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Anmeldelser av SureStay Hotel by Best Western San Diego Pacific Beach

2.5 out of 5

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 271 av totalt 638 anmeldelser." "
Rangering på 8 − Bra. 177 av totalt 638 anmeldelser." "
Rangering på 6 − Grei. 87 av totalt 638 anmeldelser." "
Rangering på 4 − Dårlig. 48 av totalt 638 anmeldelser." "
Rangering på 2 − Forferdelig. 55 av totalt 638 anmeldelser." "

7,8/10

Renhold

8,2/10

Personale og service

7,4/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Frida

Bodde her 2 netter i september 2022
Svar fra SureStay Hotel by Best Western San Diego Pacific B den 21. sep. 2022
We're sorry you were unhappy. Thank you for your feedback.

4/10 – Dårlig

Gigi

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nothing special
Bodde her 2 netter i april 2024
Svar fra Charles Brown - General Manager den 13. mai 2024
Thank you for taking the time in leaving us a review and feedback on our property. We apologize for not exceeding your expectations.

10/10 – Utmerket

Christopher og Newnan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very convenient for activities near Mission Bay/La Jolla.
Bodde her 2 netter i mai 2024
Svar fra Charles Brown - General Manager den 6. mai 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

6/10 – Grei

michael

Likte: Personale og service
Open campus to easy access to 1st floor rooms. Security not visible
Bodde her 1 natt i mai 2024
Svar fra Charles Brown - General Manager den 6. mai 2024
Dear Michael, thank you for your review. We have good security system with cameras all around the building. We hope you give us another chance and come back and stay with us again.

10/10 – Utmerket

Irma

Bodde her 1 natt i mai 2024

6/10 – Grei

Margaret

Bodde her 1 natt i april 2024
Svar fra Charles Brown - General Manager den 2. mai 2024
Thank you for taking the time in leaving us a review and feedback on our property

10/10 – Utmerket

Jana

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place! Clean. Easy free parking. I would definitely stay again!
Bodde her 4 netter i april 2024
Svar fra Charles Brown - General Manager den 26. apr. 2024
Thank you for your kind comments. I am so glad that you had a great stay with us. I'm pleased that you would stay with us again and would recommend us to others, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Thanks again for your pleasant feedback.

10/10 – Utmerket

Carie

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Charles Brown - General Manager den 26. apr. 2024
Dear Carie, thank you for your awesome review. We hope you come back and stay with us again.

8/10 – Bra

Richael

Bodde her 4 netter i april 2024
Svar fra Charles Brown - General Manager den 13. mai 2024
Thank you for taking the time to post a review of your stay. We would love to see you again, should your travels bring you back to our area.

10/10 – Utmerket

shelia

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Room was small but it was clean
Bodde her 1 natt i april 2024
Svar fra Charles Brown - General Manager den 23. apr. 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

10/10 – Utmerket

Dria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff really make the place and why I stay here every time I go to PB. Very sweet folks! It’s clean, it’s safe and in a great location
Bodde her 2 netter i april 2024
Svar fra Charles Brown - General Manager den 18. apr. 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us.

10/10 – Utmerket

MARIA EUGENIA

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy limpio y cómodo, lo recomiendo.
Bodde her 1 natt i april 2024
Svar fra Charles Brown - General Manager den 23. apr. 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

10/10 – Utmerket

Stephen

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Small but clean room
Bodde her 1 natt i april 2024
Svar fra Charles Brown - General Manager den 18. apr. 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel and the cleanliness. We would love to see you again, should your travels bring you back to our area.

10/10 – Utmerket

Qifen

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good
Bodde her 1 natt i april 2024
Svar fra Charles Brown - General Manager den 10. apr. 2024
Dear Qifen, thank you for your awesome review. We hope you come back and stay with us again.

8/10 – Bra

Ross

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Charles Brown - General Manager den 10. apr. 2024
Dear Ross, thank you for your review. Come back and stay with us again next time.

10/10 – Utmerket

Jane

Bodde her 1 natt i april 2024
Svar fra Charles Brown - General Manager den 2. mai 2024
Dear Jane, thank you for your awesome review. We hope you come back and stay with us again.

6/10 – Grei

Thomas og New Port Richey

Likte: Renhold og personale og service
It’s just okay for accommodations…. I’d rate it higher if the costs were lower but given the unjustifiable high cost, it’s Satisfactory, not Good.
Bodde her 3 netter i april 2024
Svar fra Charles Brown - General Manager den 11. apr. 2024
Thank you for taking the time in leaving us a review and feedback on our property.

2/10 – Forferdelig

DANIEL

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Review isn’t for the property but for Expedia that made a mistake on the reservation, paid with a non existing card, charged me $30 more than the Hotel itself would charge and left me hanging from 11pm to midnight until the front desk was able to contact Expedia after Expedia hang up twice on his face. Over a decade using Expedia never happened that.
Bodde her 1 natt i april 2024
Svar fra Charles Brown - General Manager den 11. apr. 2024
Thank you for taking the time in leaving us a review and feedback on our property.

8/10 – Bra

Flor og Stockton

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was excellent. The room were okay a bit small but it was convenient for the 2 days we stayed there
Bodde her 2 netter i april 2024
Svar fra Charles Brown - General Manager den 11. apr. 2024
Thank you for taking the time in leaving us a review and feedback on our property. We appreciate the kind comments. We would love to see you again, should your travels bring you back to our area.

8/10 – Bra

Annette

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
Room was really tiny, but we managed for the price. The only thing about the cleanliness was the bathroom floor and baseboard, but other than that it was fine
Bodde her 2 netter i april 2024
Svar fra Charles Brown - General Manager den 11. apr. 2024
Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.

2/10 – Forferdelig

Trisha

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
There was cockroaches in the bathroom. The air conditioning did not work and it was so hot and stuffy all night. We arrived late and the front desk lady was nice but felt like we were disturbing her to check in. The hotel is old and cheaply updated, the mold is bleeding through the paint job. The free breakfast was decent and the staff attending to that were very nice and kept the area clean. Would not recommend.
Bodde her 1 natt i mars 2024
Svar fra Charles Brown - General Manager den 3. apr. 2024
Dear Trisha, Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty and some amenities did not work properly during your stay. We do our best to make sure everything on property is clean and in good working order so its unfortunate you encountered issues during your stay. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.

10/10 – Utmerket

Kaitlyn

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The breakfast was great and had lots of options. Bed was comfy and the room was quiet all night. The one queen room was definitely smaller than I expected but we did just fine with our pup!
Bodde her 1 natt i april 2024
Svar fra Charles Brown - General Manager den 3. apr. 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

8/10 – Bra

Yamaira

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really close to Sea World and San Diego Zoo. Property is clean and updated. However, walls are extremely thin and I could hear the kids upstairs running through the room at 5am for 3 days. Unable to sleep due to that noise. Next time we will stay on the 3rd floor. Other then that hotel is close to everything we came for.
Bodde her 3 netter i mars 2024
Svar fra Charles Brown - General Manager den 3. apr. 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

6/10 – Grei

Maria lourdes

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Muy buena atención al cliente
Bodde her 4 netter i mars 2024
Svar fra Charles Brown - General Manager den 16. mai 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

6/10 – Grei

Jamie

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Overall good budget stay. Pool was not heated and dirty. Cleans rooms every second day unless you request
Bodde her 4 netter i mars 2024
Svar fra Charles Brown - General Manager den 16. mai 2024
Dear Jamie, thank you for your review. We hope you give us another chance and come back and stay with us again.

4/10 – Dårlig

HONGBING

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The room is in the shadow without no sunlight and the oder smells bad. Near stairs and an elevator with much noise.
Bodde her 2 netter i mars 2024
Svar fra Charles Brown - General Manager den 28. mars 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 – Utmerket

Jerome

Bodde her 1 natt i mars 2024
Svar fra Charles Brown - General Manager den 18. apr. 2024
Dear Jerome, thank you for your awesome review. We hope you come back and stay with us again.

8/10 – Bra

Roxana

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hard to drive around, customer service was amazing
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Elias

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Precio accesible. Habitación muy limpia y completa.
Bodde her 1 natt i mars 2024

8/10 – Bra

Darlene

Reiste med partner
Likte: Renhold og personale og service
the staff was friendly, had a nice stay
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Cristian

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice, Quiet spot!

10/10 – Utmerket

Yosei

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Their complimentary breakfast is great! I strongly recommend to take advantage of that, considering the rising costs of eating out. It's a very convenient location, as everything you could need is close by.
Bodde her 2 netter i mars 2024

8/10 – Bra

Jordan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The bathroom door was gettin stuck but it was good
Bodde her 1 natt i mars 2024

8/10 – Bra

Nancy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
A bite of noise that you can hear from other rooms, and the breakfast was vey basic. Everything else was ok.
Bodde her 2 netter i mars 2024
Svar fra Charles Brown - General Manager den 15. mars 2024
Dear Nancy, thank you for your review. We hope you give us another chance and come back and stay with us again.

6/10 – Grei

Josh

Likte: Personale og service
great value
Bodde her 4 netter i februar 2024
Svar fra Charles Brown - General Manager den 11. mars 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 – Bra

Heidi

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good for the price.
Bodde her 1 natt i desember 2023
Svar fra Charles Brown - General Manager den 11. mars 2024
Dear Heidi, thank you for your awesome review. We hope you come back and stay with us again.

10/10 – Utmerket

Regina

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very family friendly and animals friendly as well
Bodde her 2 netter i mars 2024
Svar fra Charles Brown - General Manager den 5. mars 2024
Dear Regina, thank you for your awesome review. We hope you come back and stay with us again.

4/10 – Dårlig

Fan

Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel has a terrible floor, when people from upstairs walking in their own room, you could hear clearly, on every single step they take. I could not complain to the person, because I could not prevent him from walking around in his/her own room. For some reason, on the first night during my stay, this person started walking around in his room from 4 AM until 7 AM. Stayed in the hotel for 4 nights, no room cleaning. You have to ask for additional towels. Will not come again.
Bodde her 4 netter i februar 2024
Svar fra Charles Brown - General Manager den 5. mars 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Next time please make the staff aware of the issues so we can try and fix them. We do room cleaning service by request. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 – Utmerket

Cristina

Likte: Renhold
Bodde her 2 netter i februar 2024
Svar fra Charles Brown - General Manager den 5. mars 2024
Dear Cristina, thank you for your awesome review. We hope you come back and stay with us again.

4/10 – Dårlig

maria luz

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
no one clean are room changes bedsheet and towel for 3days
Bodde her 4 netter i februar 2024
Svar fra Charles Brown - General Manager den 26. feb. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We only do stayover service by request. Next time please let the front desk know when you would like your room serviced and we will be happy to take care of it for you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 – Utmerket

Gabriel og ENSENADA

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Todo muy bien !
Bodde her 1 natt i februar 2024
Svar fra Charles Brown - General Manager den 11. mars 2024
Dear Gabriel, thank you for your awesome review. We hope you come back and stay with us again.

8/10 – Bra

Miguel

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Just for staying the night, the location is actually pretty good, rooms are clean, enough for one or two day trip.
Bodde her 3 netter i februar 2024
Svar fra Charles Brown - General Manager den 11. mars 2024
Dear Miguel, thank you for your awesome review. We hope you come back and stay with us again.

10/10 – Utmerket

Rodney og Brooklyn Center

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good place to stay
Bodde her 3 netter i februar 2024
Svar fra Charles Brown - General Manager den 11. mars 2024
Dear Rodney, thank you for your awesome review. We hope you come back and stay with us again.

10/10 – Utmerket

patrick

Bodde her 1 natt i februar 2024

4/10 – Dårlig

Willy

Bodde her 1 natt i februar 2024
Svar fra Khia den 26. mars 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 – Bra

Patrice

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Charles Brown - General Manager den 12. mars 2024
Dear Patrice, thank you for your review. We hope you come back and stay with us again.

8/10 – Bra

Ryan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The breakfast was great, friendly staff, nice enough rooms, value for money.
Bodde her 11 netter i januar 2024
Svar fra Charles Brown - General Manager den 13. mars 2024
Dear Ryan, thank you for your awesome review. We hope you come back and stay with us again.

8/10 – Bra

John

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We had a short stay, just overnight before our morning flight. We were permitted to check in early, which was helpful. We stayed with our cat and she was comfortable. The room was on the small side, but did include refrigerator, microwave, and coffee which we appreciated. The property itself was very quiet and chill, though the neighborhood felt a little sketchy. We grabbed a rideshare and explored OB--dinner at OB Noodle House and drinks at The Joint. Overall our stay was fine and we had no issues.
Svar fra Charles Brown - General Manager den 13. mars 2024
Dear John, Thank you for your kind comments. I am so glad that you had a great stay with us and liked our clean and great rooms, quiet location, and amenities. We hope you come back and stay with us again.

8/10 – Bra

Angelica og BONITA

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The only thing we did not like was the heavy smell of cigarettes inside the room.
Bodde her 1 natt i februar 2024
Svar fra Charles Brown - General Manager den 15. mars 2024
Dear Angelica, thank you for your review. We hope you give us another chance and come back and stay with us again

10/10 – Utmerket

Kim

Bodde her 1 natt i februar 2024