Muchas gracias Evelyng por su calificación.Le esperamos nuevamente.

We're sorry for the inconvinience

Gracias por su mensaje y por calificar nuestro hotel con 5 de 5. Nos complace saber que disfrutó de su estancia y que quedó satisfecho con nuestro servicio, instalaciones y ubicación. Agradecemos sus elogios hacia nuestro personal y estamos encantados de que recomiende nuestro hotel a sus amigos y familiares. Esperamos darle la bienvenida nuevamente en el futuro.

Gracias por su mensaje y por calificar nuestro hotel con 5 de 5. Nos complace saber que disfrutó de su estancia y que quedó satisfecho con nuestro servicio, instalaciones y ubicación. Agradecemos sus elogios hacia nuestro personal y estamos encantados de que recomiende nuestro hotel a sus amigos y familiares. Esperamos darle la bienvenida nuevamente en el futuro.

la mentamos mucho el inconveniente.

I am very sorry to hear that your stay in the accommodation was not satisfactory. I understand that the cleanliness of the pool, the discomfort of the room and the lack of information about the included breakfast are aspects that negatively affected your experience. I also understand that noise and lack of soundproofing can be very annoying.We will take steps to improve the current room conditions.

I am very happy to hear that you had such a positive experience during your stay in the accommodation! It's great that the room was perfect for your needs, and that you were able to enjoy the beach and the quiet atmosphere at night near the center.Also, it is wonderful to know that the receptionist was very kind and smiling. Friendly and helpful staff can make all the difference in a travel experience, and I'm sure she contributed greatly to your good experience.Thanks for sharing your good vibes! I hope you have more positive experiences on your future trips.

Lamentamos mucho su inconformidad con el alojamiento. Tomaremos en cuenta sus comentarios para mejorar nuestros servicios en el futuro. Gracias por su retroalimentación.

Lamentamos mucho su inconformidad con el alojamiento. Tomaremos en cuenta sus comentarios para mejorar nuestros servicios en el futuro. Gracias por su retroalimentación.

Thank you for your message! We are pleased to know that our staff, especially Juan, was able to provide you with excellent service and assist you with taxi and restaurant recommendations. We will pass on your words of appreciation to Juan and the rest of the team.At our establishment, we strive to provide friendly and attentive service to ensure that our guests have a pleasant experience in all respects. We are glad to know that we have met your expectations in this regard.If you have any other questions or need any other recommendations during your stay, don't hesitate to let us know. We are here to help you and make sure you enjoy your time with us to the fullest.We hope to welcome you back in the near future!Kind regards,

We are very happy to know that you loved the place! We appreciate your kind words about our manager Juan and how he treats guests with respect. We are glad that your room was great and very clean. We are sorry for the disadvantage of the location and the additional cost to cross the river, but it is great that they have discovered an alternative route to get to Pali faster. We are pleased to know that you enjoyed the pool, which is always well maintained and clean. Thank you for extending your stay and for your love towards Juan! We will be delighted to welcome you again in the future.

We are very sorry that you had an unsatisfactory experience. We appreciate your feedback and will take steps to improve. Thanks for your feedback.

We are very sorry to hear that you have had an unsatisfactory experience with our management. We appreciate your feedback and will take action to address these concerns. Your satisfaction as a customer is important to us and we will do everything we can to improve our service. We apologize for any inconvenience this has caused and appreciate your patience.

We appreciate your feedback and are pleased to hear that overall you had a good experience with us. If there is anything specific that we can improve on, feel free to let us know. We hope to have the opportunity to welcome you again and provide you with an even better experience in the future. Thank you for your support and trust in us!

Lamentamos mucho escuchar sobre su experiencia negativa en nuestro hotel. Apreciamos sus comentarios y nos disculpamos sinceramente por las dificultades que ha enfrentado con las toallas y la falta de jabón en su habitación.Entendemos la importancia de contar con los elementos necesarios para una estancia cómoda, y nos disculpamos por no cumplir con sus expectativas en este aspecto. Tomaremos en cuenta sus comentarios para mejorar nuestros servicios y asegurarnos de que situaciones como estas no se repitan en el futuro.Agradecemos su retroalimentación y lamentamos no haber cumplido con sus necesidades durante su estancia. Valoramos su opinión y tomaremos medidas para rectificar estas deficiencias. Si hay algo más en lo que podamos asistirle, no dude en comunicarse con nosotros.Lamentamos que su experiencia no haya sido satisfactoria y esperamos que pueda reconsiderar en el futuro.

We are sorry for the inconvenience that occurred, but you were only reserved for one day at the hotel next door. His reservation was for 2 people, not 3, obviously he had to pay for his friend's breakfast if he wanted to have it. The inconvenience was explained to you and you agreed to stay at the other hotel. Sorry again

Nos alegra saber que tuvo una experiencia excepcional en nuestro hotel. Apreciamos sus comentarios positivos y su satisfacción es nuestra mayor recompensa. Siempre nos esforzamos por brindar un servicio de calidad y nos complace saber que cumplimos con sus expectativas. Esperamos darle la bienvenida nuevamente en el futuro y brindarle otra experiencia maravillosa. ¡Gracias por su apoyo y confianza en nosotros!

Thank you so much. We hope you again!!

Thanks for your message! We are pleased to know that you enjoyed the nice view of the beach and found the patio chairs really comfortable. We also appreciate your positive comments about our friendly staff.We take into account your observation about the pool area and we understand that there is always room for improvement. We value your feedback and will work to make any necessary improvements to provide an even better poolside experience.We appreciate your feedback and hope to have the opportunity to welcome you back in the future so that you can enjoy an enhanced experience in all areas of our property.Kind regards,

We are very sorry that you experienced so many problems during your stay. We understand your frustration and understand that you want Expedia to resolve the issue and get you a full refund or coupons.We recommend that you contact Expedia customer service directly to discuss your situation and seek an appropriate solution. They will be able to provide you with specific assistance and take the necessary steps to address your issue.We apologize for any inconvenience this has caused and hope it will be resolved to your satisfaction. If there is anything we can assist you with on our end, please do not hesitate to let us know.Sincerely,

Thank you for sharing your comments about your experience at our establishment. We regret that you noted the need for some renovations and the lack of a bar and restaurant on site.We take into consideration your comments about the missing furniture in the room, the lack of hot water and hair dryer. We will work to address these issues and ensure they are properly resolved.We are pleased to hear that you appreciated the beachfront location, the reasonable price and the friendliness and attentiveness of our staff. It is also good to know that the hotel is not close to the bay, which avoids disturbing noises during your stay.We appreciate your feedback and value your opinion. We will take steps to improve on the areas mentioned and provide an even better experience in the future. We hope to have the opportunity to welcome you again and provide you with a more satisfactory stay.Best regards,

¡Gracias por tu mensaje! Nos alegra saber que disfrutaste de nuestra ubicación frente al mar y que encontraste las habitaciones cómodas, amplias y limpias. Apreciamos tus comentarios positivos sobre nuestro amable personal de recepción, limpieza y cocina. Nos complace que valoraras nuestra seguridad en el estacionamiento y la limpieza de la piscina.Tomamos en cuenta tus comentarios sobre la coordinación de reservas con Managua y aseguraremos una mejor comunicación para asegurar que las habitaciones que se vendan en la plataforma sean las asignadas a los huéspedes.Esperamos tener la oportunidad de recibirte nuevamente en el futuro y brindarte otra estancia placentera. ¡Gracias por tu apoyo y confianza en nosotros!

We are very pleased that you had an exceptional experience at our facility. Your satisfaction is our top priority and we are delighted to have met your expectations. We look forward to welcoming you back in the future and providing you with another amazing stay, thank you for your support and trust in us!

Lamentamos mucho que hayas tenido una experiencia decepcionante. Apreciamos tus comentarios y nos disculpamos por cualquier confusión causada por las fotos y el nombre del lugar.Tomamos en cuenta tus observaciones sobre la apariencia abandonada y la dificultad para encontrarlo. Trabajaremos en mejorar la claridad y precisión de la información proporcionada para evitar futuras confusiones.Agradecemos tus comentarios y valoramos tu retroalimentación. Tomaremos medidas para rectificar las deficiencias mencionadas y brindar una experiencia mejorada en el futuro. Esperamos tener la oportunidad de recibirte nuevamente y ofrecerte una estancia más satisfactoria.Atentamente,

I understand your experience and the disturbance caused by the noise during your stay there. It is disappointing when expectations of quiet are not met due to situations such as loud music and nearby parties. It is important for hotels and establishments to take into consideration the relaxation of their guests and make sure to maintain a pleasant environment for everyone. Sometimes situations like these can occur and it is advisable to communicate your concerns to the hotel staff to seek possible solutions or alternatives. I hope that, in spite of this, you were able to enjoy your stay in Nicaragua and your other experiences in the country.

Gracias. Es un placer atenderle