Very clean room, bathroom, and common areas. Our first night in Costa Rica, and we found the staff very helpful and friendly, but there was some difficulties with the trsnslation several times. We were able to get our questions and requests satisfied, but we missed a tour, due to an inaccurate translation. Reasonably priced. Convenient to many sights. Breakfast good and included in the price of ou room. Magnolia restaurant was good food and not too pricey. We felt safe as the hotel has security fencing. We only went out during daylight. Although we are always vigilant as tourists in any major city, we did find San Jose safe to walk around in daylight. We were warned, that it's not safe to walk outside after dark. Uber and Didi are inexpensive ways to travel at night.