are glad that you seemed to have enjoyed your stay and hope to see you again very soon.

6/10 – Grei

Caryn og Merrick

Reiste med familie
Likte: Renhold og personale og service
The hotel was very expensive and felt like although it underwent a renovation it wasn’t as nice as it had been in past. it has become increasingly expensive to dine and spend time at the property but the experience is less impressive. There are other places that cost less that are as nice. Not worth the $$$.
Bodde her 4 netter i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 29. apr. 2024
We are saddened to read your review and want to extend our sincere apologies for the issues you encountered. Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations and service.

8/10 – Bra

Betty

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The villas are the best part of staying here, we upgraded and they accommodate our f needed. Thalia at desk is sweet and helpful. Frank set us up by poolside, and Alondria was very nice and helpful to keeping us fed and serving drinks , the vibe is so nice, will make my 3rd visit soon
Bodde her 4 netter i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 29. apr. 2024
It was a delight to welcome you and we appreciate your review. We're happy to know our amazing team and amenities were the highlights of your stay. Looking forward to many more returns!

10/10 – Utmerket

Jose A

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing place very clean
Bodde her 3 netter i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 29. apr. 2024
Cleanliness is a top priority to us, and your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 – Utmerket

Ryan

Bodde her 5 netter i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 18. mai 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 – Grei

james

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
some of the staff like Orlando by the beach and Darren the waiter by the beach were amazing and could not be more helpful and accommodating.
Bodde her 4 netter i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 25. apr. 2024
Your comments regarding your experience with the staff at the Fairmont El San Juan Hotel are greatly appreciated. Thank you for taking the time to provide feedback. We will share your comments with our team. This feedback will serve as an inspiration to all of our staff as we strive to continuously improve the quality of our services. I would like to thank you again for sharing your experience with us.

6/10 – Grei

Heber

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 25. apr. 2024
We appreciate you rating our hotel! Your feedback regarding your stay at the Fairmont El San Juan Hotel would be greatly appreciated.

10/10 – Utmerket

James

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This place was amazing
Bodde her 7 netter i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 23. apr. 2024
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Utmerket

Sabrina

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel is amazing definitely recommend this will always be my go to for the area. Great staff very knowledgeable and friendly.
Bodde her 3 netter i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 20. apr. 2024
Thank you for the great rating and feedback of our hotel and staff! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 – Grei

Amanda

Bodde her 6 netter i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 11. mai 2024
Thank you for the rating of our hotel! We are disheartened at the fact that it seems that you did not enjoy your stay, at your leisure please feel free to share details of what we could have done differently so as to ensure a memorable trip.

10/10 – Utmerket

Annakay

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 20. apr. 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 – Bra

Eldrick

Likte: Renhold og overnattingsstedets bygg og tilstand
Great staff except for security was asked twice was I a resident there when I in fact was staying in the villas and didn’t see that interaction with anyone else except me and partner.
Bodde her 3 netter i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 17. apr. 2024
We very much appreciate your feedback regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.

10/10 – Utmerket

shawn

Bodde her 4 netter i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 11. mai 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Utmerket

Sara

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Best hotel I’ve stayed at in Puerto Rico
Bodde her 1 natt i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 13. apr. 2024
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Utmerket

gina

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very expensive
Bodde her 2 netter i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 13. apr. 2024
Thank you for the rating of our hotel! We have shared with the appropriate team members so as to look into future improvements.

10/10 – Utmerket

SHEENA

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice hotel
Bodde her 3 netter i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 13. apr. 2024
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 – Bra

Cherry Ann

Reiste med familie
Likte: Renhold og personale og service
Our room had a view of the casino roof and some of the plaster on the wall had come off previously. The service was very nice. The power had cut out a few times when we first arrived. There were a couple of girls stuck in the elevator while the power was cutting out and their screams were disconcerting. I believe they were ok from the ordeal. We used the stairs after that. We were rarely on the property. We had a full itinerary, exploring the island. The valet team as well as the team working the towels and pool were all very attentive. Housekeeping was always on point.
Bodde her 7 netter i mars 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 13. apr. 2024
It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.

10/10 – Utmerket

Rachel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved our stay. This property is beautiful and the buildings and greenery are beautiful. Our bungalow was perfectly situated to the pool, dining, and beach, and the room was updated and lovely. Housekeeping did a wonderful job, and all of the staff were extremely friendly and polite and went above and beyond. We would definitely return!
Bodde her 3 netter i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 13. apr. 2024
It was a delight to welcome you to the Fairmont El San Juan, we appreciate your review. We're happy to know our amazing team and amenities were the highlights of your stay. Staff is a top priority to us, and your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

6/10 – Grei

James

Reiste med familie
Room's were overpriced, food was overpriced and not that good. The mosquitos and cats were terrible. I can't honestly recommend the place to anyone I care about.
Bodde her 3 netter i april 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 4. apr. 2024
Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the topics mentioned and prevent future occurrence.We appreciate your sharing your concerns

4/10 – Dårlig

Randy

Light would h go on out unexpectedly
Bodde her 3 netter i mars 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 4. apr. 2024
We apologize for the inconvenience this situation caused during your visit. The Power Company had several interruptions in the Isla Verde and surrounding areas. The property does have a generator that starts working once the power goes out and when the power returns the generator turns off automatically.We do hope this does not deter you from returning in the future.

10/10 – Utmerket

Stephanie og West Miami

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms was spacious and very nice. Loved the shampoos and soaps! I love Lelabo… had some minor inconveniences, but staff took care of it right away as well as customer service. I would more than gladly stay at this property again.
Bodde her 1 natt i mars 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 13. apr. 2024
We very much appreciate your comments regarding your recent stay. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future.

8/10 – Bra

frankie

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 4. apr. 2024
Thank you for rating your most recent stay with us. We look forward to seeing you again.

4/10 – Dårlig

Kenneth

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
A beautiful wine & beverage refrigerator… empty. Not just mine, all rooms, empty. Unacceptable especially for a hotel claiming to be a Fairmont. Check-in took over 1/2hr with only 4 others in front of me. After a long day of circling in the air and being diverted to PR, just wanted a relatively simple check-in and cold water. $700 does NOT justify this hotel AT ALL!
Bodde her 1 natt i mars 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 31. mars 2024
Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate your sharing your concerns.

6/10 – Grei

Tara

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Overpriced, the hotel smells of mildew and needs to be cleaned up and painted. Limited dining that was very expensive and not very good. The staff were friendly and spa was good (but very expensive). Stay at the Marriott for a better experience
Bodde her 4 netter i mars 2024
Svar fra Yvonne Ramos, Director of Guest Relations den 31. mars 2024
Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations and service. We appreciate you taking the time to share.