2/10 – Forferdelig
sylvana
Reiste med familie
31. mai 2024
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good morning, reaching out to you with the most frustrating return on Memorial Day weekend. I want you to know my family of 5 night stay was a complete nightmare. Arriving we already felt scared and tired pulling up the representative was very rude by her unprofessionalism. She would not allow me to check out when we first checked out stating I would have to email the request to this email. Felt pressured to give deposit and stay had no choice but to stay. After pressing payment I allow next in line as I wait for my son. The next person asked for the key and the rep states you took the bathroom key I had to reiterate no mamm I asked for the key you gave it and I am still waiting for him in the bathroom. Feeling the worst with the very poor customer service being surrounded by truck drivers we had to stay after coming from Colorado.
Get in the room bathroom not fully cleaned like pubic hairs around the base boards on floor around the toilet in shower, room smelling like a smoker, we decide to go to the pool relax in hot tub. Hot tub did not work water being cold pool not heated. No pool side towels had to use towels in room. Call front desk and at this time is around after 9pm . Very rude stating to leave now to email, the email on counter for any refund. At this point we are cold and wet and don’t want to use any of the room we tried and tried to just leave, calling around hotels, online looking for place to go, everything at this point was sold out we were stuck family of 5
sylvana
Bodde her 2 netter i mai 2024