Hoteller i Russell

«I needed to be in one of the Handicapped rooms (101). Absolutely nothing electrical worked except the lights and little refrigerator. No A/C-Heater; no TV, no fun! It was a later night check in for me, I was exhausted, and I wasn’t up to change rooms once all my luggage was there. This is really unacceptable, even though renovations were happening. The room should have been fixed before placing a customer there!!!»

«Every thing was fine»

«The front desk gentleman was great! Very efficient & dealt with the many customers at one time.»

«Rimelig og greit. Ikke beste frokosten i området men det holder. Personalet er serviceinstillte og hyggelige.»

«Lovely updated property. Small pool and had issues with the AC in the gym but the lovely staff, nice breakfast and clean updated amenities made up for it. I would return.»

«Great hotel. Spacious room. And there remodeling is looking great.»

«The place was fine--I don't demand much of a hotel. It is basically a place to sleep. However, more discerning travelers might have been upset by the fact that the supplemental door lock didn't work, one of the shelves in the closed was broken and the one day out of four that we had maid service, they seemed to only half finish the job. They may be very short of staff.»

«Stayed two nights, wonderful experience. The owners go above and beyond.»

«This place is wonderful! They have a great breakfast spread and really care about their guests, making accommodations when available! Rooms are super clean, comfy beds, and spacious layouts!»

«plenty of free parking, breakfast was good, room was clean, although it had a musty odor upon arrival at first, after running the A/C it dissipated. Staff was friendly»

«Room was never cleaned.»

«First of all I want to start with the positives because there were some. The hotel was very clean and the rooms were well equipped, spacious and clean. Unfortunately that is all the positives. First issue was the staff there were very unhelpful and did not abide by their own rules. The first thing you see, and plastered all over the hotel, are signs stating this is a smoke free hotel. However on the first night there were people smoking in their rooms. You could smell it all from outside the ...

«Y»

«Very clean and pleasant place to stay, however the older female morning desk clerk was very unpleasant and was not helpful at all. Everyone else was great! She had a major attitude.»

«Room had just been renovated and there was still work being done. We were very pleased overall with the stay. The woman at the front desk who checked us in was very pleasant and helpful with dinner options. We would stay at this property again.»

«There are not enough words to explain how disgusting and dirty and repulsive everything and that hotel was, the sheets were not clean. The bedspread was stained with human fluids. The TV remote control was broken. There was bugs on the sink, cigarette stains all over the tub. The toilet was dirty, and that was the first room we went into and then the second room was exactly the same however, the tack strip that attaches the rug in the threshold of the bathroom was exposed, and I stepped on it ...

«Excellent staff. Location is not all that convenient to Amherst or Holyoke. Property and decor were pleasant but need a refresh.»

«The parking lot is special with a green passenger lane design. I appreciate the amount of details and care of design in every corner,»

«room was just fine your average days inn, ice maker and vending machine not great at all, the simple things make a difference. breakfast was a brown bag sack with apple , granola bar and water»