Hoteller i Russell

«I needed to be in one of the Handicapped rooms (101). Absolutely nothing electrical worked except the lights and little refrigerator. No A/C-Heater; no TV, no fun! It was a later night check in for me, I was exhausted, and I wasn’t up to change rooms once all my luggage was there. This is really unacceptable, even though renovations were happening. The room should have been fixed before placing a customer there!!!»

«Totally adequate for a nights sleep next to the airport»

«Lovely updated property. Small pool and had issues with the AC in the gym but the lovely staff, nice breakfast and clean updated amenities made up for it. I would return.»

«Every thing was fine»

«Y»

«Amazing staff and absolutely one of the best dog friendly stays I had. Would stay again.»

«100% fail. Very dissatisfied.»

«Very large room, staff is very friendly»

«Rimelig og greit. Ikke beste frokosten i området men det holder. Personalet er serviceinstillte og hyggelige.»

«I was a little nervous booking at a motel with my family but was limited with my own poor planning booking for a lacrosse tournament at UMass. I was pleasantly surprised with the cleanliness and ease of everything. We did need to ask for extra sheets for the pullout bc they were not in the room, and even with the owners dealing with a family emergency they were very attentive and we had everything we needed. It was an easy 17 minute drive to UMass and very affordable.»

«The only thing this place had was a comfortable bed. Customer service was non existent. Waited 5 minutes for someone to show up to the desk. No bell to ring. When asked where I could park he pointed to the front area. When I got to my room I found out the was parking in the back closer to my room and stairs. Get in the room and the fridge was filthy! Left over used butter stick. Splatter of who knows what inside. Tried to call the front desk. Guess what?? No one answered. Tried 3 different ...

«Great place to stay»

«Very clean and pleasant place to stay, however the older female morning desk clerk was very unpleasant and was not helpful at all. Everyone else was great! She had a major attitude.»

«First of all I want to start with the positives because there were some. The hotel was very clean and the rooms were well equipped, spacious and clean. Unfortunately that is all the positives. First issue was the staff there were very unhelpful and did not abide by their own rules. The first thing you see, and plastered all over the hotel, are signs stating this is a smoke free hotel. However on the first night there were people smoking in their rooms. You could smell it all from outside the ...

«Our floors was super loud. I think because there was no carpeting every single sound echoed really loudly. We were in the middle queen single suite. Bed was ok.»

«Room had just been renovated and there was still work being done. We were very pleased overall with the stay. The woman at the front desk who checked us in was very pleasant and helpful with dinner options. We would stay at this property again.»

«The place was fine--I don't demand much of a hotel. It is basically a place to sleep. However, more discerning travelers might have been upset by the fact that the supplemental door lock didn't work, one of the shelves in the closed was broken and the one day out of four that we had maid service, they seemed to only half finish the job. They may be very short of staff.»

«Stay there often. Always a great stay»