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Anmeldelser av Best Western Boerne Inn & Suites

2.5 out of 5
Best Western Boerne Inn & Suites
36756 I 10 Johns Rd, Boerne, TX

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 451 av totalt 955 anmeldelser." "
Rangering på 8 − Bra. 283 av totalt 955 anmeldelser." "
Rangering på 6 − Grei. 110 av totalt 955 anmeldelser." "
Rangering på 4 − Dårlig. 68 av totalt 955 anmeldelser." "
Rangering på 2 − Forferdelig. 43 av totalt 955 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

8,2/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Adam

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Thank you to the staff for a great stay.
Bodde her 2 netter i mai 2024
Svar fra Tony den 29. mai 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 – Utmerket

Nicole

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was great.
Bodde her 1 natt i april 2024
Svar fra Tony den 13. mai 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable and that our staff provided the level of service you expect and deserve. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 – Utmerket

Palmira og Round Rock

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great facility nice clean and comfortable.
Bodde her 1 natt i mai 2024
Svar fra Tony den 6. mai 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 – Utmerket

Terry og Chapel Hill

Bodde her 1 natt i april 2024
Svar fra Tony den 13. mai 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

8/10 – Bra

david

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
no restaurants near by
Bodde her 1 natt i april 2024
Svar fra Tony den 30. apr. 2024
Thank you for providing feedback on your stay with us. We appreciate the time you have taken and we hope to see you again soon. Sincerely,Tony H.General Manager

8/10 – Bra

Patricia

Reiste med familie
The staff was friendly and professional. The door to my room & the bathroom door need to be rehung as they are not flush
Bodde her 3 netter i april 2024
Svar fra Tony den 16. apr. 2024
Thank you for providing feedback on your stay with us. We will have our maintenance department repair the doors you noted. We hope to see you again.Sincerely,Tony H.General Manager

10/10 – Utmerket

Pamela

Likte: Renhold, personale og service og fasiliteter
Needs some updates, but was clean.
Bodde her 1 natt i april 2024
Svar fra Tony den 14. apr. 2024
Thank you for providing feedback on your stay with us. We are in the process this year of improving our product to better meet the needs of our guests. We hope you will come back soon.Sincerely,Tony H.General Manager

10/10 – Utmerket

Lee

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Confidently located off the Interstate
Bodde her 1 natt i april 2024
Svar fra Tony den 12. apr. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely,Tony H General Manager

8/10 – Bra

Mara

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I liked breakfast, though I wish there were more fruit options
Bodde her 2 netter i mars 2024
Svar fra Tony den 1. apr. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

6/10 – Grei

Hugo

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
Room was not clean and the EV charge didn’t work
Bodde her 2 netter i mars 2024
Svar fra Tony den 26. mars 2024
Thank you for your feedback. We apologize for the issue you encountered with the EV charger. Also, we are sorry our cleanliness was not up to standards and we will review our cleaning processes.Sincerely,Tony H.General Manager

10/10 – Utmerket

Thomas

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice room. Clean room and breakfast area, good amenities!
Bodde her 1 natt i mars 2024
Svar fra Tony den 26. mars 2024
Thank you for your feedback. We are pleased that your stay was pleasant and that we provided the service you expected. We hope to see you again soon.Sincerely,Tony H.General Manager

6/10 – Grei

Karol

Reiste med partner
Likte ikke: Personale og service og fasiliteter
Breakfast was not stocked. 7:45 AM and the eggs and yogurt were gone and never replaced. Manager was rude about it
Bodde her 1 natt i mars 2024
Svar fra Tony den 21. mars 2024
I sincerely apologize that our breakfast was not stocked at the level we expect and you deserve. We will ensure we do a better job in the future.Sincerely,Tony H.General Manager

10/10 – Utmerket

Christoher

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was incredible and accommodating
Bodde her 1 natt i mars 2024
Svar fra Tony den 18. mars 2024
We appreciate your comments and rating. Our staff works hard to ensure every guest has an enjoyable stay.We hope to see you again soon.Sincerely,Tony H.General Manager

10/10 – Utmerket

Barbara

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Tony den 21. mars 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

8/10 – Bra

Mamoru

価格の割に良いホテルと思います。
Bodde her 3 netter i februar 2024
Svar fra Tony den 7. mars 2024
We are grateful for your comments and rating. We look forward to your next visit.Sincerely,Tony H.General Manager

8/10 – Bra

Elda

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean rooms, Free breakfast was kept clean tables, food area. Would stop here again
Bodde her 1 natt i februar 2024
Svar fra Tony den 23. feb. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 – Utmerket

Don

Bodde her 1 natt i februar 2024
Svar fra Tony den 21. mars 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony HGeneral Manager

10/10 – Utmerket

Gloria og pacoima

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property and rooms very clean. Staff was courteous and efficient. Breakfast was excellent.
Bodde her 1 natt i februar 2024
Svar fra Tony den 23. feb. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable and that you were able to enjoy our breakfast. We look forward to your next visit. Sincerely, Tony H General Manager

8/10 – Bra

Roger

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good Place to Stay on the Way
Convenient place to stay when in the San Antonio area or passing through like we were.
Bodde her 1 natt i februar 2024
Svar fra Tony den 8. feb. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 – Utmerket

Bob

We had a short stay. Our dog had an appointment with a veterinarian specialist early and we didn’t want to drive in the early AM, potentially facing heavy traffic. The Best Western was perfect. Extremely clean. Free continental breakfast. No complaints.
Bodde her 1 natt i februar 2024
Svar fra Tony den 8. feb. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony HGeneral Manager

8/10 – Bra

Maureen

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
The accommodations and staff were good, as I've found all Best Westerns to be. However, the shower water was not not enough. Also, the bathroom's light is combined with a powerful air vent that is very loud. You can't turn on the bathroom light without the noise disturbing others sleeping in the room.
Bodde her 1 natt i februar 2024
Svar fra Tony den 5. feb. 2024
Thank you for providing feedback on your stay with us. We sincerely apologize for the issues you encountered and our maintenance staff will take corrective action. We hope you will visit us again soon.Sincerely,Tony H.General Manager

8/10 – Bra

Sherry

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Tony den 23. feb. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 – Utmerket

Glenn

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Professional staff
Great stay with exceptional staff
Bodde her 2 netter i januar 2024
Svar fra Tony den 30. jan. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

4/10 – Dårlig

Lacey

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
"NOT THE BEST" Best Western Regrets
I expected more than this hotel offers...thats what the woman at the check in counter told me. I expected a desk that wouldn't fall on me because one of the legs came out from underneath it while I was working I almost ruined my work computer that way then I expected a bed that was made not halfway made and then when I sat on the bed the mattress Springs were so sharp that it hit my sciatic nerve so I decided not to bed for me. Then I realized the room wasn't getting cool even though it's winter time it was a warmer day and it was very stuffy and it smelled similar to cat piss in there so I asked if I could maybe get a room with a better air conditioner and possibly better bed he told me that the beds all come from the same place the same age and that the room she's going to move me into might have a better AC it was far hotter. It didn't work any better only worse. The bathroom tub won't drain no matter how hard I tried to get it to drain and the hot water stays hot maybe 20 minutes good for most and I'd have to say just the overall cleanliness of the building and its age and I didn't even attempt breakfast I would never stay here again or advise anyone else to
Bodde her 1 natt i januar 2024
Svar fra Tony den 29. jan. 2024
I sincerely apologize for the issues you encountered during your stay with us. Your stay was not acceptable by your or our standards and our maintenance team will immediately review the problems with the rooms and make appropriate repairs or replace broken items. Again, I am sorry for the problems you encountered.Sincerely,Tony H.General Manager

10/10 – Utmerket

Arlene

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location and short drive to beautiful Main Street fir dining and shopping.
Bodde her 1 natt i januar 2024
Svar fra Tony den 29. jan. 2024
Thank you for providing feedback on your stay with us. We are happy to see that you were able to enjoy the benefits of Boerne. We hope to see you again.Sincerely,Tony H.General Manager

10/10 – Utmerket

Larry

Bodde her 1 natt i januar 2024
Svar fra Tony den 22. jan. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 – Utmerket

michele

Bodde her 1 natt i januar 2024
Svar fra Tony den 18. jan. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 – Utmerket

lex

Bodde her 1 natt i januar 2024
Svar fra Tony den 5. feb. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony HGeneral Manage

10/10 – Utmerket

David

Bodde her 2 netter i desember 2023
Svar fra Tony den 26. jan. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

6/10 – Grei

William

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The manager was very helpful. Incorrect Ing no hot water in our shower. He moved us to another room to help us out.
Bodde her 1 natt i desember 2023
Svar fra Tony den 3. jan. 2024
Thank you for your feedback. We apologize for the issue with the hot water and assure you we have found the problem and resolved it. We hope you will visit us again.Sincerely,Tony H.General Manager

8/10 – Bra

Frederick A

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Tony den 3. jan. 2024
Thank you for providing feedback on your stay with us. We appreciate the time you have taken and we hope to see you again soon.Sincerely,Tony H.General Manager

6/10 – Grei

Kyungin

Reiste med familie og små barn
Likte: Fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Tony den 3. jan. 2024
Thank you for your feedback. I am sorry we did not meet your or our expectations..Sincerely,Tony H.General Manager

8/10 – Bra

Vickie

Reiste med en gruppe
Likte: Renhold og personale og service
Bodde her 1 natt i desember 2023
Svar fra Tony den 2. jan. 2024
Thank you for providing feedback on your stay with us. We appreciate the time you have taken and we hope to see you again soon.Sincerely,Tony H.General Manager

6/10 – Grei

Eric

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I had a problem with the air conditioner in my room, it would only run for 15 minutes at a time when I set it on high fan / cool to 61 degrees, which is what I consider to be comfortable while sleeping. It never went above 76 degrees in the room. Also, the breakfast buffet in their dining room lost electricity all on one side in the middle of breakfast, which cut out nearly all the service machines, like coffee/juice dispensers, waffle makers, etc. They didn't fix it until breakfast service was over, leaving a lot of disappointed customers. Including me. I wanted a second helping of juice and some coffee. My wife had to settle with coffee brewed from the microbrewer in our room. The room itself was neat and clean, they had nice soaps and towels, a closet, a great shower with unlimited hot water and a spacious bathroom....but it was still kinda ruined by the fact that the air conditioner didn't want to obey commands. I slept fitfully and wasn't well rested the next morning. Maybe I should have complained and requested another room, but I just didn't want to have to move all our stuff to a different one when I was only staying one night.
Bodde her 1 natt i desember 2023
Svar fra Tony den 26. des. 2023
Thank you for providing feedback on your stay with us. I sincerely apologize for the issues you encountered and assure you your experience was atypical although we realize that every guest encounter is critical to our success and your comfort. We have addressed all these items listed. We hope you will give us another opportunity to serve you.Sincerely,Tony H.General Manager

10/10 – Utmerket

Alfonso

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Joyful front desk clerk
This was our 2nd stay at g this facility in the last few months. Same clerk with a friendly disposition.
Bodde her 1 natt i desember 2023
Svar fra Tony den 20. des. 2023
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

6/10 – Grei

Verifisert reisende

Reiste med familie
No hot water to shower with temperature outside was 35 degrees so not very pleasant to shower in the morning
Bodde her 1 natt i desember 2023
Svar fra Tony den 12. des. 2023
Thank you for providing feedback on your stay with us. Since we did not have a hotel wide hot water issue, our maintenance department will determine what occurred that caused your issue. We sincerely apologize for that occurring and realize how this is such a significant issue for any guest.Sincerely,Tony H.General Manager

6/10 – Grei

Lorena

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wr did not have hot water in the morning to shower
Bodde her 1 natt i desember 2023
Svar fra Tony den 11. des. 2023
Thank you for your rating and comments. I sincerely apologize for the issue you encountered with hot water. We did not have a hotel wide outage so our maintenance department will determine why this occurred. We hope you will give us another chance to show our commitment to our guests.Sincerely,Tony H.General Manager

8/10 – Bra

Jim

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Svar fra Tony den 23. feb. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 – Utmerket

Roger

Bodde her 1 natt i november 2023
Svar fra Tony den 20. des. 2023
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

4/10 – Dårlig

Ernest

Likte: Personale og service og fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The room 104 they put us in smelt so bad of dog piss I could not breathe.
Bodde her 2 netter i november 2023
Svar fra Tony den 29. nov. 2023
Thank you for providing feedback on your stay with us. I sincerely apologize for the issue you experienced and we will make every effort to alleviate the smell in that pet friendly room.Sincerely,Tony H.General Manager

10/10 – Utmerket

Acacia

Reiste med familie og små barn, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We've stayed here multiple times on our way to visit family. This hotel is very convenient, friendly staff, the room rates are good and they allow our dog. Some wear and tear in the bathrooms, but the room is always clean and comfortable. The breakfast is also good with lots of options.
Bodde her 1 natt i november 2023
Svar fra Tony den 29. nov. 2023
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

8/10 – Bra

Chris

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Decent place to stay on short notice.
Bodde her 1 natt i november 2023
Svar fra Tony den 20. nov. 2023
Thank you for your feedback. We hope to see you again soon.Sincerely,Tony H.General Manager

8/10 – Bra

John

Bodde her 1 natt i november 2023
Svar fra Tony den 11. des. 2023
Thank you for providing feedback on your stay with us. We appreciate the time you have taken and we hope to see you again soon.Sincerely,Tony H.General Manager

8/10 – Bra

Felicia

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Curtains in the room had mold on them on the bottom.
Bodde her 1 natt i november 2023
Svar fra Tony den 14. nov. 2023
Thank you for providing feedback on your stay with us. We realize we have an issue with our curtains and are in the latter stages of procuring new curtains for all the rooms. We hope you will come back in the future to see our improvements.Sincerely,Tony H.General Manager

10/10 – Utmerket

stephanie

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Tony den 13. nov. 2023
Thank you for choosing Best Western. We're glad you had a wonderful stay and we look forward to serving you in your future trips.Tony H.General Manager

8/10 – Bra

Sue

Likte: Fasiliteter
Every was great. The one thing I was put off by, was the fact they charge $25 for early check in. I was 45 minutes early (and they were checking someone else in and then made it a point to tell me. It worked out fine (I went grocery shopping for the weekend)- but most hotels either just say, I’m sorry, check in isn’t til 3- or just check you in. It was just the first time I had ever encou.
Bodde her 3 netter i november 2023
Svar fra Tony den 13. nov. 2023
Thank you for providing feedback on your stay with us. In regards to the early check in fee, we do a complimentary early check in at 2:00 PM. For those before that we do charge a fee unless you are an Elite Best Western Rewards member who have any time complimentary early check in or late check out. We appreciate your concern and hope this provides some explanation.Sincerely,Tony H.General Manager

8/10 – Bra

Rick

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Tony den 6. nov. 2023
Thank you for your feedback. We hope to see you again soon.Sincerely,Tony H.General Manager

10/10 – Utmerket

Melody

Bodde her 1 natt i oktober 2023
Svar fra Tony den 14. nov. 2023
Thank you for providing feedback on your stay with us. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 – Utmerket

Mayra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i oktober 2023
Svar fra Tony den 25. okt. 2023
Thank you for providing feedback on your stay with us. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 – Utmerket

Daniel

Bodde her 2 netter i oktober 2023
Svar fra Tony den 13. nov. 2023
Thank you for providing feedback on your stay with us. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager