Fasade
Sjekk tilgjengelighet

Anmeldelser av Decameron Aquarium - All Inclusive

3.5 out of 5
Decameron Aquarium - All Inclusive
Av. Colombia # 1-19, San Andrés, San Andres y Providencia

Anmeldelser

7,0

Bra

Rangering på 10 − Utmerket. 60 av totalt 249 anmeldelser." "
Rangering på 8 − Bra. 74 av totalt 249 anmeldelser." "
Rangering på 6 − Grei. 52 av totalt 249 anmeldelser." "
Rangering på 4 − Dårlig. 33 av totalt 249 anmeldelser." "
Rangering på 2 − Forferdelig. 30 av totalt 249 anmeldelser." "

7,6/10

Renhold

7,0/10

Personale og service

6,8/10

Fasiliteter

6,4/10

Overnattingsstedets bygg og tilstand

7,2/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Eddie og Panama

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Buena experiencia
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Pedro

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent
Bodde her 2 netter i april 2024

4/10 – Dårlig

sovona

Reiste med partner, Reiste med familie, Reiste med en gruppe
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The AC didn’t work much, there was no hot water, and one of the specialty restaurants didn’t have AC. we voiced concern to management and they didn't do anything
Bodde her 3 netter i april 2024

6/10 – Grei

Ignacio Pedro

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The ocean swimming pool is great, really great. The papercups, the restaurants, the staff, the lack of flexibility of all the staff, the lack of towels, dinning options, etc. Are far from good. There is no flexibility, what so ever, for an early check in. There is zero flexibility on beach times. The bar alternatives aren't great. It took them 40 minutes to get me a towel on the first day, even after I had to wait until 1500 to do the check-in. On the second day, and on the third, I didn't get any towels in my room. The rooms are full of rust. All in all, price/quality is good, and the beach is just amazing. The service is just not good at all.
Bodde her 4 netter i februar 2024

6/10 – Grei

Pablo

Likte: Personale og service
Bodde her 3 netter i januar 2024
Svar fra Subgerente den 6. feb. 2024
Gracias por brindarnos una calificación!!

10/10 – Utmerket

Fernanda

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Experiencia boa
Foi uma experiência muito boa, mas o hotel carece de manutenção, tem prédios antigos, persianas que não fecham direito e ar condicionado que faz barulho. A parte de poder aproveitar outros hoteis da rede para almoço/jantar é bastante interessante.
Bodde her 4 netter i januar 2024
Svar fra Subgerente den 6. feb. 2024
Obrigado pela sua avaliação, Fernanda! Lamentamos saber que o hotel precisa de manutenção e que você teve problemas com algumas comodidades. No entanto, é bom saber que você gostou da opção de desfrutar de refeições em outros hotéis da rede. Vamos levar seus comentários em consideração e trabalhar para melhorar essas áreas. Esperamos recebê-la novamente em breve para fornecer uma experiência ainda melhor.saudaçõesAssistente de gerente

6/10 – Grei

Carlos

Likte: Fasiliteter
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
terrible food, and bad service, the only good thing is the location and the nightly shows , i won't come back until it gets a new management, the checking process is a really nightmare, uncomfortable experience
Bodde her 4 netter i januar 2024
Svar fra Subgerente den 6. feb. 2024
Dear Carlos,Thank you for sharing your review of the Decameron Aquarium hotel. We're sorry to hear about the issues you experienced with the food and service. However, it's great to hear that you enjoyed the hotel's location and nightly shows. We value your feedback and will take it into consideration. We apologize for any inconvenience you had during the check-in process. We hope to have the opportunity to welcome you back in the future with improved management.Best regards,Suelen Barker NewballAssistant Manager

6/10 – Grei

JORGE

JORGE
Bodde her 2 netter i januar 2024
Svar fra Subgerente den 6. feb. 2024
Gracias por brindarnos una calificación!!

6/10 – Grei

Pedro

Reiste med partner
Likte: Personale og service og fasiliteter
Bodde her 2 netter i januar 2024
Svar fra Subgerente den 6. feb. 2024
Gracias por brindarnos una calificación!!

4/10 – Dårlig

Kendy

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 4 netter i januar 2024
Svar fra Subgerente den 6. feb. 2024
Gracias por brindarnos una calificación!!

8/10 – Bra

Wilson

Bodde her 3 netter i januar 2024
Svar fra Subgerente den 6. feb. 2024
Gracias por brindarnos una calificación!!

2/10 – Forferdelig

Juan Carlos

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2023
Svar fra Subgerente den 6. feb. 2024
Gracias por brindarnos una calificación!!

6/10 – Grei

John og Hackensack

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Given the price, the property is in serious disrepair. The resort boasts “all inclusive” but really the drinks are very generic liquor and the restaurants were closed multiple days during our week long stay forcing us to eat at the buffet. The staff was friendly however it rained heavily and our room was constantly inundated due to leaks on the roof. The shower was painstakingly small had awful water pressure and it took forever for the water to warm up mildly. The hotel is close to the shopping district but the outside is constantly swarmed with locals trying to sell you car rentals/trips/souvenirs.
Bodde her 5 netter i oktober 2023
Svar fra Karina Lopez Navarro Jefe de Servicio al Huésped. den 11. nov. 2023
Estimado Sr. Jhon, Reciba un cordial saludo del hotel Decamerón Aquarium agradecemos que haya dedicado su tiempo para transmitirnos la experiencia durante su estadía. Nos alegra mucho saber que le haya disfrutado de nuestro hotel la atención del personal. En cuanto a su inconformidad con las bebidas, restaurantes. Extendemos una sincera disculpa. Lamentamos su insatisfacción y reconocemos nuestro deber de realizar las gestiones necesarias para evitar otra circunstancia similar. Por tanto, estaremos adelantando las soluciones para corregir este tipo de molestias.Finalmente esperamos verle pronto de vuelta en este destino para seguir compartiendo experiencias inolvidables.

4/10 – Dårlig

Jorge

Reiste med en gruppe
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Nice buildings albeit old and in need of repairs. It rained and floors got wet and there were leaks in the ceiling. Restaurant and bar staff were nice. The front desk staff rude and uncooperative. The food was average at best. I have been in several All inclusive resorts. This one was the worst. I wouldn’t recommend it and definitely won’t return
Bodde her 6 netter i oktober 2023
Svar fra Karina Lopez Navarro Jefe de Servicio al Huesped den 11. nov. 2023
Estimado Sr. Jorge, Reciba un cordial saludo del hotel Decamerón Aquarium agradecemos que haya dedicado su tiempo para transmitirnos la experiencia durante su estadía.Nos alegra mucho saber que le haya disfrutado de nuestro hotel la atención del personal del bar y del restaurante.En cuanto a su inconformidad con la atención de los colaboradores de la recepción. Extendemos una sincera disculpa. Lamentamos su insatisfacción y reconocemos nuestro deber de realizar las gestiones necesarias para evitar otra circunstancia similar. Por tanto, estaremos adelantando las soluciones para corregir este tipo de molestias.Finalmente esperamos verle pronto de vuelta en este destino para seguir compartiendo experiencias inolvidables.

2/10 – Forferdelig

Carlos

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel viejo y descuidado, comida pésima y bebida de baja calidad, no volvería
Bodde her 2 netter i august 2023
Svar fra Karina López Jefe de Servicio al Huésped. den 7. sep. 2023
Cordial saludo, Reciba un cordial saludo del Hotel Decamerón Aquarium, agradecemos que se haya tomado el tiempo de evaluar su experiencia en el hotel y valoramos sus comentarios, Lamentamos su insatisfacción y reconocemos nuestro deber de realizar las gestiones necesarias para evitar otra circunstancia similar. Por tanto, estaremos adelantando las soluciones para corregir este tipo de molestias. Finalmente esperamos verle pronto de vuelta en este destino para seguir compartiendo experiencias inolvidables.

10/10 – Utmerket

Olga L

Reiste med partner
Likte: Renhold
es hermoso las propiedades en el mar,,las areas bien mantenidas ,los jardines muy bien cuidados,...la comida podria ser mejor:,el staff :excelete ,,inside restaurantes ,muy organizados,siempre pendientes del turista,,,la recreacion buensima,
Bodde her 3 netter i august 2023
Svar fra Subgerente den 25. aug. 2023
Estimada Sra. OlgaAgradecemos mucho el puntaje perfecto que nos dio y la reseña que escribió de su estadía, nos enorgullece también saber que nuestro personal transmite los objetivos de esta compañía que son brindar experiencias inolvidables a nuestros huéspedes.Anímese a volver con nosotros, le estaremos esperando con una gran sonrisa y la mejor disposición.¡Feliz día!SaludosSuelen Barker Newball

2/10 – Forferdelig

RICARDO

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bad conditions
Bodde her 3 netter i juli 2023
Svar fra Assistant Manager den 25. aug. 2023
Dear Mr. RichardWe really appreciate your comments.We will take your feedback into account for our continuous improvement.We look forward for your visit to Decameron hotels again.GreetingsSuelen Barker Newball

10/10 – Utmerket

Nicoll

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 3 netter i juli 2023
Svar fra Subgerente den 25. aug. 2023
Estimada NicollGracias por habernos brindado la mas alta calificación.La esperamos nuevamenteSaludosSuelen Barker Newball

10/10 – Utmerket

Gabriel

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
All things considered this is one of the nicer hotels on San Andres. The staff was excellent! The food, bar service and dining at the hotel is good. The hotel layout and ocean front views are excellent Downtown shopping and dining a short walk from the hotel. Tour activities are nearby. English widely spoken but it helps to have a Translator app on your phone. WIFI is a problem sometimes.
Bodde her 4 netter i juni 2023
Svar fra Assistant Manager den 25. aug. 2023
Dear Mr. GabrielThank you for your valuable comments, it fills us with satisfaction to know that we were able to meet all your expectations, we will continue working to create new experiences.We would love to have you with us again.We will be waiting to assist you with pleasure.Good day!GreetingsSuelen Barker NewballAssistant Manager

2/10 – Forferdelig

Juan

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The worst service ever, the phone in the room didn’t work, when you ask for an iron you have 20mins to return it and if you don’t they catch an attitude with you. The food is horrible and the people serving the food had an attitude. The rooms are not clean the the plastic curtain in the bathroom was dirty. Old room and not recommendable.
Bodde her 4 netter i juni 2023

4/10 – Dårlig

Narasingarao

Reiste med partner
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
The property is centrally located and everything is convenient and safe around it. The rooms are on the ocean and we can enjoy the silent sounds of the waves sitting in the balcony. The condition of the rooms themselves are terrible. Everything is falling apart .. from the doors, blinds, to the attachments in the bathrooms!! Room service is non-existent and there is no phone in the room to call lobby !! Food is absolutely disgusting and the liquor is cheap and tastes bad .. no wonder it is all inclusive. Do not choose this property for "all-inclusive".

2/10 – Forferdelig

Raphael Rémi

Reiste med partner
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Un viel hotel, vraiment vieux. Des portes en carton, on entend les voisins de tous côtés. La reception le lobby les restaurants. On se croirait en Espagne en 1980.
Bodde her 5 netter i februar 2023

4/10 – Dårlig

Jaime

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
the property was run down, they haven’t maintain it like they should, the bathroom was dirty and had fungus, and it’s smell. The food wasn’t good. Every time, I ate it, I would get sick
Bodde her 5 netter i februar 2023

4/10 – Dårlig

Angie Lucero

2/10 – Forferdelig

Eric

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Worst Staff on Earth
The Good: If you happen to get a room facing the ocean, the view is beaufitul. The Bad: Literally everything. The food is so disgusting that you can barely eat it. There are a few restaurants other than the buffet but they book up within minutes in the morning and the food is as bad as the buffet. The staff here are the worst I have ever seen at a hotel. They clearly do not care about anything and go out of their way to make things as bad as possible. They have someone with a gas powered mower outside the room at 5AM and if you call and ask them to stop. they will laugh. There was one employee there named Karina who was actually great and helpful, but everyone else was terrible. Would avoid this place.
Bodde her 2 netter i november 2022

10/10 – Utmerket

Julianne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved this property. It is right on the water and there is an amazing swimming area. The beds were comfy, rooms were clean, and the staff were great. Also the food was good. Will stay here again when visiting San Andres
Bodde her 4 netter i november 2022

10/10 – Utmerket

Fabio

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing hotel with perfect location, nice and friendly staff (not the front desk) with activities everyday
Bodde her 5 netter i oktober 2022

4/10 – Dårlig

Romulo

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Property poor maintenance the shades of my room were all broken the morning sun went thru windows
Bodde her 5 netter i oktober 2022

6/10 – Grei

luis gabriel

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i oktober 2022

10/10 – Utmerket

Julio

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Safety for guests and a very attentive staff.
Bodde her 6 netter i oktober 2022

8/10 – Bra

Prem

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms should be assigned to new guests by 3 pm as published and "not between 3 pm and 4.30 pm". Decameron should have more staff to facilitate check-in as current staff appear to be overwhelmed at times! Otherwise it is a great all-inclusive resort!
Bodde her 4 netter i september 2022

10/10 – Utmerket

Diane

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly up east team made our stay pleasant and fun. Great location!
Bodde her 3 netter i august 2022

6/10 – Grei

Dora

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The food was varied and excellent in all of the restaurants and buffets we visited. The staff was very friendly and ready to help. The proximity to the boardwalk, restaurant, and commerce is good. The room was disappointing. For the amount of $$$ we paid, I was expecting much more. It seems maintenance is very low on the list of priorities: broken safe, broken phone, broken blinds and balcony door, to list some.
Bodde her 5 netter i juli 2022
Svar fra Subgerente den 4. aug. 2022
Dear guest We appreciate your willingness to write your comment. For us, the opinion of our guests is fundamental and valuable, since it allows us to know how the service was. We are pleased to know that you enjoyed the food and the attention of our collaborators. We will take care of giving them their respective recognitions based on their good practices. Regarding your disagreement, we extend a sincere apology. We regret your dissatisfaction and reiterate our duty to take the necessary steps to avoid another unfavorable circumstance. Therefore, we will be attentive to the pertinent actions that we can carry out with respect to the adaptations in general of the rooms since it is of the utmost importance to keep the facilities in good condition and maintained. We hope that you will visit us again so that we can serve you as you deserve, and that you can see for yourself our improvement. Regards Suelen Barker Newball

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Renhold og romkomfort
mal
al fondo …. y me vendieron todo incluido y ya estando ahi no se pudo entrar a ningun rest que por que es por reserva y tuvimos que comer fuera en un par de ocasiones cuando desayunos comodas y todo estaba incluido !!! muy caro para que salieran con esa jalada 😡😡😡 y el cuarto al fondo que se vay por comprar en hoteles.com
Bodde her 2 netter i juli 2022
Svar fra Subgerente den 4. aug. 2022
Estimado Huesped Le agradecemos por escribirnos este comentario. Para nosotros es muy importante leer cómo nuestros huéspedes vivieron sus vacaciones y cuáles fueron sus experiencias. Al momento de adquirir un paquete vacacional con los hoteles Decameron usted empieza a disfrutar exquisitos y variados desayunos y almuerzos al estilo buffet y al llegar la noche podrás compartir con los suyos realizando una reservación previa para tener acceso a los restaurantes a la carta, con variadas opciones que te permitirán degustar los sabores del mundo. Contamos también con buffet temáticos nocturnos para su completo disfrute sin necesidad de reservación previa. Sin más, lo esperamos muy pronto para ser los anfitriones de sus vacaciones en una próxima oportunidad. Saludos Suelen Barker Newball

4/10 – Dårlig

JOSE

Likte ikke: Personale og service og fasiliteter
La ubicación no es buena, el buffet tremendamente de baja calidad, NO recomendable.
Bodde her 3 netter i juni 2022
Svar fra Subgerente den 4. aug. 2022
Estimado Huesped Agradecemos su interés por darnos a conocer su experiencia por medio de su comentario. Queremos recordarle lo importante que es su opinión para nosotros, pues nos permite evaluarnos para consolidar nuestras buenas prácticas o modificar nuestras debilidades. El hotel Decameron tiene una inmejorable ubicación. Esta aproximadamente a 10 minutos del aeropuerto y es un lugar muy apetecido por turistas, ya que a tan solo pocas cuadras se encuentra la playa más larga y hermosa de la isla, bordeada por un malecón peatonal y paralela a la zona comercial, con los restaurantes, discotecas y bares más exclusivos. Desde aquí se disfruta de un encantador paraíso, que se puede recorrer completamente a pie. En cuanto a los menús, si bien manejamos una variedad de restaurantes, platos y snacks, comprendemos su disgusto, y amablemente le indico que sus comentarios serán enviados a las áreas correspondientes en pro de nuestra mejora continua. Sin más, lo esperamos muy pronto para ser los anfitriones de sus vacaciones en una próxima oportunidad. Saludos Suelen Barker Newball

2/10 – Forferdelig

JUAN

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2022

6/10 – Grei

Barry

Bodde her 3 netter i mai 2022

10/10 – Utmerket

PEDRO og COLUMBIA

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good place to stay, a great location, good facilities, food at the buffet is OK, La Bruja Restaurant is amazing, The Thailand Restaurant is also a great option. No beach Connectivity to internet or WIFI es absolutely impossible.
Bodde her 3 netter i mars 2022
Svar fra Assistant Manager den 7. apr. 2022
Dear Mr. Pedro Thank you for your comment and for choosing the Decameron Aquarium hotel as your vacation destination. We are very happy to know that you enjoyed your stay and we hope to have you again as a guest at this hotel. Regarding connectivity, this service is really intermittent on the island in general, however, on the part of the hotel, there are future projects to improve the connectivity of all our guests. Again, we thank you very much for your comments and we hope to welcome you again on your next vacation. Greetings Suelen Barker Newball Assistant Manager

6/10 – Grei

Mauricio

Reiste med familie
Likte: Renhold og personale og service
The room I did not like it, it need renovation, bathroom need renovation, the room has only one plug, in this times we have few devices. Check in was a bad experience more than 2 hours waiting to get key. Check in is manually more than 70 persons in one room waiting for the key.
Bodde her 4 netter i februar 2022
Svar fra Assistant Manager den 7. apr. 2022
Dear Mr. Mauricio We appreciate your willingness to write your comment. For us, the opinion of our guests is fundamental and valuable, since it allows us to know how the service was and in what aspects we can improve. With regard to your comments, I indicated that the Decameron Aquarium hotel manages an Antillean environment, so its rooms and areas are traditionally decorated to blend with the Caribbean tradition that the island of San Andres offers. Regarding the lack of plugs in the rooms, adjustments are currently being made in order to have them visible to our guests. Finally and regarding the entrance to the hotel, we offer you an apology for the shortcomings and we will take care of developing strategies and solutions to avoid this type of situation. Without further ado, we are waiting for you very soon to be the hosts of your vacations in the next opportunity. Greetings Suelen Barker Newball Assistant manager

2/10 – Forferdelig

John Ross

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Literally this hotel and resort, was the worst I have ever experienced in my life. I would normally stay at Marriott Properties, but my Colombian girlfriend wanted to Stay in San Andres. The check in was a literal nightmare. No matter when your plane arrives, you can't check in till late in the Evening. I even offered to pay to get an earlier check in. This fell on ignorant deaf ears. Lobby and buildings are not beautiful by any means. They throw all your bags in a room open to all. Where it can be easily stolen. The absolute worst part is the All inclusive food, that is barely edible. In the Barracuda restaurant, the Ribs were tough as nails, Rice combination with questionable fish. Steak pimienta with the worst cuts of beef. One day the only thing I could stomach was the fruit and White bean Soup. I had made a request as this was a special occasion. The hotel gave me Red tape about how it was requested. Customer service was just non-existent. Spa services and Swim up bar are completely closed two years after the pandemic started... completely ridiculous. The rooms are all small and dirty, hard as Rock bedding, laughably small bathrooms. It was always loud at night. In the Thai-style restaurant, I could not even swallow the sushi appetizer it tasted so horrible. The bamboo wok dish was okay, but would have been better with beef instead of chicken. All in all one of the worst resort stays of my life.
Bodde her 2 netter i februar 2022
Svar fra Assistant Manager den 7. apr. 2022
Dear Mr Ross We appreciate you sharing your experience through this comment. Your considerations are very relevant, since they allow us to make changes to consolidate our successes or modify our shortcomings. Regarding tour various complaints, we offer a sincere apology, as we are very sorry that your vacation was affected by the situations he mentioned. and we assure you that we care about your dissatisfaction and will honor our responsibility to make any necessary adjustments. So, we are executing the pertinent actions by making this feedback known to the corresponding areas, in favor of our continuous improvement. Without further ado, we hope to have the opportunity to welcome you back to our Decameron destinations to be the best hosts of your vacations. Greetings Suelen Barker Newball assistant manager

8/10 – Bra

laura

Bodde her 3 netter i februar 2022

8/10 – Bra

SERGIO JAVIER

Reiste med familie
Likte: Renhold og personale og service
Una estadía tranquila, personal amable y servicial, con uso permanente de máscaras y sanitizer. Las instalaciones necesitan una manito de pintura.
Bodde her 3 netter i desember 2021
Svar fra Subgerente den 7. jan. 2022
Buenas tardes, Sr. Sergio Javier Muchas gracias por sus comentarios- Nos alegra saber que disfrutó de su estadía y por favor no tenga duda que sus comentarios serán muy tenidas en cuenta para Saludos Suelen Barker Newball

8/10 – Bra

Jose Luis

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i desember 2021

8/10 – Bra

Maynor A og Ewing

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Necesita muchos arreglos
Bodde her 2 netter i november 2021
Svar fra Submanagement den 30. nov. 2021
Buenas tardes Estimado huesped Le agradecemos mucho sus comentarios y tomaremos muy en cuenta su opinión para el mejoramiento continuo de nuestros servicios. Lo esperamos nuevamente Saludos cordiales Suelen Barker Subgerente

10/10 – Utmerket

JAIRO

Bodde her 3 netter i juni 2021

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service og romkomfort
It was in a good location. It wasn’t worth the price. The rooms are very old fashion
Bodde her 2 netter i august 2021
Svar fra Assistant manager den 29. aug. 2021
Dear guest Thank you very much for your comments. The Decameron Aquarium is a contemporary hotel that throughout its journey has tried to maintain the architecture of the Caribbean islands with a woody-style decoration in all its areas and rooms. However, we respect your appreciation very much and we hope to have the opportunity to receive you again in our Decameron destinations to be the best hosts of your vacations. Greetings Suelen Barker Newball

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
TERRIBLE!!!! Una noche de 350 USD, el aire acondicionado ado no funciona correctamente, el baño es terrible, la comida no es variada, el personal muy mala clase, no recomiendo para nada ningún Decameron, no volveré!!!!
Bodde her 2 netter i august 2021
Svar fra Subgerente den 17. aug. 2021
Estimado huésped En nombre del hotel Decameron Aquarium queremos agradecerle el tiempo dedicado en darnos a conocer su opinión, la cual es muy importante para nosotros. Lamentamos profundamente que haya tenido una experiencia negativa con nuestros servicios. Internamente revisaremos cada aspecto mencionado para que situaciones similares no se vuelvan a presentar. Ojala hubiéramos recibido sus comentarios directamente en el hotel para así poder tener la oportunidad de mejorar su estadía. Solo nos queda ofrecerle nuestras más sinceras disculpas y esperamos que en algún otro momento siga visitando los hoteles Decameron. Saludos Suelen Barker Newball Subgerente

8/10 – Bra

Eliza

Likte: Renhold
Bodde her 3 netter i juli 2021

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic location, delicious food, close by attractions
Bodde her 3 netter i juli 2021
Svar fra Suelen Barker Newball den 28. juli 2021
Thank you for writing to us and for sharing your experience. We are proud to know that your stay at the hotel was satisfactory and we look forward to seeing you again. Greetings Assistant manager

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The property is particular because is partially built over and inside the sea, which is spectacular. The problems are: the size of the rooms, the age of the rooms, the overall maintenance of the hotel which is quite dated. Food quality and choice is rather poor and must be improved A LOT. Variety of food must be improved. Internet connection EXTREMELY POOR or nonexistent as well as the signal of the cell phone inside the hotel, it seemed to be in Cuba. It was quite an adventure...
Bodde her 5 netter i juni 2021
Svar fra Nahomi Cubillos Head of Guest Service den 9. juli 2021
Dear guest, On behalf of the Decameron Aquarium hotel, we want to thank you for the time you spent giving us your opinion, which is very important to us. We are deeply sorry that you have had a negative experience with our services and we hope that at some other time you will visit the Decameron hotels again. Regards