We booked Casa Maya for my sister's 40th birthday week. The house is absolutely gorgeous, and impeccably maintained. It shows no signs of being a rental property, but instead felt like our home for the week. The property is even better than the pictures - spacious and comfortable. Our family stayed in the main house, and guests stayed in the Casita, which offers a private, more separated space (more like a hotel room).
The property manager, Maria, and the concierge, Alilat, are absolutely first rate -- impeccable service. They were excellent to communicate with prior to our arrival, handling my various questions and changes with ease, and quickly returned our security deposit after our departure. Alilat made sure all of our needs at the house were met - arranged a high chair for my son, booked massage therapists to come to the house, accommodated multiple grocery orders (and had everything perfectly stocked by the time we arrived), arranged a personal chef for my sister's birthday dinner (chef Daniel, who was excellent in every way), and even handled a custom cake order from Cabo (45 minutes away) without hesitation.
The grounds of the house are lovely, the neighborhood of El Encanto is so nice it looks like a movie set, and the beach was deserted, clean, and relaxing. There is a system to play music outside, which makes pool time perfect. We also grilled a lot, and made great use of the swim-up bar. There is a giant laundry room on the first floor, and the kitchen and laundry room are extremely well stocked.
We wanted a self-contained, quiet getaway vacation, and everything about our trip was even better than we hoped for (and we went in with high expectations).
It is worth noting that El Encanto itself is fairly isolated, which is exactly what we wanted. It's about a 15 minute drive from San Jose del Cabo. But with a rental car, which I would highly recommend, getting into town or even up to Cabo would be really easy.
Overall, we can't say enough about this beautiful home, gorgeous community, and excellent service. We can't wait to go back!